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JLL
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Team Lead, Client Servicing

Team Lead, Client Servicing

JLL

8 - 12 years

0 Lacs

haryana

Posted:1 week ago| Platform: Shine logo

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Skills Required

jira content management systems leadership communication skills problem solving adobe workfront digital marketing operations multiwebsite management organizational skills prioritization

Work Mode

On-site

Job Type

Full Time

Job Description

As a Team Lead, Client Servicing at the company, your role will involve coordinating and optimizing content management workflow processes for JLL websites. You will collaborate with teams such as Design, Digital, and Content to ensure efficient website operations and a seamless user experience. This position is ideal for someone who thrives in managing complex workflows and improving processes within a digital marketing framework. **Key Responsibilities:** - Oversee content updates and ensure timely delivery across websites using CMS (e.g., WordPress, Adobe Experience Manager, SharePoint). - Establish, document, and improve processes for content approval and deployment to enhance efficiency. - Monitor the volume and bandwidth of team members to ensure effective resource utilization. - Analyze existing website publishing processes to identify inefficiencies, redundancies, streamline workflows, and improve efficiency. - Develop and maintain detailed documentation for workflows, processes, and SOPs. - Act as the point of contact for website updates, resolving workflow and operational bottlenecks. - Share regular updates and reports on workflow performance, resource utilization, and project progress. - Manage stakeholder expectations, ensuring that deliverables meet timelines and quality standards. - Address operational issues as they arise and implement corrective actions to prevent recurrence. - Identify skill gaps within the team and arrange necessary training or upskilling. - Prepare contingency plans to manage workflow disruptions effectively. - Set up new reports and dashboards, leveraging these tools to support data-driven decision-making. **Qualifications Required:** - Experience with applications/tools such as Adobe Workfront, JIRA, or any project management tools. - Understanding of and exposure to Content Management Systems (e.g., AEM, WordPress, SharePoint, or similar). - 8-10 years of professional experience in digital marketing operations and multi-website management. - Excellent leadership, organizational, and communication skills. - Ability to prioritize tasks, solve problems efficiently, and manage multiple projects simultaneously. In addition to the job role and responsibilities, the educational qualification required for this position is graduates/postgraduates from any field.,

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JLL

Real Estate

Chicago Illinois

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Team Lead, Client Servicing