Job
Description
As a Team Lead, Client Servicing at JLL based in Gurugram with 8-10 years of experience, your role involves coordinating and optimizing content management workflow processes for JLL websites. You will collaborate with teams like Design, Digital, and Content to ensure efficient website operations and a seamless user experience. **Key Responsibilities:** - Oversee content updates and ensure timely delivery across websites using CMS such as WordPress, Adobe Experience Manager, SharePoint. - Establish, document, and improve processes for content approval and deployment to enhance efficiency. - Monitor the volume and bandwidth of team members to ensure effective resource utilization. - Analyze existing website publishing processes to identify inefficiencies, redundancies, streamline workflows, and improve efficiency. - Develop and maintain detailed documentation for workflows, processes, and SOPs. - Act as the POC for website updates, resolving workflow and operational bottlenecks. - Share regular updates and reports on workflow performance, resource utilization, and project progress. - Manage stakeholder expectations, ensuring deliverables meet timelines and quality standards. - Address operational issues promptly and implement corrective actions to prevent reoccurrence. - Identify skill gaps within the team and arrange necessary training or upskilling. - Prepare contingency plans to manage workflow disruptions effectively. - Set up new reports and dashboards, leveraging these tools to support data-driven decision-making. **Qualifications Required:** - Experience with applications/tools like Adobe Workfront, JIRA, or any project management tools. - Understanding of and exposure to Content Management Systems (e.g., AEM, WordPress, SharePoint, or similar). - 8-10 years of professional experience in digital marketing operations and multi-website management. - Excellent leadership, organizational, and communication skills. - Ability to prioritize tasks, solve problems efficiently, and manage multiple projects simultaneously. You will be responsible for managing complex workflows, improving processes, and ensuring the smooth operation of large-scale websites within a digital marketing framework. Additionally, you will act as the point of contact for website updates, resolve workflow and operational bottlenecks, and share regular updates on workflow performance and project progress. As a Team Lead, Client Servicing, you will play a crucial role in optimizing content management workflow processes and ensuring a seamless user experience on JLL websites.,
