Tax & Compliance Specialist - Notices

Job Description

What Youll Do The Tax & Compliance Specialist Notice Operations serves as a subject matter expert in tax notice resolution, managing escalations, driving process improvements, and leading AI and automation initiatives. You will support cross-functional collaboration with Product, Development, and Compliance teams, while mentoring peers and supporting training programs across regions. You will be reporting to the Manager - Compliance and will work from the Pune office What Your Responsibilities Will Be You will be a subject matter expert for tax notice research and resolution, dedicating 50% of out-of-cycle time to complex case handling. You will manage notice escalations through Salesforce, lead customer calls, and oversee issue resolution efforts. You will lead POD operations including training, performance oversight, and CPO management. Oversee the audit notice resolution by new hires, provide feedback, and support training improvements. You will conduct root cause analysis independently and recommend preventive measures. Identify trends and propose product enhancements, AI/RPA process improvements. You will maintain process documentation and lead SOP development initiatives. Utilize AI tools like ChatGPT to streamline workflows and support enterprise AI adoption. Collaborate with RPA teams to develop and monitor automation solutions based on notice types. Serve as Incident Management Lead for SRR, ensuring timely communication of impacts and updates. Design internal training programs for both US and Pune teams. Ensure quality and SLA compliance in customer communications. Support filing cycles one week per month during the initial six months. Allocate 50% of time to notice handling and 50% to projects including automation, training, and process optimization. What Youll Need to be Successful Minimum 8 10 years of relevant professional experience in tax compliance role. Recognized as a leader within the Compliance team and across departments. Trusted by stakeholders for subject matter expertise and problem-solving ability.