Team Leader- Insurance

Job Summary:

We are looking for an experienced and motivated Team Leader – Insurance to manage a team of insurance executives and ensure smooth day-to-day operations. The ideal candidate will be responsible for monitoring team performance, maintaining process quality, ensuring customer satisfaction, and meeting defined business targets. This role requires hands-on knowledge of insurance processes and strong leadership skills to manage team performance and drive operational excellence.

Key Responsibilities:

• Supervise and guide a team of insurance executives in areas such as policy processing, claims handling, customer service, or renewals.
• Ensure daily targets (KPIs and SLAs) related to productivity, quality, and turnaround time are met.
• Allocate tasks effectively and monitor team workload and performance.
• Conduct regular coaching, feedback sessions, and performance reviews to develop team capability.
• Handle escalated customer issues and provide resolution in a timely and professional manner.
• Ensure adherence to regulatory guidelines, internal SOPs, and compliance standards.
• Collaborate with internal departments such as underwriting, sales, and IT to resolve operational issues.
• Generate daily/weekly/monthly reports for management on team performance, process metrics, and improvement areas.
• Assist in process audits and drive quality initiatives across the team.
• Contribute to training new team members and support continuous learning for the team.

Qualifications and Experience:

• Graduate in any discipline (Bachelor’s in Insurance, Finance, or related field preferred).
• 3–5 years of experience in the insurance industry, with at least 1–2 years in a team handling or supervisory role.
• Strong knowledge of insurance products and operations (life, health, or general insurance).
• Hands-on experience with insurance software systems, CRM tools, and MS Office (Excel, Word, Outlook).
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to lead, motivate, and manage a team in a target-driven environment.

Preferred Skills:

• Knowledge of IRDAI guidelines and compliance standards.
• Experience in handling customer escalations and quality audits.
• Ability to analyze data and use insights for process improvement.

Why Join Us?

• Work with a customer-centric insurance organization with strong values and vision.
• Growth-oriented role with opportunities for career advancement.
• Supportive leadership and team culture focused on development and performance.

Job Type: Full-time

Pay: ₹15,100.00 - ₹35,000.00 per month

Work Location: In person