14 Hr Helpdesk Jobs

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Hi , We are hiring for The Leading ITES Company for HR Helpdesk Associate Role. Overview HR Helpdesk Associate serves as the first point of contact for employees seeking assistance with HR-related queries and issues. This role involves handling inbound and outbound calls, responding to emails, and providing accurate information on policies, procedures, payroll, benefits, and employee data. The associate is responsible for resolving queries efficiently or escalating them to the appropriate department when necessary, ensuring timely and professional communication. They are expected to maintain confidentiality, follow documented processes, and update records accurately. Strong communication skills, attention to detail, knowledge of HR systems, and proficiency in tools like MS Office are essential. The role also involves contributing to continuous improvement by identifying recurring issues and suggesting enhancements to existing processes and documentation Key Skills : Any Graduate Minimum 1- 3 years of Previous experience in contact center (helpdesk1) Experience in HR helpdesk would be an added advantage Overall Experience of HR Operations team Preferably have worked on Genesys and SuccessFactors To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Bangalore ) Type : Job Code # 240 Job Description: Minimum 1- 3 years of Previous experience in contact center (helpdesk1). Excellent Communication Skills. Excellent listener and empathetic communicator (oral & written) Experience in HR helpdesk would be an added advantage Overall Experience of HR Operations team of a client like responding to employee queries via phone, email and chat Experience in managing HR transactions with high accuracy, within timeliness & with confidentiality for at least 1-2 years Preferably have worked on Genesys and SuccessFactors Should have understanding of HR Employee data management & Payroll processes Skills: Excellent Communication Skills MS Office & Excel Skills Inbound and Outbound Call Handling skills Telephone and email etiquettes

Job description We have a vacancy with below details, Role : International blended Experience -1-8 Notice Period : Immediate to 60 days ( Currently serving) Work Mode :WFO Shift Timings: Rotational shifts (24*7) Role & responsibilities Formal Education & Certification - Graduate in any discipline - Basic computer knowledge required (MS- Office Applications) - Proven ability to adapt to new tools by applying logical approach - Work experience as per the job grade. - Typing speed of 30 wpm with 100% accuracy Knowledge & Experience - International voice process experience - Mandatory - NO domestic voice process experience - US voice process experience - Preferred - Experience in International HR Helpdesk - Preferred - Experience in international chat process - Mandatory - Understanding of various processes of core HR Operations - Good understanding of various HR Systems/ applications and case management tools like ServiceNow, Workday - Understanding of Service level agreements - Understanding of the Telephony tools e.g. Avaya Behavioral Attributes - Excellent written and verbal communication skills - Excellent probing, problem-solving and decision making skills. - Logical and efficient, with keen attention to detail. - Strong customer service orientation. - Effective Troubleshooting skills. - Learning agility Aptitude to venture in to unknown territories. - Good researching skills Core Role Responsibilities - Handle Tier HR helpdesk queries in line with the set procedures and knowledge base. Provide HR Helpdesk support to the Employees, Line Managers, Vendors and 3rd parties - Ensure call details are logged in the ticketing tool with proper notes - Ensure data privacy processes is followed with at most focus - Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures Work Conditions Ability to work 24*7 shift timings with rotational week offs Flexible working as per queue requirement for both Voice and Chats No remote working option

Job purpose: Setting up offshore Shared Services teams/ Helpdesk Services. Develops and implements HR shared service strategies that align with the overall business goals, including cost reduction, efficiency gains, and improved employee experience. Establish and manage a UK People Services team. Ideally, should be well-versed in managing key functions such as UK payroll, administration, data and reporting, and helpdesk services . Oversees the design, implementation, and ongoing optimization of HR processes, ensuring they are standardized, efficient, and meet regulatory requirements. Manages the HR shared service budget, tracks key performance indicators (KPIs), and identifies areas for improvement. Build and develop a strong, cohesive team while leading by example. Ensures HR shared services comply with relevant laws, regulations, and company policies, and manages HR-related risks. Looking for someone with energy and passion, driven to create an exceptional support team that can eventually be showcased to other countries and regions, contributing to the development of a global HR People Services capability.

