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Hexaware Technologies
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Team Lead - Operations (Telesales)

Team Lead - Operations (Telesales)

Hexaware Technologies

5 - 10 years

5 - 7 Lacs

Navi Mumbai

Posted:1 week ago| Platform:

Apply

Skills Required

Outbound Sales Telesales Retention Telecom Upselling Retention Strategies Broadband Telecom Sales

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role:

Looking for a Team Lead (Telesales) in a BPO environment with extensive experience in leading telesales teams, driving revenue growth, and optimizing sales processes. The Individual will be responsible for overseeing all telesales operations, implementing strategies to meet and exceed sales targets, and ensuring the efficient functioning of the department.

Responsibilities:

Motivating the team to achieve / exceed goals
Develop and execute telesales strategies and campaigns to drive revenue growth, improve conversion rates, and enhance customer retention
Manage forecasting, planning, training (collaborative approach)
Ensure compliance (Risk / Fraud Management)
Revenue / Financial Management (PnL)
Client relationship management

Preferred candidate profile

Minimum 5 years of relevant work experience in BPO operations
Proven track record of leading successful telesales teams and achieving sales targets.
Strong analytical skills, with the ability to leverage data to drive performance.
Excellent communication, negotiation, and interpersonal skills.
Strong leadership and people management skills.
Complete understanding of dialer strategy

Perks and benefits

GLIP & Mediclaim

Please share your resume on - 9082299130/matildad@hexaware.com

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Hexaware Technologies

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Team Lead - Operations (Telesales)