79 Tat Management Jobs - Page 3

Oversee service operations,manage service partners,and resolve escalations.Ensure timely installations,repairs, and customer satisfaction.Lead and train field teams, track service KPIs (TAT, FTFR, CSAT).Drive continuous improvement in service quality

Operations Manager /Manager Operations BPO /BPO Operations Manager 2 yrs exp as BPO Ops Manager (AM/DM cannot apply) SLA ,Attrition,Shrinkage, CSAT,AHT Immediate joiners Amit 8851792136/Neha 8287267407

Title:- Chief Manager Department:- Group Operations Location:- Goregaon East IT Park Key Responsibilities: Managing all high profile clients for their queries and complains Coordinating with internal teams for timely resolution of all queries. Analyzing all queries for their TATs and resolutions. Handling complains of Relationship Managers and clients as well received via e-mails and calls. Arranging Con calls meetings with internal /external stakeholders to discuss issues and to smooth internal process coordination. IRDAI / Escalation Management / MIS. PHPC preparation and submission to the management Ensures all employees receive the appropriate training and education Ensures Staffing, planning, and people management Attends performance reviews with Sr Management. Close coordination with Project teams and IT on system enhancement, product launches and process improvements. Budget preparation for the process Experience:- 8-13 Years, Team Handling Experience is must

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications. Perks and benefits: Mention available facilities and benefits the company is offering with this job.

Administer and perform all activities in line with the company procedures regarding service department. Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures. Maintain inventory of spare parts for service Centre. Developed new business and maintain long term relationship for future business prospects Leading training and motivating team ensuring optimum performance. Motivating & Keeping the team spirit high ensuring minimum attrition. Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures. Manage customer complaints and ensure the TAT targets at all the branch levels. Ensure the service SLAS and KPIs are met as per the business requirement. Warranty Analysis of the products and failure Mode Analysis for feedback to factory to factory and technical team for product improvements.

Position Summary This role exists to coordinate and manage end-to-end medical appointment logistics, ensure timely report updates, and handle customer and diagnostic center interactions. It aims to ensure a seamless experience for insurance and corporate customers while meeting internal process TAT and quality standards. Key Responsibilities Schedule medical appointments for insurance and corporate clients. Update medical status in the system (Show / No-Show). Share daily Show/No-Show updates with Head Office. Reschedule missed appointments based on advisor inputs. Follow up daily with diagnostic centers for medical reports. Perform quality checks on reports and upload them as per the checklist. Coordinate with diagnostic centers to resolve queries from the HO within defined TAT. Ensure monthly targets for report turnaround time (TAT) are consistently met. Escort High Net-Worth (HNI) clients for medical check-ups, if required. Collaborate with internal teams Call Centre, QC, Billing, and other branches. Handle grievances or customer/diagnostic center-related issues promptly and professionally. Skills & Qualifications Graduate/Postgraduate with 6 months to 1 year of experience (preferably in Insurance or TPA industry) Familiarity with life insurance processes Proficiency in MS Office (Word, Excel, Outlook) Strong coordination and follow-up skills Process and team orientation Personal Attributes & Competencies Flexible and adaptable Strong time and task management skills Results-oriented approach Excellent communication skills in English and Hindi

Location: Coimbatore, Chengalpattu Experience: New car/ used Car Key Responsibilities: Generate and convert leads for New car and used car loans at dealership level Conduct customer profiling , product pitching, and close auto loan sales Ensure accurate and timely loan documentation , file login, and disbursement process Coordinate with credit teams for loan approvals and eligibility clarifications Collect PDDs (Post Disbursement Documents) within defined TAT Visit customers' home/office for document collection as needed Build and maintain strong relationships with dealer sales teams Support in collections follow-ups for missed EMIs Track market intelligence about competitor loan products Ensure high customer satisfaction and resolution of queries Desired Candidate Profile: Education: Bachelor's Degree (any stream) Experience: 1 to 4 years in Auto Finance , NBFC , or Banking - Loan Sales Role Type: Field Sales / Frontline Sales / Finance Executive Key Skills: Auto Loan Sales, Loan Documentation, Field Sales, Credit Coordination, Dealer Relationship, Customer Handling, PDD Collection, TAT Management

