38 Hr Helpdesk Jobs

Role & responsibilities Job Description • Must have Degree in Engineering/IT/Management and 5 to 8 years experience. • Must have good oral & written communication skill in English and attitude. • Must have worked as a Functional Consultant in Oracle HCM Cloud (Fusion HCM) Implementation projects. • As an Oracle HCM Cloud (Fusion HCM) Functional Consultant must have Functional/Configuration experience in two or more modules from the list of modules mentioned below: Core HR, Absence, Payroll, Benefits, Compensation, Talent Management, ORC, Learning, OTL, HR Helpdesk. Note: In some cases, experience in only one module can be accepted e. g. Payroll, Benefits, Compensation, ORC, OTL. Experience i...

Role & responsibilities Job Description • Must have Degree in Engineering/IT/Management and 5 to 8 years experience. • Must have good oral & written communication skill in English and attitude. • Must have worked as a Functional Consultant in Oracle HCM Cloud (Fusion HCM) Implementation projects. • As an Oracle HCM Cloud (Fusion HCM) Functional Consultant must have Functional/Configuration experience in two or more modules from the list of modules mentioned below: Core HR, Absence, Payroll, Benefits, Compensation, Talent Management, ORC, Learning, OTL, HR Helpdesk. Note: In some cases, experience in only one module can be accepted e. g. Payroll, Benefits, Compensation, ORC, OTL. Experience i...

Role & responsibilities Job Description • Must have Degree in Engineering/IT/Management and 5 to 8 years experience. • Must have good oral & written communication skill in English and attitude. • Must have worked as a Functional Consultant in Oracle HCM Cloud (Fusion HCM) Implementation projects. • As an Oracle HCM Cloud (Fusion HCM) Functional Consultant must have Functional/Configuration experience in two or more modules from the list of modules mentioned below: Core HR, Absence, Payroll, Benefits, Compensation, Talent Management, ORC, Learning, OTL, HR Helpdesk. Note: In some cases, experience in only one module can be accepted e. g. Payroll, Benefits, Compensation, ORC, OTL. Experience i...

Role Overview: As the Operations Lead based in Prantij, Gujarat, India, you will be responsible for overseeing and managing HR operational activities within the organization. Your role will involve handling end-to-end HR processes, enhancing operational efficiency, improving employee experience, and ensuring compliance with legal and regulatory requirements. You will also play a key role in re-engineering HR processes to build efficiency, accuracy, appropriate controls, and deliver a superior, personalized employee experience. Key Responsibilities: - Manage and oversee HR operational activities, including employee lifecycle management, compliance, benefits administration, and system manageme...

Hi , We are hiring for The Leading ITES Company for HR Helpdesk Associate Role. Overview HR Helpdesk Associate serves as the first point of contact for employees seeking assistance with HR-related queries and issues. This role involves handling inbound and outbound calls, responding to emails, and providing accurate information on policies, procedures, payroll, benefits, and employee data. The associate is responsible for resolving queries efficiently or escalating them to the appropriate department when necessary, ensuring timely and professional communication. They are expected to maintain confidentiality, follow documented processes, and update records accurately. Strong communication ski...

Role & responsibilities Your Role and Responsibilities: As a Process Analyst HR Contact Center, you are responsible for receiving calls, emails, or chats and resolving HR-related queries from employees. You should be flexible to work in shifts. Your primary responsibilities include: Educate and document enquirers on processes whenever necessary. Provide quality customer service in every interaction. Identify, investigate, analyse, and resolve issues identified within the process. Monitor and process tickets in the ticketing system. Provide floor support for escalation and query resolution. Required Experience: Graduate with 2-4 years of experience in the HR Contact Center at an International...

As a candidate for this job opportunity, you will be required to have in-depth knowledge of Oracle Fusion Cloud EAM. Your hands-on experience should include working with work orders, preventive maintenance, asset tracking, work request, asset BOM, HR helpdesk, project integrations, OTBI & BIP reporting. It would be beneficial if you are familiar with service logistics, customer assets, IB assets, field service, and have exposure to GenAI features within Oracle. **Key Responsibilities:** - In-depth knowledge of Oracle Fusion Cloud EAM - Hands-on experience with work orders, preventive maintenance, asset tracking, work request, asset BOM, HR helpdesk - Proficiency in project integrations, OTBI...

