Team Leader and Manager BPO outbound sales background

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About Us

Key Statistics

• 2 billion viewers
• 250 cable satellites
• 193 countries
• 500 million households
• 10 million public TV sets in public places
• 5 million monthly website screen viewers
• 500k app subscribers & 35k installations per month
• 65 million views on YouTube channel
• 4 million+ Facebook likes & 12 million weekly views
• 300k Instagram followers with 125k organic reach per month
  

About The Opportunity

Key Responsibilities

• Lead and mentor a team of 25–50 calling agents to consistently achieve daily, weekly, and monthly targets.
• Monitor live calls, provide real-time coaching, and handle escalations to maintain high conversion rates and quality standards.
• Develop and optimize scripts and calling strategies across multiple verticals.
• Utilize CRM and auto-dialer systems for pipeline management, call tracking, reporting, and campaign optimization.
• Work closely with product, sales, and marketing teams to refine lead lists and align campaign objectives.
• Manage recruitment, onboarding, and continuous training to build a scalable, high-performing team.
  

Requirements

Must-Have:

• 3–10 years of experience leading call center or tele-sales teams with proven success in meeting targets.
• Strong leadership, communication, and performance management skills.
• Proficiency in CRM tools, auto-dialers, and reporting dashboards.
• Analytical mindset with commitment to compliance, data accuracy, and process discipline.
  

Preferred

• Experience in EdTech, PropTech, or media-related calling processes.
• Background in budget management and fostering a performance-driven culture.
  

What We Offer

• Competitive CTC plus attractive performance-based incentives.
• 5-day on-site work week (Monday–Friday) in Santacruz West, Mumbai.
• Clear growth paths and appraisal cycles.
• Leadership development and cross-industry exposure.
  

people-first leadership role