Team Lead : Workforce Administration : WFA : Chennai : Apply Now

Outpace Consulting Services

7 - 12 years

10 - 15 Lacs

chennai

Posted:1 day ago| Platform:

Apply

Skills Required

workforce administration hr operations team leadership sutherland hexaware cognizant hro hr helpdesk accenture quality management sla line management ibm tech mahindra people management skills amazon capgemini stakeholder management shared services client handling wfm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hi,

Team Lead - Workforce Administration (WFA)

Please go through the JD and Apply. We shall call back the relevant profiles.

Key Skills:

Minimum 8 years of Experience in Workforce Administration (WFA)
Minimum 3 years of Experience in handling Clients: escalations and reviews as well as daily interactions.
Should have experience in handling a team of 15 associates for a client
Any Graduates.

Roles and Responsibilities:

Lead teams providing Tier HR helpdesk support to the Employees, Line Managers, Vendors and 3rd parties
Team management, Team engagement and Succession planning
Ensure appropriate staffing as required
Financial and contract Management
Ensure policies and procedures are followed and Zero noncompliance across the engagement
Ensure the Service Levels are met consistently
Ensure data privacy requirements are followed with upmost focus. Drive regular awareness
Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures
Manage expectations from client stakeholders and internal leadership
Prepare and present data in internal and client governance forums.
Ability to drive a culture of high performance, continuous improvement and motivate the teams
Gather insights from the customer regarding seasonal spike in volumes, forecasting and arrange

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