Job
Description
At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. Those in IT operations support at PwC will focus on providing technical assistance and troubleshooting to provide smooth functioning of IT systems and non-cloud based infrastructure. Your role will focus on providing L1 and possibly L2 support. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. We are looking for a hands-on Level 3 Application Support Engineer (Sr. Associate) to support cloud-based Tax applications running in Microsoft Azure. This role will be part of a global team responsible for investigating complex issues, supporting deployments, and working closely with developers, operations teams, and end users. The ideal candidate will have 3 years or more of experience in application support and a strong foundation in cloud technologies, CI/CD pipelines, and troubleshooting techniques. You will work in coordination with US-based counterparts and will play a critical role in providing timely support, participating in knowledge transfer sessions, and ensuring continuity across shifts. The position also includes participation in an on-call rotation to provide support during off-hours when needed. We emphasize work-life balance and have a globally distributed support model to minimize overnight load. Key Responsibilities Provide technical support for Azure-hosted Tax applications, ensuring reliability and performance. Investigate and troubleshoot issues, collaborating with operations teams, developers, and users. Use SQL to investigate and analyze application issues. Reproduce issues and document complete user story details to support timely escalation. Assist with CI/CD pipeline troubleshooting and deployments using Microsoft DevOps. Use scripting tools (e.g., Bash, PowerShell, Python) to automate and streamline support workflows. Work with monitoring tools such as DataDog and Azure Application Insights to detect and resolve issues. Participate in knowledge sharing and documentation of known issues and resolutions. Engage in handover calls and coordinate closely with US support team members. Communicate clearly with technical and non-technical stakeholders. Participate in an on-call rotation for off-hours support. Required Skills And Experience 3 years or more of experience in application support. Experience working with Microsoft Azure PaaS, including Web Apps (.NET, Angular) Azure Kubernetes Service, and Azure Functions. Strong SQL skills for issue analysis and troubleshooting. Familiarity with Kusto Query Language (KQL) for diagnostics. Experience with Microsoft DevOps and CI/CD pipelines. Scripting experience (e.g., Bash, PowerShell, Python). Understanding of ITIL processes (incident, problem, change management). Experience working with monitoring tools like DataDog and Azure Application Insights. Good verbal and written communication skills with the ability to work with diverse teams. Ability to manage competing priorities and deadlines. Show more Show less
