Team Lead, Client Servicing

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Role Description

The Team Lead, Client Servicing will be responsible for coordinating and optimizing content management workflow processes for JLL websites. The lead will also collaborate cross-functionally with teams such as Design, Digital, and Content to ensure efficient website operations and a seamless user experience.

This role is ideal for someone who thrives in managing complex workflows, improving processes, and ensuring the smooth operation of large-scale websites within a digital marketing framework.

Responsibilities

• Oversee content updates and ensure timely delivery across websites using CMS (e.g., WordPress,

  Adobe Experience Manager

  , SharePoint).
• Establish, document, and improve processes for content approval, and deployment to enhance efficiency.
• Monitoring the volume and bandwidth of team members to ensure resources are effectively utilized.
• Observing the trend and developing projecting models to anticipate future workload demands and plan accordingly.
• Analyse existing website publishing processes to identify inefficiencies, redundancies and streamline workflows, and improve efficiency.
• Develop and maintain detailed documentation for workflows, processes, and SOPs.
• Act as the POC for website updates, resolving workflow and operational bottlenecks.
• Sharing regular updates and reports on workflow performance, resource utilization, and project progress.
• Manage stakeholder expectations, ensuring that deliverables meet timelines and quality standards.
• Address operational issues as they arise and implement corrective actions to prevent reoccurrence.
• Identify skill gaps within the team and arrange for necessary training or upskilling.
• Prepare contingency plans to manage workflow disruptions effectively.
• Setting up new reports and dashboards and leveraging these tools to support data-driven decision-making

Skills required

• Applications/Tools: Adobe Workfront, JIRA or any project management tools experience
• Understanding of and exposure to Content Management Systems (e.g., AEM, WordPress, SharePoint, or similar)
• 8-10 years of professional experience in in digital marketing operations, multi-website management
• Excellent leadership, organizational, and communication skills.
• Ability to prioritize tasks, solve problems efficiently, and manage multiple projects simultaneously

Employee specification

• Educational qualification: Graduates/Post graduates from any field