8 Workforce Administration Jobs

You will be responsible for responding to clients" queries accurately through various channels such as phone, live chat, email, and case management system. Additionally, you will process, maintain, and administer HR transactions while providing support across various areas including Talent Development, Mobility, Workforce Administration, Talent Acquisition, Case Management, HR Helpdesk, and Remuneration. Your role will involve processing movements such as transfers, relocations, international mobility, and organizational structure changes, as well as managing leave and absence requests. It will also be crucial for you to provide clarification on HR policies and procedures to ensure understanding among stakeholders. You will be expected to manage your assigned part of the process in alignment with Capgemini methodology and/or agreed transition plan. Moreover, organizing knowledge sharing sessions within the team and across teams will be essential. In this position, you will update all necessary process documentation including process maps, procedures, and other documentation on the defined support tool within agreed timeframes. Collaboration with third parties, vendors, and multiple stakeholders will also be part of your responsibilities. Your primary skills should include reporting errors and issues to the Team Leader promptly and ensuring both quality and timeliness of work.,

You are a highly skilled Workforce Consultant with expertise in Oracle HCM Cloud and Workforce Administration. Your main responsibility will be to implement, manage, and optimize workforce solutions to enhance organizational efficiency and employee satisfaction. You will lead the implementation and configuration of Oracle HCM Cloud modules, ensuring seamless integration with existing systems. Additionally, you will identify and implement process improvements to enhance workforce management and operational efficiency. Your role will also involve providing training and support to HR teams and end-users on Oracle HCM Cloud functionalities and best practices. You will analyze workforce data to provide insights and recommendations for strategic decision-making and ensure compliance with relevant labor laws and regulations in all workforce management activities. Furthermore, you will be responsible for managing workforce-related projects, including timelines, budgets, and stakeholder communication. Location: Pune/Mumbai/Hyderabad/Bangalore/Chennai/Noida Educational Background: BE/Btech,

