5.0 - 10.0 years

5 - 7 Lacs

visakhapatnam

Work from Office

Greetings from WNS! We have an exciting opportunity for a skilled Assistant Manager - Operations to join our dynamic team at WNS . If you are experienced in Healthcare domain and are looking for a role that offers both challenges and growth, we want to hear from you! Job Title: Assistant Manager - Operations Company: WNS (Holdings) Limited Location: Visakhapatnam, India Employment Type: Full-time Job Description -Plan and manage workflow, SLAs, and productivity for ongoing and ad-hoc assignments -Monitor SOPs to ensure alignment with output quality -Conduct quality control reviews and ensure compliance with coding standards -Provide process insights and support continuous improvement -Deliver training sessions and resolve team queries -Perform ad-hoc research and analysis as needed -Support team performance, attendance, and development through structured management practices.

Posted Date not available

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After Sales Service Manager Peore

0.0 - 3.0 years

2 - 4 Lacs

gurugram

Work from Office

- Build & manage India-wide service network - Offer exceptional after sales service to customers - Onboard & handle service partners - Own ticket lifecycle till resolution - Maintain strong vendor relations - Achieve 90%+ NPS - Ensure <30hr TAT Required Candidate profile - 1+ yr in ops, customer-facing role - Strong customer-first mindset - Knows Telugu or Tamil (with English or Hindi) - Diploma/Any Graduate - Team player in fast-paced setups - Creative problem-solver

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Client Service Manager Kotak Life Insurance

2.0 - 7.0 years

1 - 3 Lacs

pune

Work from Office

Greetings from Kotak Life Insurance We are having opening for CSM Client Service Manager INTERESTED CANDIDATES CAN SHARE THEIR CV ON kli.deepa-sawant@kotak.com OR CAN CONTACT ON 9969675967 Education : BCOM/BE/BTECH/BSC/BMS Experience - min 2yrs Roles and Responsibilities: • • Building up strong relationship with the middle & senior management of FIG clients by meeting them personally and frequently. • Addressing & solving their queries in a proactive and productive manner by coordinating with KLI Operations, Claims, Underwriting, Mid office team and other departments at HO well within defined TATs. • Similar coordination with FIG sales/business team to ensure seamless and flawless client servicing and account management. • Maintaining and updating various business trackers and MIS from time to time. • Ensure all activities pertaining to audits are executed in timely manner. • Spearhead all IT initiatives of FIG with the clients. Required Skills: Must be Very good in Excel and Advance Excel Good Communication required

Posted Date not available

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Branch Service Incharge-Alleppey Exide

3.0 - 8.0 years

3 - 6 Lacs

alleppey

Work from Office

After sales service of warranty claims through Channel partners. Administer and perform all activities in line with the company procedures regarding service department. Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures. Maintain inventory of spare parts for service Centre. Leading training and motivating team ensuring optimum performance. Motivating & Keeping the team spirit high ensuring minimum attrition. Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures. Manage customer complaints and ensure the TAT targets at all the branch levels. Ensure the service SLAS and KPIs are met as per the business requirement. Warranty Analysis of the products and failure Mode Analysis for feedback to factory to factory and technical team for product improvements.

Posted Date not available

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