Team lead - US Voice process - Bangalore

5 - 10 years

5 - 7 Lacs

Posted:2 weeks ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities :

  • Lead a team of voice process agents to achieve service level agreements (SLAs) and key performance indicators (KPIs).
  • Manage escalations, shrinkage, and attrition rates to maintain high levels of customer satisfaction.
  • Develop and implement strategies to reduce CSAT scores through effective people management skills.
  • Monitor metrics such as AHT, TAT, SLA compliance, and KPIs to identify areas for improvement.

Job Requirements :

  • 5-10 years of experience in US Voice Process or similar industry.
  • Strong stakeholder management skills with ability to handle multiple priorities simultaneously.
  • Excellent team handling and people management skills with focus on performance management.

Interested candidate can share updated resume to brindha@gojobs.biz

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Golden Opportunities logo
Golden Opportunities

Career Services

Opportunities City

RecommendedJobs for You