As an Associate Director, People Operations at our company, your role will involve leading the global people operations function to ensure smooth, accurate, and timely HR operations. You will manage a high-performing India-based team, overseeing various aspects such as the employee lifecycle, HR helpdesk, compliance activities, and program operations for company-wide initiatives like performance management and our AI HR service platform. **Key Responsibilities:** - Lead daily HR operations to ensure consistent and timely delivery across the employee lifecycle. - Manage the HR helpdesk (Jira) by driving SLA adherence and focusing on self-service where possible. - Oversee AI HR service platfor...

As a HR Advisor at Sinch, you will play a crucial role in ensuring the accuracy, compliance, and smooth operations of HR systems. Your responsibilities will include updating employee records, maintaining HRIS data integrity, supporting audits, and collaborating with IT to resolve system issues or tickets. By keeping HR systems optimized, you will ensure that data is reliable for reporting and decision-making. Key Responsibilities: - Employee Query & Helpdesk Handling: - Serve as the initial point of contact for employee queries related to HR policies, processes, systems, benefits, leave, and general HR operations. - Manage and resolve queries via helpdesk/ticketing systems, ensuring a great ...

Job description We have a vacancy with below details, Role : Employee helpdesk Experience -1-5 Notice Period : Immediate Joiners to 60 days Interview Mode : virtual Work Mode :WF0 shift time : rotational shift Role & responsibilities Manage HR employee lifecycle related queries and concerns. Handle queries pertaining to, working hours, support questions related to immigration requirements, personal/ job data change, learning administration, offboarding etc. Review, respond and resolve employee requests/ tickets raised by employees. Ensure timely resolution via email/chat/ calls. Intervene and promptly address any employee concerns and share resolutions. Help resolve major employee grievances...

Role & responsibilities Job Description • Must have Degree in Engineering/IT/Management and 5 to 8 years experience. • Must have good oral & written communication skill in English and attitude. • Must have worked as a Functional Consultant in Oracle HCM Cloud (Fusion HCM) Implementation projects. • As an Oracle HCM Cloud (Fusion HCM) Functional Consultant must have Functional/Configuration experience in two or more modules from the list of modules mentioned below: Core HR, Absence, Payroll, Benefits, Compensation, Talent Management, ORC, Learning, OTL, HR Helpdesk. Note: In some cases, experience in only one module can be accepted e. g. Payroll, Benefits, Compensation, ORC, OTL. Experience i...

Role & responsibilities Job Description • Must have Degree in Engineering/IT/Management and 5 to 8 years experience. • Must have good oral & written communication skill in English and attitude. • Must have worked as a Functional Consultant in Oracle HCM Cloud (Fusion HCM) Implementation projects. • As an Oracle HCM Cloud (Fusion HCM) Functional Consultant must have Functional/Configuration experience in two or more modules from the list of modules mentioned below: Core HR, Absence, Payroll, Benefits, Compensation, Talent Management, ORC, Learning, OTL, HR Helpdesk. Note: In some cases, experience in only one module can be accepted e. g. Payroll, Benefits, Compensation, ORC, OTL. Experience i...

Role & responsibilities Job Description • Must have Degree in Engineering/IT/Management and 5 to 8 years experience. • Must have good oral & written communication skill in English and attitude. • Must have worked as a Functional Consultant in Oracle HCM Cloud (Fusion HCM) Implementation projects. • As an Oracle HCM Cloud (Fusion HCM) Functional Consultant must have Functional/Configuration experience in two or more modules from the list of modules mentioned below: Core HR, Absence, Payroll, Benefits, Compensation, Talent Management, ORC, Learning, OTL, HR Helpdesk. Note: In some cases, experience in only one module can be accepted e. g. Payroll, Benefits, Compensation, ORC, OTL. Experience i...

