Work from Office
Full Time
Being a Team Leader, you will manage the day-to-day planning and operations of your
team. This includes making sure that each of your Teammates delivers on their Service
Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team
Leader, you are in charge of managing the team and making sure everyone adheres to
their schedules. You must be organized and be able to handle responsibility. A critical
part of the role is to be able to train and help in the development of your team, by
conducting team huddles, coaching sessions, and recognizing weaknesses - so you
can offer solutions to help them improve and grow. Through that, your team will be able
to deliver a superior customer experience - which is the main thrust of your department.
You must be adept at creating reports of your teams performance and documenting
feedback from your client. You must be able to effectively manage issues that might
arise (including HR related ones); not to mention, being creative in terms of thinking of
solutions; and acting as the liaison between management and your team.
So, do you have what it takes to be a Team Leader?
Requirements:
So, what are we looking for?
We need someone who has the skills to call themselves a Leader. Someone with
college or vocational school graduation as a qualification and has at least one (1) year
of relevant Team Leader experience managing at least 10+ teammates while working in
a customer support role within an outsourcing or similar company. We need someone
with excellent verbal and written communication skills along with above-average
technical know-how.
If you have previous experience working on the phone, email and live chat customer
support roles, then that’s a plus in your favor. If you’re familiar with E-Commerce,
Customer service, or any other tools; flexible and willing to work different shifts - then
we definitely want to talk to you.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy
your career with us!
Can share resume at 8054935126
Taskus
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