Skill required: Employee Services - Customer Care Qualifications: Any Graduation What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managemen tActivities, services, and interactions to address the needs, inquiries, and concerns of its customers. It involves establishing and maintaining positive relationships, offering assistance, and ensuring customer satisfaction by addressing issues promptly and effectively. Customer care encompasses various channels, such as customer support hotlines, email support, live chat, and in person interactions, with the aim of delivering a high level of service and fostering loyalty. What are we looking for Participate in the establishment and development of the operation, leveraging previous (HR outsourcing) experience in order to provide a differentiated service to the clientEnsure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.)Initiate, design and implement business process excellence improvementsDemonstrate, and seeks to deepen, an awareness of business / industry issues and drivers Make decisions to improve the operation of the assigned service line and contributes to the advancement of the clients and Accenture s business.Provide solutions to complex business problems within the service line.Establish and maintain key relationships with the client, team leads and client management.Can act as a subject matter expert Understand and adhere to Data Protection Criteria.Demonstrates excellent client care skills.Recognized as having expert knowledge and vision for the assigned service line (Workforce Administration). Produces solutions to complex business problems.Develops new concepts and opportunities within their Service Line.Contributes to policy and direction setting.Complies with all Client and Accenture Data Security and Quality requirements. Role Accountability:Is accountable for the results of the Service Line activities to both Accenture and Clients.Accountable for ongoing management of effective client service relationship within the service line. Develops new approaches and processes.Interfaces with other team leads, management and client staff and ensures good working relationships.Ensures the service line operations are efficient and effective and that SLA s are met.Ensure the first class delivery of service to clients.Participate in and/or support during Client visits Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Cross support - Workforce Management (WFM) Qualifications: Any Graduation What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsCross support -Help desk role - ticket resolution/Chat supportAn institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Participate in the establishment and development of the operation, leveraging previous (HR outsourcing) experience in order to provide a differentiated service to the client Ensure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.)Initiate, design and implement business process excellence improvements Demonstrate, and seeks to deepen, an awareness of business / industry issues and drivers Make decisions to improve the operation of the assigned service line and contributes to the advancement of the clients and Accenture s business.Provide solutions to complex business problems within the service line.Establish and maintain key relationships with the client, team leads and client management.Can act as a subject matter expert Understand and adhere to Data Protection Criteria Demonstrates excellent client care skills. Recognized as having expert knowledge and vision for the assigned service line (Workforce Administration). Produces solutions to complex business problems.Develops new concepts and opportunities within their Service Line.Contributes to policy and direction setting.Complies with all Client and Accenture Data Security and Quality requirements. Role Accountability:Is accountable for the results of the Service Line activities to both Accenture and Clients.Accountable for ongoing management of effective client service relationship within the service line. Develops new approaches and processes.Interfaces with other team leads, management and client staff and ensures good working relationships. Ensures the service line operations are efficient and effective and that SLA s are met.Ensure the first class delivery of service to clients. Participate in and/or support during Client visits Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Role Description: Amgen is seeking a Senior Associate of Human Resources Workforce Administration who will work on our HR Technology group. The Senior Associate of Human Resources Workforce Administration will work out of Amgens Capability Center in Hyderabad, India. The successful incumbent will have experience within the many aspects of human resources administration to provide customer service support to staff members and managers as a member of our service delivery team. The Senior Associate will also monitor worker data in the Human Resources (HR) system, Workday, and liaise with other groups on processes and analyzing HR system functionality. Roles & Responsibilities: Receives and responds to inquiries and issues related to Amgens HR system, Workday, that have been escalated from HR Associates Provides excellent customer service as measured by Service Level Agreements (SLAs) Assigns and balances HR system security roles Provides analysis and documentation to support the quarterly SOX process for Workday Security role assignments and removals. Analyze HR system functionality, identify gaps, perform system testing, and support the configuration of HR system to meet business goals Handles and maintains the content in the teams knowledgebase program and suggests improvements for ongoing development Generates and creates Workday reports and performs audits on transactional work and other processes Performs transactional work in Workday using mass upload tool and correcting data discrepancies Fosters relationships and service levels through enthusiastic communications as well as timely and effective responses Contributes to knowledge sharing within the team, providing on-floor support and training the call center representatives on HR system processes while providing feedback on process and technology improvements Leads other projects/activities, as needed, and participate in other cross-functional process improvements Basic Qualifications and Experience: Strong working knowledge of Workday 4+ years experience in human resources and corporate service center Strong working knowledge of Workday including generating Workday reports, EIBs, Mass Operations Management Strong quantitative, analytical (technical and business), problem solving skills, and attention to detail Functional Skills: Must-Have Skills: 4+ years strong working knowledge of Workday including using tools such as EIBs, Mass Operation Management, data audits Experience in creating and using Workday reports 3+ years experience in human resources and corporate service center supporting Workday Soft Skills: Excellent analytical and troubleshooting skills Strong quantitative, analytical (technical and business), problem solving skills, and attention to detail Strong verbal, written communication and presentation skills Ability to work effectively with global, virtual teams Strong technical acumen, logic, judgement and decision-making Strong initiative and desire to learn and grow Ability to manage multiple priorities successfully Exemplary adherence to ethics, data privacy and compliance policies.