Regional Operational Oversight: Manage and oversee the end-to-end operations of multiple locations, facility, and service centres within the EAST Zone. Ensure the smooth and efficient flow of operation, logistics, adhering to strict SLAs and TATs. Grievance Management, customer feedback season. Corporate client management. Monitor daily operational performance, identify deviations, and implement immediate corrective actions. Develop and implement regional operational plans that align with the company's overall strategic goals. Cross function coordination. Key Responsibilities: Corporate Client Management, Grievances Management & Vendor Management. Organic Customer Management with Business expansion from them. Customer Governance Meet. Implement process improvements, leveraging technology and best practices to enhance speed, accuracy, and cost-effectiveness. Foster a culture of accountability, safety, continuous improvement, and customer-centricity within the regional operations team. Collaborate effectively with cross-functional teams including Sales, Customer Service, Finance, and IT to ensure seamless operations and resolve inter-departmental issues. Manage relationships with third-party logistics (3PL) partners, vendors, and local authorities as required. Manage staffing, rostering, and resource allocation to ensure optimal coverage and productivity. Ensure strict adherence to standard operating procedures (SOPs), quality control measures, and safety protocols across all regional facilities. Blue colour workforce management. Set, monitor, and report on key performance indicators (KPIs) such as on-time delivery (OTD), service quality, logistic cost, operational efficiency, and customer satisfaction metrics. Lead, mentor, and motivate facility team across the EAST region Analyse operational data, prepare regular operational reports for senior management, highlighting achievements, challenges, and proposed solutions. Manage regional operational budgets, control expenses, and identify opportunities for cost savings without compromising service quality. Optimize resource utilization, including logistics, operation and facility Address customer escalations and complaints related to regional operations promptly and effectively. Ensure all regional operations comply with company policies, local laws, transportation regulations, and safety standards.

We're Hiring! | Manager Customer Service | NBFC Location: Bangalore CTC: 7–15 LPA Experience: 8–9 Years in Customer Service Qualification: Graduate Role Highlights: Handle escalated customer issues with a dedicated team Coordinate with departments for timely resolution Conduct workshops & train contact center teams Root cause analysis of complaints Ensure ticket closure within TAT & customer satisfaction MIS reporting for leadership Skills Required: Strong in Excel & Communication Deep knowledge of customer service process Experience in team coordination & escalations Share your CV at simran.goyal@in.experis.com #CustomerServiceJobs #ToyotaCareers #HiringNow #ManagerJobs #EscalationHandling #MISReporting #BangaloreJobs #CustomerSupport #JobOpening

Role & responsibilities Essential Duties and Responsibilities: Responsible for ensuring customer satisfaction (students and parents) & retention Ensure proper communication & relationship with all the students and parents for entire course duration. Monitoring and ensure proper collection of revenue and reduce branch expenses. Ensure compliance with laws & regulations as applicable. Handling any kind of Parent enquiry & Student enquiry or complaints Should co-ordinate with all departments at branch/region/Corporate office. Ensures general cleanliness, appearance and safety of the office premises. Skill Requirements: Ability to supervise staff and manage branch operations. Strong ability to plan and manage multiple projects. Ability to effectively manage conflict and competing priorities. Ability to work independently; problem-solve, analyze issues and create action plans. Decision making skills. Strong computer proficiency, including competency with MS Office. Enthusiastic, proactive, flexible and constructive approach. Ability to work and engage at all levels within the organization. HR Name - Kishor Tikone Email ID - Kishortikone@aesl.in Contact No - 8655827178

After sales service of warranty claims through Channel partners. Administer and perform all activities in line with the company procedures regarding service department. Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures. Maintain inventory of spare parts for service Centre. Leading training and motivating team ensuring optimum performance. Motivating & Keeping the team spirit high ensuring minimum attrition. Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures. Manage customer complaints and ensure the TAT targets at all the branch levels. Ensure the service SLAS and KPIs are met as per the business requirement. Warranty Analysis of the products and failure Mode Analysis for feedback to factory to factory and technical team for product improvements.

