Team Leader-Operations

Allstate

4 - 7 years

12 - 14 Lacs

bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

global operations business services performance management relationship building customer experience management support services workflow telematics operations monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsible for managing the operational workflow, coaching and developing frontline specialists, and promoting exceptional customer satisfaction to frontline specialists. Understands contact center metrics and implementation of strategic goals and processes.
Key Responsibilities
Handle stretch assignments designed to increase business acumen.
Manages front-line employees by providing appropriate direction, coordinating unit activities, monitoring employee/unit performance, formulating and implementing action plans, recommending work procedures, and directing workflow.
Conduct performance reviews, evaluates employee potential and recommends employee promotions, merit increases, or terminations.
Anticipates workflow levels through effective planning and can adjust resources to ensure work is completed and unit goals are met.
Establish/communicate job performance standards and work procedures.
Creates a positive and satisfying work environment using recognition, empowerment, listening, valuing diversity, and acting as a role model for others.

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