Job
Description
What You'll Do The Tax & Compliance Specialist – Notice Operations serves as a subject matter expert in tax notice resolution, managing escalations, driving process improvements, and leading AI and automation initiatives. You will support cross-functional collaboration with Product, Development, and Compliance teams, while mentoring peers and supporting training programs across regions. You will be reporting to the Manager - Compliance and will work from the Pune office What Your Responsibilities Will Be You will be a subject matter expert for tax notice research and resolution, dedicating ~50% of out-of-cycle time to complex case handling. You will manage notice escalations through Salesforce, lead customer calls, and oversee issue resolution efforts. You will lead POD operations including training, performance oversight, and CPO management. Oversee the audit notice resolution by new hires, provide feedback, and support training improvements. You will conduct root cause analysis independently and recommend preventive measures. Identify trends and propose product enhancements, AI/RPA process improvements. You will maintain process documentation and lead SOP development initiatives. Utilize AI tools like ChatGPT to streamline workflows and support enterprise AI adoption. Collaborate with RPA teams to develop and monitor automation solutions based on notice types. Serve as Incident Management Lead for SRR, ensuring timely communication of impacts and updates. Design internal training programs for both US and Pune teams. Ensure quality and SLA compliance in customer communications. Support filing cycles one week per month during the initial six months. Allocate 50% of time to notice handling and 50% to projects including automation, training, and process optimization. What You’ll Need To Be Successful Minimum 8–10 years of relevant professional experience in tax compliance role. Recognized as a leader within the Compliance team and across departments. Trusted by stakeholders for subject matter expertise and problem-solving ability. How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business . Our growth is real, and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. Show more Show less