Role & responsibilities ole Overview We are seeking a dynamic and experienced Talent Acquisition Specialist to join our Hyderabad team. This role requires an experienced recruiter with a proven track record in EdTech and a passion for building high-performing teams. You will drive hiring excellence and manage a recruitment team to help us scale rapidly and efficiently. Key Responsibilities End-to-End Recruitment: Own the entire hiring process from sourcing to onboarding across multiple functions. Team Leadership: Lead, mentor, and manage a team of 3+ recruiters, ensuring goal alignment and consistent performance. Hiring Strategy: Devise data-driven hiring strategies to fulfill business demands effectively. Stakeholder Management: Collaborate with business leaders and hiring managers to define role requirements and provide market insights. Sourcing Excellence: Leverage portals, social media, referrals, and other sourcing strategies to build a strong talent pipeline. Process Optimization: Regularly review and enhance recruitment practices, ensuring a positive and efficient candidate experience. Reporting & Compliance: Maintain hiring dashboards and ensure all hiring practices adhere to compliance standards. Qualifications Education: Bachelors degree in Human Resources, Business Administration, or equivalent. Experience: 2 to 5 years of total experience, with at least 1.5 years in a team lead role (managing 3+ team members). Industry: Prior experience in EdTech or high-growth startups preferred. Skills: Excellent communication and interpersonal abilities. Strong organizational and time-management skills. Familiarity with Applicant Tracking Systems (ATS) and recruitment analytics. Proven experience handling bulk and lateral hiring with short TATs. What We Offer Competitive Salary: based on skills and experience. Learning & Growth: Be part of an award-winning startup disrupting tech education. Work Culture: Collaborative, fast-paced, and performance-driven. Career Path: Clear and merit-based advancement opportunities. Preferred candidate profile

Affordable housing loan gram panchayat and Gautham property knowledge must. • Visiting business premise, property of customer at the time of PD in HL/Lap • Ability to understand customer business and requirement from their perspective Required Candidate profile Male Graduate with 2 - 5 years’ experience underwriting and sanction of home loan/LAP Understanding credit worthiness of customers observation & findings of PD gram panchayat and Gautham property

After sales service of warranty claims through Channel partners. Administer and perform all activities in line with the company procedures regarding service department. Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures. Maintain inventory of spare parts for service Centre. Leading training and motivating team ensuring optimum performance. Motivating & Keeping the team spirit high ensuring minimum attrition. Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures. Manage customer complaints and ensure the TAT targets at all the branch levels. Ensure the service SLAS and KPIs are met as per the business requirement. Warranty Analysis of the products and failure Mode Analysis for feedback to factory to factory and technical team for product improvements.

Roles and Responsibilities Should have skills in Excel. Day to day MIS follow up. Prepare the report & handle the operation related query with TAT. Will take responsibility of handling front desk (Reception) . Query - Inbound Calls Resolve the issues and escalated issues by interacting with concerned in HO and informing to clients. Client Master Changes data updation (CMC).

Depot level inventory monitoring Comprehensive report for RP business GIT tracking report Daily factory stock report(semi-finished & finished) Stock out/Sales loss report Invoice to Dispatch TAT performance Dispatch to Delivery TAT performance Track factory-wise production & dispatch status of the critical SKUs are per coverage report Proficiency in data management tools like Excel Strong analytical skills. Good Communicating abilities.

Role & responsibilities Plans and organizes daily activities related to production and operations. Measures productivity by analysing performance data, financial data, and activity reports. Coordinates with other support departments such as human resources, finance, and to ensure successful production operations. Determines labour needs to meet production goals. Assists with budget preparation for operations unit. Coordinates with marketing and sales departments to determine pricing, timing, and number of sales promotions, and products to be sold. Assists with, or prepares and updates, organizations operations manual and policies. Performs other related duties as required. Required Skills/Abilities: Excellent managerial and supervisory skills. Extensive knowledge of operations and production management. Ability to interpret financial data as needed to set production goals. Excellent organizational skills and attention to detail. Excellent written and verbal communication skills. Proficient in Microsoft Office Suite or similar software.