India's No. 1 IT Company is Hiring for International Blended Process(HR Helpdesk Role) 12+3 Years of Regular Education 1 Year to 8 Years of Experience in International Voice & Chat Candidate should have good Verbal & Written Communication Skills Four Rounds of Interview- TR, MR, Written Test, HR Round Salary up-to 7.5 LPA+ 60K NSA 5 Days WFO| 2 RWO| CAB PROVIDED| VIRTUAL INTERVIEW NOTE- WE ARE ALSO HIRING FOR INTERNATIONAL VOICE PROCESS AT CHENNAI, KOLKATA, PUNE, MUMBAI, NOIDA & FOR INTERNATIONAL CHAT PROCESS AT PUNE, KOLKATA For more information kindly connect on below mentioned contact details Call@WhatsApp-Pooja- 9911988774 Email ID- [HIDDEN TEXT] LinkedIn ID- linkedin.com/in/pooja-kanojiya-40772826a Call@WhatsApp- Suhani- 9911988552 Email ID- [HIDDEN TEXT] LinkedIn ID- linkedin.com/in/suhani-sandilya-745934218

- International voice process experience - Mandatory - NO domestic voice process experience - US voice process experience - Preferred - Experience in International HR Helpdesk - Preferred - Experience in international chat process - Mandatory - Understanding of various processes of core HR Operations - Good understanding of various HR Systems/ applications and case management tools like ServiceNow, Workday - Understanding of Service level agreements - Understanding of the Telephony tools e.g. Avaya - Excellent written and verbal communication skills - Excellent probing, problem-solving and decision making skills. - Logical and efficient, with keen attention to detail. - Strong customer service orientation. - Effective Troubleshooting skills. - Learning agility Aptitude to venture in to unknown territories. - Good researching skills

Hi, We are hiring for Leading ITES Company for HR Helpdesk SME Pls go through the JD and Apply. We shall call back the relevant profiles. Role & responsibilities: Overall 5 +Years of Experience in HR Helpdesk with Minimum 1 year of dealing with Leading Team. Should have managed an HR Helpdesk team of around 20-25 FTE. Should possess the ability to manage escalations, manage processes, and guide peers on HR transactions and help them achieve high accuracy and timeliness. The role also requires the incumbent to interface with clients and help resolve and eliminate causes of operational issues that may arise. Should have an understanding of HR functions like Payroll & Employee data management. Preferably experienced in transition of helpdesk and documentation of SOPs. Skilled in understanding client needs, fostering communication, and delivering solutions that exceed expectations. Strong ability to collaborate cross-functionally to ensure seamless service delivery and client retention. Known for exceptional interpersonal skills, strategic problem-solving, and a commitment to enhancing client experience through proactive engagement and support. Monitored team performance through regular reviews, coaching, and feedback sessions to drive continuous improvement and maintain high levels of customer satisfaction. Developed and delivered training programs to upskill team members, enhancing their product knowledge, communication skills, and problem-solving abilities. Created detailed reports on team performance, customer feedback, and operational metrics, presenting findings to senior management and recommending strategic improvements. Team Handling Excellent Communication Skills MS Office & Excel Skills Inbound and Outbound call-handling skills Telephone and email etiquette To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Bangalore Search : Job Code # 163

Hi , We are hiring for The Leading ITES Company for HR Helpdesk Associate Role. Job Description: Minimum 1- 3 years of Previous experience in contact center (helpdesk1). Excellent Communication Skills. Excellent listener and empathetic communicator (oral & written) Experience in HR helpdesk would be an added advantage Overall Experience of HR Operations team of a client like responding to employee queries via phone, email and chat Experience in managing HR transactions with high accuracy, within timeliness & with confidentiality for at least 1-2 years Preferably have worked on Genesys and SuccessFactors Should have understanding of HR Employee data management & Payroll processes Skills: Excellent Communication Skills MS Office & Excel Skills Inbound and Outbound Call Handling skills Telephone and email etiquettes To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Bangalore Search : Job Code # 240