Requirements: In-depth knowledge of Oracle Fusion Cloud EAM. Hands-on with: Work Orders, Preventive Maintenance, Asset Tracking Work Request, Asset BOM, HR Helpdesk Project integrations, OTBI & BIP reporting Familiarity with Service Logistics, Customer Assets, IB Assets, Field Service Exposure to GenAI features within Oracle

1. Administrative responsibilities: 1.1. Conducting Employee Satisfaction & Feedback Surveys and report needful information to address immediate concerns and grievances 1.2. Setting up a HR helpdesk 1.3. Provide necessary support to the admin division related to HR functions. 1.4. A curious and growth-oriented mindset to think innovatively and rationally about challenges/ issues and recommend creative, tactical and practical solutions. 2. Human Resource Planning 2.1. Coordinating the day-to-day HR Operations and Internal Communications. 2.2. Working knowledge in HR Analytics, Metrics and data collection 3. Recruitment and selection 3.1. Working closely with BU Heads & Hiring Managers, creati...

Define and drive the vision, strategy, and roadmap for the HRO practice. Build innovative service offerings in HR outsourcing, covering hire-to-retire processes - recruitment support, payroll, benefits administration, HR helpdesk, employee lifecycle management, compliance etc. Lead digital and automation initiatives within HR operations to improve efficiency and client value. Develop GTM strategies in partnership with sales and account management teams. Own P&L responsibility for the HRO practice, ensuring revenue growth and profitability. Build and maintain strong CXO-level client relationships, acting as a trusted advisor for HR transformation. Oversee delivery operations across global loc...

Roles and Responsibilities: Manage HRO (Human Resource Operations) team to ensure efficient query handling, ticketing, and case management. Provide expert-level support to clients on various HR processes such as recruitment, employee data management, benefits administration, etc. Develop and implement effective strategies for improving customer satisfaction through timely resolution of queries and issues. Collaborate with other departments to resolve complex HR-related matters that require coordination across multiple teams. Job Requirements : 10-15 years of experience in BPO/Call Centre environment with a focus on HR Support Services. Excellent understanding of various processes of core HR ...

Roles and Responsibilities : Manage HRO (Human Resource Operations) team to ensure efficient query handling, ticketing, and case management. Provide expert-level support to clients on various HR processes such as recruitment, employee data management, benefits administration, etc. Develop and implement effective strategies for improving customer satisfaction through timely resolution of queries and issues. Collaborate with other departments to resolve complex HR-related matters that require coordination across multiple teams. Job Requirements : 10-15 years of experience in BPO/Call Centre environment with a focus on HR Support Services. Excellent understanding of various processes of core HR...

You should have specialization in the German language to effectively manage client engagement. You will work with designated stakeholders to gather and finalize commitments to meet contractual thresholds. It is essential to respond to clients" queries and escalations accurately through various communication channels such as phone, live chat, email, and case management system. Additionally, you will be responsible for processing, maintaining, and administering HR transactions while providing support in areas such as talent development, mobility, workforce administration, talent acquisition, case management, HR helpdesk, and remuneration. Your primary responsibilities will include providing cl...

International voice process experience - Mandatory NO domestic voice process experience US voice process experience - Preferred Experience in International HR Helpdesk - Preferred Experience in international chat process - Mandatory

You will be responsible for responding to clients" queries accurately through various channels such as phone, live chat, email, and case management system. Additionally, you will process, maintain, and administer HR transactions while providing support across various areas including Talent Development, Mobility, Workforce Administration, Talent Acquisition, Case Management, HR Helpdesk, and Remuneration. Your role will involve processing movements such as transfers, relocations, international mobility, and organizational structure changes, as well as managing leave and absence requests. It will also be crucial for you to provide clarification on HR policies and procedures to ensure understan...

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services a...

Who you are: You possess excellent business & application knowledge in the Oracle HCM domain, (e g , Core HCM, OTL, ORC, OLC, Benefits and Compensation, Performance Management, HR Helpdesk, etc ) You have proven experience in BAU support and continuous improvement lifecycle What Youll Own: Configuration/development of solutions developed as per business requirements Analyse and resolve production issues as per SLA Working directly with HCM product owner to plan & prioritize backlog Working with HCM module leads and cross-functional leads to understand the requirements and deliver Ensuring efficiency in daily standups / refinements / retrospectives Maintain configuration workbooks and documen...

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services a...

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services a...