Team Leader For international process

Teleperformance (TP)

2 - 7 years

3 - 5 Lacs

jaipur

Posted:3 days ago| Platform:

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Skills Required

team handling team leading international call center bpo operations shrinkage control aht international chat process chat process attrition management tl international voice international process kra people management skills csat sla management international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Manage a team handling international chat processes, ensuring excellent customer service delivery.
Oversee the entire team's performance, including AHT management, CSAT improvement, attrition control, shrinkage reduction, SLA adherence, KPI tracking, and people management skills.
Develop and implement strategies to enhance team productivity, efficiency, and overall success.
Collaborate with cross-functional teams to resolve complex issues and drive business growth.
Ensure compliance with company policies, procedures, and regulatory requirements.

Joiner preference:

Manage, mentor, and motivate a team of social media escalation specialists to achieve performance targets.
Conduct regular team meetings to discuss updates, feedback, and performance.
Monitor team performance metrics, such as resolution time and customer satisfaction scores, to identify areas for improvement.
Create and manage team schedules to ensure adequate coverage and adherence to service-level agreements (SLAs).

Contact 9449900627

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