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10.0 - 20.0 years

9 - 13 Lacs

Gurugram, Delhi / NCR, Mumbai (All Areas)

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Job Description We are looking for a dynamic and experienced Relationship Head to lead our relationship management team. The ideal candidate will be responsible for driving business growth, ensuring high-quality client servicing, and achieving strategic business goals through effective leadership and collaboration. How To Apply: Share your resumes at [deepshikha.kathait@v-konnect.com]

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2.0 - 4.0 years

3 - 5 Lacs

Gurugram

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We're Hiring: Team Leader Content Moderation (COMO) Location: Gurgaon | Shifts: Flexible | Experience Required: 1+ year as a Team Leader (on paper) Join IGT Solutions Pvt Ltd , a global leader in IT & BPM services for the Travel, Transportation, and Hospitality industries, and help us shape a safer digital world through effective content moderation. What Youll Be Doing: • Lead a team of 1015 agents handling image and video moderation (including afflictive content) • Drive productivity (>1000 cases/agent/day) and maintain 99% accuracy • Conduct 1:1s, weekly reviews, EWS & IDP discussions • Provide actionable data-driven insights to improve team performance • Deliver regular coaching, audits, and feedback • Ensure team well-being and collaboration with HR, L&D, Transport, and Payroll teams • Share policy/process recommendations and improvements What Were Looking For: • Minimum 1 year of proven experience as a Team Leader • Hands-on experience in content moderation (text, image, video) for international clients • Strong in performance & stakeholder management • Comfortable managing afflictive content • Willingness to work in flexible shifts Why IGT Solutions? With 10,000+ industry experts and 15 global delivery centers, IGT is redefining excellence in IT-BPM for the worlds leading travel and tech brands. Learn more: www.igtsolutions.com Were an Equal Opportunity Employer Diversity and inclusion aren’t just buzzwords—they’re our foundation. Ready to lead with impact? Apply now and be a part of something bigger. #HiringNow #TeamLeaderJobs #ContentModeration #GurgaonJobs #IGTSolutions #LeadershipRoles #DigitalSafety #JoinOurTeam Share resume at sonam.singh1@igtsolutions.com

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7.0 - 12.0 years

7 - 11 Lacs

Thane

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Role & responsibilities: Daily check for: Previous day B/L Production No. of SIs in House / No. of Corrections in-House (where applicable) Scheduled follow-up with customers for missing Shipping Instructions has been completed / Missing SI Reports have been sent Updates/Distribution of Vessel Schedules (AMS & ACI + Vessel Closure) & allocate SIs based on priority. Verification of all queries assigned to the Agency Offices via the Pending Folder in our work-flow tool. Review feedback received from the Coordinators/Customers with Staff during transitions. Serve as the 1st Level of Escalation for Queries for Staff across the floor. Check/Verify Individual Productivity & Accuracy Nos. ( Updates to the shared data).

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5.0 - 8.0 years

3 - 7 Lacs

Mumbai Suburban, Mumbai (All Areas)

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We are conducting Mega Walkin Drive at Meerut Regional Office from 10th July,25 to 12th July,25 for Branch Head role Job Location : Sewri, Andheri, DN nagar, Bhandup, Santacruz, Jankalyan Nagar, Chunabatti, Dahisar, Mazgoan Required Candidate profile :- # Minimum 3 years of experience in Banks or any Finance companies (Not from Insurance sector). # Team Handling. # Currently working in a managerial grade. # Age must be above 31 years. # Male & Female candidates are both eligible. * Job description :- Achieving the allotted branch target. Acquiring new customers and addressing all product inquiries through branch walk-ins, sales activities, marketing promotions, etc. Regular follow-up for interest collection and NPA reduction. Responsible for regular branch operations including KYC process, gold appraisal, strong room operations, gold packet preparation, closures and renewals. Cross-selling all products and increasing branch walk-ins. Ensuring error-free audit reports and proper compliance at the branch. Maintaining punctuality, discipline and a high level of morality in line with the ethics & values of the company. Cost control. Other duties as instructed by higher authority. * Perks and Benefits Perks and Benefits :- Fixed 38K PM Salary + Business Incentives + Contest Prize Money + Bonus + Others Rewards * Interested candidates can mail Updated CV to hrmbi@muthootgroup.com