Minimum Mandatory Skill Set Knowledge of Processing of claims, quality check and adherence to TAT, computer skills, excel. Candidate should be open to work in 24X7X365 shifts Brief Job Profile Claims adjudication, Fraud and leakage control, Client/provider feedback, Team training and retention, Investigation Desired Competencies/ Skill Set MS Excel and MIS skills, Candidate having work experience of claim processing, Investigation, computer skills. Preferred Industry Health Insurance, TPA, Hospitals, Healthcare

Minimum Mandatory Skill Set Knowledge of Processing of claims, quality check and adherence to TAT, computer skills, excel. Candidate should be open to work in 24X7X365 shifts Brief Job Profile Claims adjudication, Fraud and leakage control, Client/provider feedback, Team training and retention, Investigation Desired Competencies/ Skill Set MS Excel and MIS skills, Candidate having work experience of claim processing, Investigation, computer skills. Preferred Industry Health Insurance, TPA, Hospitals, Healthcare

Role & responsibilities 1. Operational & Technical Management: Manage and supervise valuation assignments across real estate, plant & machinery, and other asset classes. Ensure accuracy, quality, and compliance of valuation reports with applicable standards. Review and sign-off reports before client submission. Maintain TAT (Turnaround Time) and service-level agreements. 2. Team Leadership & Development: Lead, mentor, and manage a team of valuation professionals and support staff. Conduct regular training, knowledge-sharing sessions, and performance reviews. Allocate resources and assignments efficiently to ensure balanced workloads. 3. Business Development & Client Management: Build and maintain relationships with banks, NBFCs, legal firms, corporates, and developers. Drive branch revenue through new business acquisition and cross-selling. Handle client escalations and ensure high client satisfaction. 4. Complience & Risk Management: Ensure adherence to internal policies, regulatory guidelines (e.g., RBI, SEBI), and professional standards. Implement risk mitigation measures related to valuations and reporting. 5. Reporting & Coordination: Provide regular MIS and operational reports to the Accounts management. Coordinate with cross-functional departments. Location: This role is based in Tamil Nadu (Chennai/ Madurai). Salary: No bar for the right candidate Qualification & Education: 1. Bachelors/Masters Degree in Civil Engineering, Architecture, Valuation, or related field. 2. Minimum 5- 15 years of experience in the valuation industry with at least 5 years in a leadership/managerial role. 3. Strong understanding of valuation methodologies, property markets, and regulatory frameworks. 4. Demonstrated leadership and managerial skills with the ability to inspire and motivate a team. 5. Excellent analytical skills and attention to detail. Preferred candidate profile 1. Lead and manage the technical valuation operations within the designated zone. 2. Oversee the appraisal and assessment of retail properties and property mortgage. 3. Ensure compliance with regulatory standards and company policies. 4. Train and evaluate the proficiency levels of the team on a regular basis. 5. Maintain TAT targets for the technical evaluation process. 6. Collaborate with senior management to develop and implement strategic initiatives. 7. Conduct quality assurance reviews to maintain high standards of valuation accuracy. 8. Maintain an MIS related to the technical evaluation. 9. Handle complex valuation cases and provide recommendations as necessary. 10. Monitor handling of fraud cases on the technical front i.e. identification, handling, reporting and facilitating closure as per the action decided. 11. Stay updated with industry trends and changes in valuation methodologies. Perks and benefits As per industry norms Contact Person Interested candidates may reach out to Mr. Avinash Anand and send their CVs along with a cover letter to hr.formulaic@gmail.com

1 yr exp as BPO Ops Manager (AM/DM cannot apply) SLA ,Attrition,Shrinkage, CSAT,AHT Immediate joiners Call/Whatapp o@ SRI 8851792136/Neha 8287267407

Operations Manager International Telecom Sales -Customer support process 2 yrs exp as BPO Ops Manager (AM/DM cannot apply) SLA ,Attrition,Shrinkage, CSAT,AHT Immediate joiners Call/Whatapp cv to Amit 8851792136/Neha 8287267407 Required Candidate profile WFO Gurugram ONLY- APPLY IF CAN RELOCATE

