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Team Lead

Team Lead

Cyfuture

3 - 8 years

2 - 3 Lacs

Noida Greater Noida Delhi / NCR

Posted:3 weeks ago| Platform:

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Skills Required

Team Management Attrition Control BPO KPI Rostering SLA Shrinkage Shrinkage Control Aht Attrition Attrition Management KRA SLA Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Opening: Team Leader BPO Industry | Cyfuture Location: Noida Company: Cyfuture India Pvt. Ltd. Contact HR: Rahul 8420011376 Position: Team Leader Industry: BPO / Call Center / Customer Service Experience: 2 to 5 Years Education: Graduate (Any Stream) Salary: 25,000 28,000 per month Job Responsibilities: Lead and motivate a team of customer service executives. Monitor team performance and ensure KPIs are met. Handle escalations and ensure customer satisfaction. Conduct regular training and coaching sessions. Prepare performance reports and feedback for improvement. Desired Candidate Profile: Proven experience in a BPO or call center leadership role. Strong communication and interpersonal skills. Ability to manage a team effectively under pressure. Good analytical and problem-solving abilities. Why Join Us? Reputed organization with growth opportunities. Supportive work environment. Opportunity to lead and make an impact. Apply Now! Call or WhatsApp HR Rahul at 8420011376 to schedule your interview.

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Cyfuture

cyfuture.com

Information Technology

Faridabad

1000+ Employees

77 Jobs

Key People

Phool Singh

Co-Founder & CEO
Shine Ansari

Vice President
Mukul Wadhwa

Chief Technology Officer

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