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Team Leader-Operations

KBL Services Ltd. (A Wholly Owned Subsidiary of Karnataka Bank Limited)

2 - 5 years

4 Lacs

Bengaluru

Posted:8 hours ago| Platform:

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Skills Required

Productivity KPI Monitoring Shrinkage Control Attrition Occupancy Attrition Control Call Center Operations Lead Operations Rostering Report Preparation Outbound Process Shrinkage Aht Outbound Calling Team Leading SLA Management Customer Service Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

TL for Outbound Voice ProcessMonitor team performance and ensure SLA are met. Monitoring daily operations and KPIs for the teamManaging escalations and resolving complex issuesConducting training sessions for new hiresProblem-solving capabilities Required Candidate profile Ensuring effective communication within the teamReporting progress to higher managementStrong communication skills and interpersonal skillsAdherence to company policies and client requirements

More Jobs at KBL Services Ltd. (A Wholly Owned Subsidiary of Karnataka Bank Limited)

Team Leader-Operations

Bengaluru

2.0 - 5.0 yrs

INR 4 - 4 Lacs

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KBL Services Ltd. (A Wholly Owned Subsidiary of Karnataka Bank Limited)

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