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6.0 - 10.0 years

6 - 10 Lacs

Pune

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Role & responsibilities Team management Customer management Strong understanding of end to end cycle of Accounts Receivable (Invoice Billing, Cash Application, Collection, Credit Management and Dispute Management) Ensure all teams deliverables are completed in due time and compliant to relevant standards and policies and reported accurately Ensure compliance to all SLA and KPI targets Conducting review meetings with Team and external stakeholders Ensure compliance to quality and audit requirements Manage resource requirements Identify process gaps and improvement opportunities Handle internal reporting, adherence to SLAs Handle quality control and audits Handle all administrative challenges Manage escalations Prepare dashboards for performance metrics, service levels Exceed daily / weekly / monthly targets on Teams TAT and Accuracy Support team with AR domain knowledge as and when required Track exceptions and forward to relevant stakeholders for resolution Review queries and resolve from system Identify process gaps Engage in Lean, Six Sigma projects to enhance process performance Drive transformation for process improvement. Simplification, automation Participate in all strategic decision with the customer Addon Requirements B.Com (Commerce Graduate) Demonstrated proactive, positive conflict resolution skills. Excellent analytical and problem-solving skills Excellent communicator at all levels Intellectual curiosity, appetite to do things better and proactive nature. Good to have 1. M.Com/Post Graduate degree in Finance or Accounting 2. 7-10 years of professional experience in Accounts Receivables 3. Good understanding of Finance and accounting processes. 4. Knowledge of various ERPs- SAP, MS Office, Advanced Excel

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3.0 - 8.0 years

3 - 4 Lacs

Mohali

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Must be working as Team leader in BPO Voice Process. Must have excellent Communication skills Must have good customer service experience. Must be a graduate in any stream

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3.0 - 8.0 years

6 - 10 Lacs

Bengaluru

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HI Warm Greetings from Rivera Manpower Services , WORK LOCATION : Bangalore /Kochi Note : Candidates who are willing to Relocate to Bangalore Can apply. Minimum 3 YEARS Experience in Property and Casualty Insurance /Motor Insurance for US market Can apply Call and book your Interview slots 9986267393 / 7829336034 /9380300644 /7829336202 JD for Senior Process Analyst In this role, Underwriter Assistant assists the Branch Underwriter & plays a vital role in maintaining customer relationship through timely & accurate services. A person will act as a liaison between multiple parties including Branch Underwriter, Policy Servicing Team, Insurance Carriers, and Insurance Brokers, etc. by answering questions & providing detailed information about the accounts/policies via Phone Calls or Emails. To ensure success, Underwriter Assistant should have a friendly and professional attitude, excellent communication skills, and the ability to stay calm under pressure. Should have good understanding of Insurance Domain & minimum experience of 2 years in P&C Insurance. Must have a knowledge of Insurance Life Cycle & worked into minimum 2 different processes. Being an integral part of the production (sales) team in USA, should be ready to work in Night Shift India Time. Work experience in Surplus Lines Insurance or with Managing General Agent (MGA) or with Insurance Broker would be an added advantage. Primary Responsibilities Assist Underwriters in day-to-day duties by: 1. Co-ordinating & collecting information from different stakeholders that requires for underwriting & binding accounts/policies, 2. Binding policies in Carrier as well as Agency Management System along with Invoicing & delivering the same to the clients, 3. Follow-up with clients for bind request, pending information, inspection report recommendation implementation, 4. Ensure all documents/information available in file for policy servicing teams, 5. Handling questions & communication with stakeholders via email & inbound/outbound calls, 6. Updating & ensuring compliance to SL affidavits requirements, 7. Triaging endorsements & cancellations, 8. Facilitating & managing miscellaneous activities that do not require Underwriting decision making Excellent verbal & written communication Graduate with 3+ years of experience in an Insurance domain (P&C /BFSI) Flexible & customer focused Strong problem solving and analytical approach Proactive & accountable Skilled in multi-tasking & prioritizing Exposure to complaints & escalations management Prioritization of work received through different channels Call and book your Interview slots 9986267393 / 7829336034 /7829336202

