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Avalara Technologies logo

Tax & Compliance Specialist - Notices

8 - 10 years

2 - 12 Lacs

Delhi, Delhi, India

Posted:2 days ago| Platform: Foundit logo

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Skills Required

Tax Notice Resolution Salesforce Root Cause Analysis AI/RPA sop development

Work Mode

On-site

Job Type

Full Time

Job Description

What Your Responsibilities Will Be You will be a subject matter expert for tax notice research and resolution, dedicating 50% of out-of-cycle time to complex case handling. You will manage notice escalations through Salesforce, lead customer calls, and oversee issue resolution efforts. You will lead POD operations including training, performance oversight, and CPO management. Oversee the audit notice resolution by new hires, provide feedback, and support training improvements. You will conduct root cause analysis independently and recommend preventive measures. Identify trends and propose product enhancements, AI/RPA process improvements. You will maintain process documentation and lead SOP development initiatives. Utilize AI tools like ChatGPT to streamline workflows and support enterprise AI adoption. Collaborate with RPA teams to develop and monitor automation solutions based on notice types. Serve as Incident Management Lead for SRR, ensuring timely communication of impacts and updates. Design internal training programs for both US and Pune teams. Ensure quality and SLA compliance in customer communications. Support filing cycles one week per month during the initial six months. Allocate 50% of time to notice handling and 50% to projects including automation, training, and process optimization. What Youll Need to be Successful Minimum 8 10 years of relevant professional experience in tax compliance role. Recognized as a leader within the Compliance team and across departments. Trusted by stakeholders for subject matter expertise and problem-solving ability.

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Avalara Technologies
Avalara Technologies
www.avalara.com

Software Development

Durham NC

1001-5000 Employees

150 Jobs

    Key People

  • Scott McFarlane

    Co-founder & CEO

  • Bill Decker

    CFO

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