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Vaishnavi Management
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Team Lead - Debt Collection

Team Lead - Debt Collection

Vaishnavi Management

3 - 5 years

|

2 - 4 Lacs

thane ahmedabad

Posted:1 day ago| Platform:

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Skills Required

outbound calls collections team lead debt collection recovery management overdue accounts team management crm tools dispute resolution recovery strategy performance monitoring collection targets payment negotiation customer follow-up credit control skip tracing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Team Lead Debt Collection

Key Responsibilities:

Lead, mentor, and motivate a team of debt collectors to achieve monthly collection targets.
Monitor outbound calls and follow-ups to ensure timely recovery of overdue accounts.
Handle escalated customer cases and support team members in resolving disputes effectively.
Review and maintain detailed records of collection activities, payment plans, and customer interactions.
Analyze collection reports and KPIs to identify trends, gaps, and areas for process improvement.
Ensure adherence to company policies, data privacy standards, and legal compliance in all collection activities.
Conduct regular training and performance reviews for the team to enhance productivity and compliance.
Collaborate with management to develop and implement strategies for improving collection efficiency.
Prepare and present daily, weekly, and monthly reports on collection performance and recovery status.

Key Skills & Competencies:

Strong leadership and team management skills
Excellent communication and negotiation abilities
Proficiency in MS Office and CRM/Collection software
Analytical and problem-solving mindset
High attention to detail and accuracy
Knowledge of collection processes, compliance norms, and regulatory guidelines
Ability to handle pressure and maintain professionalism in challenging situations

Qualifications & Experience

Bachelors degree in Finance, Business Administration, or a related field.
3 -5 years of experience in debt collection, with at least 12 years in a supervisory or team lead role.
Experience in BPO/Financial Services/Collections domain preferred.

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Vaishnavi Management

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