Job
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Job Title: Team Lead, Client Servicing
Experience: 8-10 years
Location: Gurugram
Position type: Full time
Timing: 1pm – 10pm (IST)
Role Description
The Team Lead, Client Servicing will be responsible for coordinating and optimizing content management workflow processes for JLL websites. The lead will also collaborate cross-functionally with teams such as Design, Digital, and Content to ensure efficient website operations and a seamless user experience.
This role is ideal for someone who thrives in managing complex workflows, improving processes, and ensuring the smooth operation of large-scale websites within a digital marketing framework.
Responsibilities
Oversee content updates and ensure timely delivery across websites using CMS (e.g., WordPress, Adobe Experience Manager, SharePoint).
Establish, document, and improve processes for content approval, and deployment to enhance efficiency.
Monitoring the volume and bandwidth of team members to ensure resources are effectively utilized.
Observing the trend and developing projecting models to anticipate future workload demands and plan accordingly.
Analyse existing website publishing processes to identify inefficiencies, redundancies and streamline workflows, and improve efficiency.
Develop and maintain detailed documentation for workflows, processes, and SOPs.
Act as the POC for website updates, resolving workflow and operational bottlenecks.
Sharing regular updates and reports on workflow performance, resource utilization, and project progress.
Manage stakeholder expectations, ensuring that deliverables meet timelines and quality standards.
Address operational issues as they arise and implement corrective actions to prevent reoccurrence.
Identify skill gaps within the team and arrange for necessary training or upskilling.
Prepare contingency plans to manage workflow disruptions effectively.
Setting up new reports and dashboards and leveraging these tools to support data-driven decision-making
Skills required
Applications/Tools: Adobe Workfront, JIRA or any project management tools experience
Understanding of and exposure to Content Management Systems (e.g., AEM, WordPress, SharePoint, or similar)
8-10 years of professional experience in in digital marketing operations, multi-website management
Excellent leadership, organizational, and communication skills.
Ability to prioritize tasks, solve problems efficiently, and manage multiple projects simultaneously
Employee specification
Educational qualification: Graduates/Post graduates from any field
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