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2.0 - 3.0 years

4 - 5 Lacs

Gurugram

Work from Office

Zed - Axis Technologies is looking for Dot Net Team Lead to join our dynamic team and embark on a rewarding career journey. A . NET Lead is a technical leader responsible for overseeing the development and implementation of . NET applications. This individual should have in - depth knowledge of the . NET framework and the ability to lead a team of developers to deliver high - quality software solutions. The following is a list of job responsibilities and requirements for a . NET Lead : Responsibilities : 1. Lead the design, development, and implementation of . NET applications. 2. Provide technical guidance and support to a team of developers, ensuring that they have the tools and resources they need to meet project deadlines and deliver high - quality software. 3. Develop and maintain a deep understanding of the . NET framework and the latest technologies and tools used in the development of . NET applications. Requirements : 1. Experience in . NET development. 2. In - depth knowledge of the . NET framework and the ability to lead the development of . NET applications using technologies such as C#, ASP. NET, and WPF. 3. Experience with Agile software development methodologies, such as Scrum or Kanban. 4. Excellent communication and leadership skills. 5. Strong problem - solving skills and the ability to think creatively to find solutions to complex technical challenges.

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2.0 - 7.0 years

5 - 7 Lacs

Pune

Work from Office

Leading BPO in Pune Hiring For Team Leader/Assistant Manager International Process CTC UPTO 7.5 LPA Require min 1 Year as Team Leader Experience in International BPO Strong in Operations Matrices like Attrition, Shrinkage, CSAT Shifts 24*7 Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations • Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls as needed • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities • Stay current on internal work processes, policies and procedures. Attend required manager development training Preferred candidate profile Must be Working as Team Leader in International BPO Must have Good Communication Skills Experience in Voice Process Perks and benefits Good Incentives Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

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2.0 - 7.0 years

5 - 8 Lacs

Kolkata

Work from Office

Leading BPO in Kolkata Hiring For Team Leader/Assistant Manager International Voice Process CTC UPTO 8 LPA Require min 1 Year as Team Leader Experience in International BPO in VOICE PROCESS Strong in Operations Matrices like Attrition, Shrinkage, CSAT Shifts 24*7 Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations • Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls as needed • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities • Stay current on internal work processes, policies and procedures. Attend required manager development training Preferred candidate profile Must be Working as Team Leader in International BPO Must have Good Communication Skills Experience in Voice Process Perks and benefits Good Incentives Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

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4.0 - 6.0 years

4 - 5 Lacs

Mumbai

Work from Office

Senior Accountant - Team Lead Location: Wadala, Mumbai Salary: 35, 000 - 40, 000 per month Job Summary: We are seeking a detail-oriented and experienced Senior Accountant - Team Lead to oversee daily accounting operations and lead a small finance team. The ideal candidate will ensure accurate financial reporting, compliance, and process efficiency. Key Responsibilities: Supervise and mentor junior accountants, ensuring timely completion of tasks Prepare and review financial statements, MIS reports, and reconciliations Manage accounts payable/receivable, general ledger, and month-end/year-end close Ensure compliance with statutory requirements (GST, TDS, etc. ) Coordinate with auditors and support internal/external audits Identify process improvements and implement best practices Requirements: Bachelor s degree in Accounting, Finance, or related field 4-6 years of accounting experience, with at least 1 year in a supervisory role Proficiency in Tally, Excel, and accounting software Strong knowledge of Indian accounting standards and tax regulations Excellent analytical, leadership, and communication skills

