Make Outbound calls to Customers with Overdue account. Update detailed records of all customer interactions and payment status. Follow-up on cases and ensure timely collections. compliance with company policies and legal regulations.
We are seeking a proactive and results-driven Team Lead Debt Collection to oversee the daily operations of our collections team. The role involves supervising debt collectors, ensuring achievement of collection targets, monitoring team performance, and maintaining compliance with company policies and regulatory guidelines. The ideal candidate will have strong leadership, communication, and negotiation skills, with proven experience in managing recovery processes. Key Responsibilities: Lead, mentor, and motivate a team of debt collectors to achieve monthly collection targets. Monitor outbound calls and follow-ups to ensure timely recovery of overdue accounts. Handle escalated customer cases and support team members in resolving disputes effectively. Review and maintain detailed records of collection activities, payment plans, and customer interactions. Analyze collection reports and KPIs to identify trends, gaps, and areas for process improvement. Ensure adherence to company policies, data privacy standards, and legal compliance in all collection activities. Conduct regular training and performance reviews for the team to enhance productivity and compliance. Collaborate with management to develop and implement strategies for improving collection efficiency. Prepare and present daily, weekly, and monthly reports on collection performance and recovery status. Key Skills & Competencies: Strong leadership and team management skills Excellent communication and negotiation abilities Proficiency in MS Office and CRM/Collection software Analytical and problem-solving mindset High attention to detail and accuracy Knowledge of collection processes, compliance norms, and regulatory guidelines Ability to handle pressure and maintain professionalism in challenging situations Qualifications & Experience Bachelors degree in Finance, Business Administration, or a related field. 3 -5 years of experience in debt collection, with at least 12 years in a supervisory or team lead role. Experience in BPO/Financial Services/Collections domain preferred.
We are looking for a dedicated and persuasive Debt Collection Specialist to join our collections team. The role involves making outbound calls to customers with overdue accounts, negotiating payment plans, and ensuring timely recovery of outstanding dues in compliance with company policies and regulatory guidelines. Key Responsibilities Make outbound collection calls to customers with overdue payments. Negotiate and follow up with customers to ensure timely settlements. Maintain accurate and detailed records of customer interactions, payment status, and follow-up actions in the system. Monitor assigned accounts to identify and resolve payment delays effectively. Escalate complex cases or disputes to the senior collections team when necessary. Ensure all collection activities comply with company policies, data privacy laws, and legal regulations. Prepare and share daily or weekly collection reports with management. Key Skills: Strong communication and negotiation skills Customer handling and conflict resolution Attention to detail and data accuracy Basic knowledge of MS Office and CRM tools Understanding of collection processes and compliance guidelines
We are looking for a dedicated and persuasive Debt Collection Specialist to join our collections team. The role involves making outbound calls to customers with overdue accounts, negotiating payment plans, and ensuring timely recovery of outstanding dues in compliance with company policies and regulatory guidelines. Key Responsibilities Make outbound collection calls to customers with overdue payments. Negotiate and follow up with customers to ensure timely settlements. Maintain accurate and detailed records of customer interactions, payment status, and follow-up actions in the system. Monitor assigned accounts to identify and resolve payment delays effectively. Escalate complex cases or disputes to the senior collections team when necessary. Ensure all collection activities comply with company policies, data privacy laws, and legal regulations. Prepare and share daily or weekly collection reports with management. Key Skills: Strong communication and negotiation skills Customer handling and conflict resolution Attention to detail and data accuracy Basic knowledge of MS Office and CRM tools Understanding of collection processes and compliance guidelines
We are seeking a proactive and results-driven Team Lead Debt Collection to oversee the daily operations of our collections team. The role involves supervising debt collectors, ensuring achievement of collection targets, monitoring team performance, and maintaining compliance with company policies and regulatory guidelines. The ideal candidate will have strong leadership, communication, and negotiation skills, with proven experience in managing recovery processes. Key Responsibilities: Lead, mentor, and motivate a team of debt collectors to achieve monthly collection targets. Monitor outbound calls and follow-ups to ensure timely recovery of overdue accounts. Handle escalated customer cases and support team members in resolving disputes effectively. Review and maintain detailed records of collection activities, payment plans, and customer interactions. Analyze collection reports and KPIs to identify trends, gaps, and areas for process improvement. Ensure adherence to company policies, data privacy standards, and legal compliance in all collection activities. Conduct regular training and performance reviews for the team to enhance productivity and compliance. Collaborate with management to develop and implement strategies for improving collection efficiency. Prepare and present daily, weekly, and monthly reports on collection performance and recovery status. Key Skills & Competencies: Strong leadership and team management skills Excellent communication and negotiation abilities Proficiency in MS Office and CRM/Collection software Analytical and problem-solving mindset High attention to detail and accuracy Knowledge of collection processes, compliance norms, and regulatory guidelines Ability to handle pressure and maintain professionalism in challenging situations Qualifications & Experience Bachelors degree in Finance, Business Administration, or a related field. 3 -5 years of experience in debt collection, with at least 12 years in a supervisory or team lead role. Experience in BPO/Financial Services/Collections domain preferred.