Hi We are hiring for the ITES Company for Team Lead Role. Job description: Minimum Experience of 2 yrs dealing with End customers as customer service is required. Should have managed a HR Helpdesk team of around 20-25 FTE. Should possess ability to manage escalations, manage process, and guide peers on HR transactions and help them achieve high accuracy and timeliness. The role also requires the incumbent to interface with clients and help resolve and eliminate causes of operational issues that may arise. Should have understanding of HR functions like Payroll & Employee data management. Preferably experienced in transition of helpdesk and documentation of SOPs. Skilled in understanding client needs, fostering communication, and delivering solutions that exceed expectations. Strong ability to collaborate cross-functionally to ensure seamless service delivery and client retention. Known for exceptional interpersonal skills, strategic problem-solving, and a commitment to enhancing client experience through proactive engagement and support. Monitored team performance through regular reviews, coaching, and feedback sessions to drive continuous improvement and maintain high levels of customer satisfaction. Developed and delivered training programs to upskill team members, enhancing their product knowledge, communication skills, and problem-solving abilities. Created detailed reports on team performance, customer feedback, and operational metrics, presenting findings to senior management and recommending strategic improvements. Skills: Team Handling Excellent Communication Skills MS Office & Excel Skills Inbound and Outbound Call Handling skills Telephone and email etiquette To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Bangalore : Search Team Lead Contact Center (Job Code # 3)

Job purpose: We are eager to find an experienced professional to establish and manage a UK People Services team. Ideally, the candidate must have prior experience in setting up similar teams and be well-versed in managing key functions such as UK payroll, administration, data and reporting, and helpdesk services. This role is intended to be office-based, allowing the successful candidate to build and develop a strong, cohesive team while leading by example. We are looking for someone with energy and passion, driven to create an exceptional support team that can eventually be showcased to other countries and regions, contributing to the development of a global HR People Services capability. This position offers significant career progression for the right candidate, with the opportunity to make a lasting impact on a growing and dynamic organization.

Job Title: HR Helpdesk (HR Operations Executive) Location: Ghansoli Shift: Regular Day Shift Job Summary: We are seeking a detail-oriented and proactive HR Operations Executive to join our team. The ideal candidate will have 2 to 5 years of experience in handling HR-related employee queries, primarily through email support . This role is vital in ensuring seamless HR operations and delivering excellent service to our employees. Key Responsibilities: Email Support: Respond to employee inquiries regarding HR policies, procedures, benefits , and other HR-related matters via email in a timely and professional manner. Maintain a high level of customer service and ensure employee satisfaction. Champion and lead the implementation of ticketing systems to streamline query resolution. Query Management: Track and manage HR-related queries , ensuring all issues are resolved efficiently. Escalate complex queries to the appropriate HR team members when necessary and follow up for closure. Documentation: Maintain accurate records of employee interactions and resolutions in the HR system . Assist in the creation and updating of HR documentation, FAQs, and knowledge base articles . Collaboration: Work closely with other HR teams (Total Rewards, Recruitment, Payroll, Learning & Development) to provide comprehensive support. Participate in HR projects and initiatives aimed at improving employee experience. Reporting: Generate reports on common employee queries and feedback to identify trends and areas for improvement. Share dashboards with the HR team and provide insights for process enhancements . Qualifications & Requirements: Bachelors degree in Human Resources, Business Administration, or a related field (preferred). 2 to 5 years of experience in HR operations or HR support roles (email/chat/call support). Strong written communication skills , with a focus on clarity and professionalism. Proficiency in HR software and Microsoft Office Suite . Ability to handle sensitive information with confidentiality and integrity. Excellent problem-solving skills and attention to detail. Skills: Strong interpersonal skills and the ability to work collaboratively in a team environment. Ability to manage multiple tasks and prioritize effectively. Familiarity with Indian labour laws and HR best practices (a plus). Why Join Us? Be part of a dynamic GSC HR team committed to employee engagement and satisfaction. Opportunities for professional growth and development . A supportive work environment that values diversity and inclusion. If you have a passion for HR operations and enjoy supporting employees through effective communication and problem-solving, we encourage you to apply!

