Team Leader - Customer Support

As a proactive and dynamic Team Leader at the company, your role will involve supervising, guiding, and motivating a team to achieve performance goals and deliver high-quality results. Your strong leadership, communication, and organizational skills, along with a passion for team development and operational excellence, will be essential for success. **Key Responsibilities:** - Lead, coach, and mentor the team to ensure high levels of performance and productivity. - Monitor daily operations and team performance against KPIs and SLAs. - Efficiently allocate tasks and manage workflows to meet deadlines. - Track individual and team performance metrics and conduct regular team meetings, one-on-ones, and performance reviews. - Identify training needs and support learning initiatives. - Ensure adherence to company policies, procedures, and quality standards. - Handle escalated issues and resolve conflicts within the team effectively. - Drive process improvements to enhance efficiency and customer satisfaction. - Act as a communication bridge between team members and upper management. - Prepare and present reports on team performance, challenges, and achievements. - Ensure smooth handoffs between shifts/departments if applicable. **Qualification Required:** - Strong leadership and people management skills - Excellent communication and interpersonal abilities - Conflict resolution and problem-solving capability - Time management and task prioritization skills - High level of integrity and accountability - Analytical mindset and result-oriented approach - Strong sales acumen and customer handling abilities **Educational Qualification / Other Requirements:** - Bachelor's degree in Business Administration or a relevant field, or equivalent experience. - Minimum of 2 years in a supervisory or team lead role. - Ability to work in a fast-paced and target-driven environment. At RPCI, the company values lie at the core of its mission and vision, believing in service, relationships, teamwork, and responsibility. RPCI is committed to building an inclusive, varied workplace welcoming to people of all backgrounds.,