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2.0 - 7.0 years

4 - 7 Lacs

Noida

Work from Office

Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department. You must be adept at creating reports of your teams performance and documenting feedback from your client. You must be able to effectively manage issues that might arise (including HR related ones); not to mention, being creative in terms of thinking of solutions; and acting as the liaison between management and your team. Please Note - Candidate must have atleast 1 year of experience as a TL on papers in international process. Interested candidates can share their resume "rajal.garg@taskus.com" or call on 8141444230 Regards, Rajal Garg

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2.0 - 7.0 years

4 - 7 Lacs

Navi Mumbai

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Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department. You must be adept at creating reports of your teams performance and documenting feedback from your client. You must be able to effectively manage issues that might arise (including HR related ones); not to mention, being creative in terms of thinking of solutions; and acting as the liaison between management and your team. Please Note - Candidate must have atleast 1 year of experience as a TL on papers in international process. Interested candidates can share their resume "rajal.garg@taskus.com" or call on 8141444230 Regards, Rajal Garg

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4.0 - 7.0 years

3 - 5 Lacs

Chennai

Work from Office

4–7 years of experience in IT infrastructure roles, with 1–2 years in a leadership position Knowledge of IT infrastructure domains (Network, Server, Security, Service Desk) Solid understanding of ITIL framework and service delivery best practices Required Candidate profile ITIL Intermediate or higher-level certifications Certifications in infrastructure domains Bachelor’s degree in computer science, IT Reach us Gokuladevi 8668041213 adducoindia@gmail.com

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1.0 - 6.0 years

3 - 6 Lacs

Noida

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Role: Team leader Operations location: Noida 5 days working with rotational shift and off 1 year experience required into team handling good communication skills International Bpo experience needed for more info kanak 8287348253

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6.0 - 10.0 years

7 - 11 Lacs

Mumbai, Navi Mumbai

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Job Title: Solaris Team Lead Work Location: Client Site - Belapur, Navi Mumbai Work Mode: On-site (No Work from Home) Working Days: As per Banking Calendar (All Saturdays working except 2nd & 4th) Environment: 24x7 Support (Preferred Male Candidate) Budget: Open Job Summary: We are seeking an experienced and technically skilled Solaris Team Lead to manage, maintain, and administer Oracle Solaris systems and associated infrastructure. The ideal candidate will have 6 to 10 years of hands-on experience with Oracle Solaris 11 OS, SPARC servers, storage systems, and backup tools, and will be responsible for ensuring high availability and performance of critical infrastructure. Required Technical Skills: Administration of Oracle Solaris 11 OS Oracle SPARC Servers configuration and management Server monitoring and maintenance Administration of DELL EMC Networker Backup & Recovery Oracle SL4000 Tape Library administration Hitachi Storage management Cisco SAN Switches administration Good-to-Have: Broader knowledge of Oracle Solaris SPARC server support, maintenance, and troubleshooting Roles & Responsibilities: Manage and maintain Oracle SPARC Solaris servers Handle package and ZFS file system management on Solaris 11 Create monitoring and threshold profiles for managed servers Generate periodic performance reports Manage user creation and access on Solaris systems Oversee data backup and recovery using DELL EMC Networker Ensure adherence to SLA agreements with the client Multitask, schedule activities, and effectively work within a team Educational Qualification: BE/BTech in Engineering from a recognized university ,