Greetings from You & I Consulting! You & I Consulting has always been in the spotlight for getting placed in 64+ MNC's PAN India. Hirings for MNC : - Great Opportunity in Giant MNC .Grab the Opportunity to grow and explore profile We are hiring: International Voice - upto 6 LPA ctc Location- Bangalore *Should be ok with night shift Work from Office Requirement:- 1-6 years of previous experience in contact center / helpdesk / international voice Min 1 year of International voice process experience can apply Excellent Communication Skills. Excellent listener and empathetic communicator (oral & written) Experience in HR helpdesk would be an added advantage Overall Experience of HR Operations team of a client like responding to employee queries via phone, email and chat Experience in managing HR transactions with high accuracy, within timeliness & with confidentiality for at least 1-2 years Preferably have worked on Genesys and SuccessFactors Should have understanding of HR Employee data management & Payroll processes Perks and benefits :- ONLY 5 days a week work Cab facility Medical benefits To Apply Call on 7585981660 (Poonam) /Or Whatsapp on the same Number ***Though We Try and Answer The Calls Immediately, but Due to Heavy Call Flow The Below Numbers Might Be Busy At Times. In case you find the number busy, please WhatsApp your details to us in the below format:- 7585981660 (Poonam) Name- Mobile number - Mail - Highest Qualification Highest qualification University Name Total work experience - Date of birth- Current Organization- Preferred Location Last CTC- Expected CTC: *Interested candidates can even refer their friends or relatives provided the criteria *FOR interview Call Now our HR Specialist: -----@ ** 7585981660 (Poonam) (call or WhatsApp)

Hi, We are hiring for ITES Company for HR Helpdesk Role. Job description: Minimum 1 year experience in International voice process is Mandatory NO domestic voice process experience US voice process experience - Preferred Experience in International HR Helpdesk - Preferred Good understanding of various HR Systems/ applications and case management tools like ServiceNow, Remedy (preferred) Understanding of Service level agreements Understanding of the Telephony tools e.g. Avaya Handle Tier HR helpdesk queries in line with the set procedures and knowledge base. Provide HR Helpdesk support to the Employees, Line Managers, Vendors and 3rd parties Ensure call details are logged in the ticketing tool with proper notes Ensure data privacy processes is followed with upmost focus Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures Qualifications: Graduate in any discipline Basic computer knowledge required (MS- Office Applications) Proven ability to adapt to new tools by applying logical approach Work experience as per the job grade. Typing speed of 30 wpm with 100% accuracy Skills: Excellent written and verbal communication skills Excellent probing, problem-solving and decision making skills. Logical and efficient, with keen attention to detail. Strong customer service orientation. Effective Troubleshooting skills. Learning agility Aptitude to venture in to unknown territories. Good researching skills To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Bangalore Search : HR Helpdesk Bangalore (Job Code # 169)

Hi , We are hiring for The Leading ITES Company for HR Helpdesk Associate Role. Job Description: Minimum 1- 3 years of Previous experience in contact center (helpdesk1). Excellent Communication Skills. Excellent listener and empathetic communicator (oral & written) Experience in HR helpdesk would be an added advantage Overall Experience of HR Operations team of a client like responding to employee queries via phone, email and chat Experience in managing HR transactions with high accuracy, within timeliness & with confidentiality for at least 1-2 years Preferably have worked on Genesys and SuccessFactors Should have understanding of HR Employee data management & Payroll processes Skills: Excellent Communication Skills MS Office & Excel Skills Inbound and Outbound Call Handling skills Telephone and email etiquettes To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Bangalore Search : Job Code # 240