Amgen is seeking a Senior Associate of Human Resources Workforce Administration to join our HR Technology group at Amgen's Capability Center in Hyderabad, India. The successful candidate will bring experience in various aspects of human resources administration, providing essential customer service support to staff members and managers as a key member of our service delivery team. You will also be responsible for monitoring worker data in our Human Resources (HR) system, Workday, and collaborating with other groups on processes and analyzing HR system functionality. Roles & Responsibilities Respond to inquiries and issues related to Amgen's HR system, Workday, that have been escalated from HR Associates. Deliver excellent customer service, as measured by Service Level Agreements (SLAs). Assign and balance HR system security roles. Provide analysis and documentation to support the quarterly SOX process for Workday Security role assignments and removals. Analyze HR system functionality, identify gaps, perform system testing, and support the configuration of the HR system to meet business goals. Manage and maintain the content in the team's knowledgebase program and suggest improvements for ongoing development. Generate and create Workday reports and perform audits on transactional work and other processes. Perform transactional work in Workday using mass upload tools and correcting data discrepancies. Foster relationships and service levels through enthusiastic communication and timely, effective responses. Contribute to knowledge sharing within the team, providing on-floor support and training call center representatives on HR system processes while offering feedback on process and technology improvements. Lead other projects/activities, as needed, and participate in cross-functional process improvements. Basic Qualifications and Experience Strong working knowledge of Workday. 4+ years of experience in human resources and a corporate service center. Strong working knowledge of Workday, including generating Workday reports, EIBs, and Mass Operations Management. Strong quantitative, analytical (technical and business), problem-solving skills, and attention to detail. Functional Skills Must-Have Skills 4+ years of strong working knowledge of Workday, including using tools such as EIBs, Mass Operation Management, and data audits. Experience in creating and using Workday reports. 3+ years of experience in human resources and a corporate service center supporting Workday. Soft Skills Excellent analytical and troubleshooting skills. Strong quantitative, analytical (technical and business), problem-solving skills, and attention to detail. Strong verbal, written communication, and presentation skills. Ability to work effectively with global, virtual teams. Strong technical acumen, logic, judgment, and decision-making. Strong initiative and desire to learn and grow. Ability to manage multiple priorities successfully. Exemplary adherence to ethics, data privacy, and compliance policies.

ABOUT THE ROLE Role Description: Amgen is seeking a Senior Associate of Human Resources Workforce Administration who will work on our HR Technology group. The Senior Associate of Human Resources Workforce Administration will work out of Amgens Capability Center in Hyderabad, India. The successful incumbent will have experience within the many aspects of human resources administration to provide customer service support to staff members and managers as a member of our service delivery team. The Senior Associate will also monitor worker data in the Human Resources (HR) system, Workday, and liaise with other groups on processes and analyzing HR system functionality. Roles & Responsibilities: Receives and responds to inquiries and issues related to Amgens HR system, Workday, that have been escalated from HR Associates Provides excellent customer service as measured by Service Level Agreements (SLAs) Assigns and balances HR system security roles Provides analysis and documentation to support the quarterly SOX process for Workday Security role assignments and removals. Analyze HR system functionality, identify gaps, perform system testing, and support the configuration of HR system to meet business goals Handles and maintains the content in the teams knowledgebase program and suggests improvements for ongoing development Generates and creates Workday reports and performs audits on transactional work and other processes Performs transactional work in Workday using mass upload tool and correcting data discrepancies Fosters relationships and service levels through enthusiastic communications as well as timely and effective responses Contributes to knowledge sharing within the team, providing on-floor support and training the call center representatives on HR system processes while providing feedback on process and technology improvements Leads other projects/activities, as needed, and participate in other cross-functional process improvements Basic Qualifications and Experience: Strong working knowledge of Workday 4+ years experience in human resources and corporate service center Strong working knowledge of Workday including generating Workday reports, EIBs, Mass Operations Management Strong quantitative, analytical (technical and business), problem solving skills, and attention to detail Functional Skills: Must-Have Skills: 4+ years strong working knowledge of Workday including using tools such as EIBs, Mass Operation Management, data audits Experience in creating and using Workday reports 3+ years experience in human resources and corporate service center supporting Workday Soft Skills: Excellent analytical and troubleshooting skills Strong quantitative, analytical (technical and business), problem solving skills, and attention to detail Strong verbal, written communication and presentation skills Ability to work effectively with global, virtual teams Strong technical acumen, logic, judgement and decision-making Strong initiative and desire to learn and grow Ability to manage multiple priorities successfully Exemplary adherence to ethics, data privacy and compliance policies

Timing: 9:00 AM to 6:00 PM IST Qualification: Bachelors Knowledge of HR Workforce Administration process. Employee eligibility requirements, understanding of HR process and tools. Knowledge of Personal Employee Data Services, Policies and Tools Required Candidate profile Knowledge of Time & Attendance Leave Administration, Data management tools, and Pay practices.