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10.0 - 15.0 years

10 - 11 Lacs

Hyderabad

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Job Description: T&E Team Lead About Us: The Othain group is a global IT and BP Solutions and Services Company The group s main focus is in the business process and technology management space, offering a broad portfolio of industry-specific services. With deep process knowledge and insights, with focused IT capabilities, targeted analytics and pragmatic reengineering the company delivers a comprehensive client solution The Othain group believes in delivering extra ordinary customer care and solutions to customers and clients. Each contact with the customer is seen as an opportunity to enhance relationship and create value for the customer. Job Location: Hyderabad (Work from office) Shift Time: UK shift (Drop facility available) Experience:- 10+ years Duties and Responsibilities: 10+ years total experience in Finance/Accounting, with min 8 years in T&E domain Client-facing experience - managing client calls, requirements, and escalations Ability to handle high-pressure situations and critical client deliverables Deep understanding of T&E policies, workflows, and compliance Experience with expense auditing, reimbursements, policy exceptions, and escalations Familiarity with regional/global T&E regulations and client-specific policies Strong Excel skills: Pivot Tables, VLOOKUP/XLOOKUP, advanced formulas, dashboards Team management experience - leading 5+ members in operations/shared services Strong communication skills - clients, leadership, auditors, internal teams Experience in managing SLAs, KPIs, and client reporting requirements Strong focus on quality, accuracy, and continuous improvement Ability to analyze trends, identify root causes, and implement corrective actions Exposure to process documentation, SOP creation, and training

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2.0 - 7.0 years

2 - 4 Lacs

New Delhi, Gurugram, Delhi / NCR

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Supervise team Greet and seat guests promptly Handle escalations Provide menu recommendations Ensure table setup, cleanliness, and readiness Handle guest requests and resolve any problem Maintain compliance with health and safety standards Required Candidate profile Prior experience in food/ beverage service is preferred Positive attitude & ability to work in a fast-paced environment Flexibility to work shifts, weekends Whatsapp CV to Ekta on 90584 89556

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2.0 - 7.0 years

3 - 3 Lacs

Ghaziabad, Bulandshahr, Etah

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For more information call on 8780837730. Building a strong relationship with the Banking Partner Achieving your sales target as per channel strategy Setting sales goals and developing sales strategies Sales Banca Required Candidate profile Age: 21-38 Qualification: any graduation experience: 2 + year fresher cannot apply must have vehicle Candidate must ready to earn incentives

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1.0 - 6.0 years

2 - 4 Lacs

Madurai, Chennai, Coimbatore

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Direct call:- 6352448697 Act as a team leader Recruit & Train advisor Motivate the team Act as a mentor On Roll Job Required Candidate profile Ready to Earn !! Must have bike Should be graduate 1+ year in sales Aged 21-38 Good Communication skills

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1.0 - 6.0 years

2 - 4 Lacs

Nashik, Pune, Sangli

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Send CV & Call on 6352491038 (Viram Goletar) Generate leads & acquire new customers Build and maintain strong relationships with clients Achieve monthly and quarterly sales targets Planning and overseeing new marketing initiatives Required Candidate profile Minimum 1 year of experience in Sales, Banking, Finance, or Insurance. Graduation is mandatory. Age between 21 to 40 years. Good communication and interpersonal skills.

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1.0 - 6.0 years

2 - 4 Lacs

Nashik, Pune, Sangli

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For more information Call On : 6352458972(Krishna ) Generate leads & acquire new customers Build and maintain strong relationships with clients Achieve monthly and quarterly sales targets Planning and overseeing new marketing initiatives Required Candidate profile Minimum 1 year of experience in Sales, Banking, Finance, or Insurance. Graduation is mandatory. Age between 21 to 40 years. Good communication and interpersonal skills.

