Team Leader

Job Summary:

The Team Leader is responsible for leading, managing, and mentoring a team of employees, ensuring the delivery of high-quality services to clients. This role involves overseeing team performance, providing training, and ensuring compliance with company policies and client requirements. As a pioneer leader, this position is crucial in establishing and maintaining high-performance standards in the initial phase of operations in Gurugram.

• Lead, manage, and motivate a team to achieve performance targets.
• Monitor team performance and provide coaching, training, and feedback to team members.
• Develop and implement workflow processes to optimize productivity and quality.
• Serve as the primary point of contact between team members and management.
• Maintain strong client relationships and ensure client satisfaction.
• Manage team scheduling, attendance, and adherence to company policies.
• Conduct performance evaluations and support career development for team members.
• Collaborate with senior management to set team goals and objectives.
• Identify and resolve operational challenges promptly.
• Maintain accurate records of team performance and provide regular reports to management.
• Foster a positive and collaborative team culture.

• Bachelor’s degree in Business Administration, Management, or a related field (or equivalent experience).
• Proven experience as a Team Leader or Supervisor (2+ years preferred).
• Strong leadership, coaching, and mentoring skills.
• Excellent communication and interpersonal abilities.
• Strong problem-solving and decision-making skills.
• Ability to manage multiple tasks and work under pressure.
• Proficiency in using MS Office and experience with CRM or ERP systems.
• Familiarity with BPO operations and client management is an advantage.