Job Title: Senior Manager Underwriting Location: Mumbai Experience Required: 6 – 8 Years Function: Operations / Underwriting Qualification: Graduate (Postgraduate preferred) Role Summary We are seeking an experienced underwriting professional to lead and manage the distribution function within the underwriting department. The role demands strong expertise in risk assessment, turnaround time (TAT) adherence, sales support, complaint resolution, and cross-functional collaboration to ensure high-quality underwriting service delivery. Key Responsibilities Underwriting Leadership : Oversee end-to-end underwriting for new business and policy revival cases, ensuring accuracy, risk management, and timely decision-making. TAT & Quality Control : Monitor and enforce turnaround time and quality metrics for underwriting cases in alignment with service level agreements (SLAs). Productivity & KPIs : Drive performance for self and team against defined productivity and quality KPIs. Process Management : Contribute to process improvements, automation initiatives, and efficiency gains through system enhancements (e.g., Life Asia). Complaint & Query Resolution : Address and resolve complaints from internal stakeholders (e.g., sales teams) and external partners (e.g., banks, distribution partners) proactively. Sales Support : Manage underwriting query inboxes to support sales queries and ensure effective communication with distribution teams. System Implementation & Testing : Participate in UAT, BRS review, and other system enhancement activities related to underwriting platforms. Team Training & Development : Provide coaching, mentoring, and knowledge transfer to team members, enabling skill development and adherence to underwriting standards. Data Analysis & Reporting : Leverage data to identify trends, support decision-making, and drive operational efficiency. Collaboration : Coordinate with branch operations and sales teams to ensure seamless execution of underwriting and service processes. Preferred Skills & Competencies Strong leadership and team management experience. In-depth knowledge of life insurance underwriting processes and risk assessment. Familiarity with underwriting platforms, particularly Life Asia . Proficient in data management , reporting, and root cause analysis. Experience in sales collaboration , service delivery, and stakeholder management. Exposure to project management and automation initiatives . Excellent communication and interpersonal skills . Ability to handle complaints and queries with professionalism and responsiveness. Process-driven with attention to detail and quality.

Operations Manager /Manager Operations BPO /BPO Operations Manager for Ecommerce Process 2 yrs exp as BPO Ops Manager (AM/DM cannot apply) SLA ,Attrition,Shrinkage, CSAT,AHT WFO-Bangalore Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Required Candidate profile Hiring for Domestic BPO Must Know-English and Hindi 1 yr exp in ecommerce process

Role & responsibilities Monitoring and improving the process, managing the First-mile team, and assuring the property of safety conditions and efficiency. Leading and Supervising First Mile Team Day-to-day decision making upon strategies Design and implement an appropriate process to ensure the same-day settlement of delivered waybills by agencies. Manage the logistics of agencies of different provinces/areas (e.g. optimize the number as well as locations of distribution centers for each city) in a way that expansion of the operations becomes feasible. Streamline the methods of pickup/delivery of customer packages to assure that the service quality meets the demands Logistics management Understanding city level pickup operations and implement new processes around pickup to optimize overall FM cost. Return route optimizations and understanding of return movement and seller grievances handling. Lead sort centre activities across a shift and support coordination of staff plans and operating schedules. Develop a strong performing team fostering a culture of safety, customer obsession and engagement. Support developing and implementing process quality and continuous improvement initiatives. Encourage and strengthen our strong culture of health and safety best practices. Contribute to cross-functional projects as needed. Linehaul and Vehicle planning understanding is must. Responsible for the expansion of Last Mile Network through the Franchise/Partner model. Plan and execute growth and expansion of pincode serviceability of LAAP. Identification of potential Vendors as Last Mile Partner in LAAP. Documentation, Training & Onboarding of New Partners in Last Mile Managing and driving the performance of the Last Mile Partners Deliver training & coaching of Processes, products, operating models and SOPs to the Last Mile Partners Maintaining & publishing routine reporting on the partner's current performance. Publish recommendations and action plans based on data. Reporting the overall Network Health in the assigned territory. Work with Last Mile Partners to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency. Handling day to day operational escalations and being available to round the clock to manage the issues. Preferred candidate profile