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10.0 - 15.0 years

35 - 40 Lacs

Bengaluru

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Req ID: 326411 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Full Stack .NET Team Lead (Angular) - Remote to join our team in Bangalore, Karn taka (IN-KA), India (IN). Full Stack .NET Team Lead (Angular) - Remote Who We Are: NTT DATA America strives to hire exceptional, innovative and passionate individuals who want to grow with us. Launch by NTT DATA is the culmination of the company s strategy to acquire and integrate the skills, experience, and technology of leading digital companies, backed by NTT DATA s core capabilities, global reach, and depth. How You ll Help Us: A Lead Application Developer is first and foremost a software developer who specializes in .NET C# development. You ll be part of a team focused on delivering quality software for our clients. How We Will Help You: Joining our Microsoft practice is not only a job, but a chance to grow your career. We will make sure to equip you with the skills you need to produce robust applications that you can be proud of. Whether it is providing you with training on a new programming language or helping you get certified in a new technology, we will help you grow your skills so you can continue to deliver increasingly valuable work. Once You Are Here, You Will: The Lead Application Developer provides leadership in full systems life cycle management (e.g., analyses, technical requirements, design, coding, testing, implementation of systems and applications software, etc.) to ensure delivery is on time and within budget. You will direct component and data architecture design, technology planning, and testing for Applications Development (AD) initiatives to meet business requirements and ensure compliance. This position develops and leads AD project activities and integrations. The Lead Applications Developer guides teams to ensure effective communication and achievement of objectives, in addition to researching and supporting the integration of emerging technologies. This position provides knowledge and support for applications development, integration, and maintenance. The Lead Applications Developer will lead junior team members with project related activities and tasks. Additionally, you will guide and influence the department, project teams, and facilitate collaboration with stakeholders. Basic Qualifications: 10+ years developing in C# .Net 5+ years of experience in Angular 5+ years of experience with Object Oriented Programming and SOLID Principles 3+ years of Rest API development 3+ years of experience working with Databases and writing stored procedures 3+ year of unit and service testing with frameworks such as xunit, Nunit, etc. 3+ year of cloud platform experience either in AWS, Azure, or GCP Preferred: Experience with CI/CD tooling i.e. Jenkins, Azure Devops etc Experience with containerization technologies e.g. Docker, Kubernetes GCP experience Ideal Mindset: Lifelong Learner: You are always seeking to improve your technical and nontechnical skills. Team Player: You are someone who wants to see everyone on the team succeed and is willing to go the extra mile to help a teammate in need. Communicator: You know how to communicate your design ideas to both technical and nontechnical stakeholders, prioritizing critical information and leaving out extraneous details. Please note Shift Timing Requirement: 1:30pm IST -10:30 pm IST *This position is not open to employer sponsorship** #Launchjobs #LaunchEngineering

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4.0 - 7.0 years

4 - 6 Lacs

Gurugram

Work from Office

We are currently hiring for an exciting opportunity with IGT Solutions Pvt. Ltd. , a leading IT and BPM services provider focused on the Travel, Transportation, and Hospitality domain. Below are the details of the role and the company: Company Overview: IGT Solutions Pvt. Ltd. offers integrated IT-BPM services including Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services, and Consulting Services for global travel industry leaders. With 10,000+ travel industry experts, 15 delivery centers, and a global footprint, IGT is committed to delivering innovation, quality, and cost savings. Equal Opportunity Employer: IGT Solutions is proud to be an equal opportunity employer, committed to fostering an inclusive and non-discriminatory work environment. Job Title: Team Leader International Travel Process Location: Gurgaon Shifts: Rotational (24x7 environment) Working Days: 5 Days a Week (Work from Office) Key Responsibilities: Lead and manage a team of 15–20 members. Drive team performance across productivity, quality, shrinkage, and attrition. Provide regular coaching and support to team members. Review and recommend improvements to processes to enhance performance and CSAT. Identify training needs and address process gaps. Monitor performance and conduct weekly coaching sessions. Handle floor support and escalations. Ensure achievement of individual contributor (IC) targets. Maintain AHT levels as per targets across tenure buckets. Utilize basic computer skills, especially MS Excel. Requirements: Prior experience in handling international processes. Experience in team management and supervision. Excellent verbal and written communication skills in English. Strong organizational and analytical abilities. Flexible to work in a 24x7 environment. You can find more about the company here: IGT Company Profile

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5.0 - 10.0 years

5 - 12 Lacs

Hyderabad, Bengaluru

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Manage a team of technical executives in service desk operations. Main objective of the role will be to supervise the day-to-day delivery performance of the team The role will also require the individual to motivate, mentor, coach and groom the team Required Candidate profile Ensure process & KM compliance along with meeting client and internal commitments. Own all customer escalations and complaints. Ensure team meets/exceeds metrics: CSAT, FCR, AHT, resolution rate Perks and benefits Perks and Benefits

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