Oversee service operations,manage service partners,and resolve escalations.Ensure timely installations,repairs, and customer satisfaction.Lead and train field teams, track service KPIs (TAT, FTFR, CSAT).Drive continuous improvement in service quality
Oversee service operations,manage service partners,and resolve escalations.Ensure timely installations,repairs, and customer satisfaction.Lead and train field teams, track service KPIs (TAT, FTFR, CSAT).Drive continuous improvement in service quality
KAM will be the primary contact for clients, ensuring smooth communication, service delivery, and issue resolution. This role bridges the client and field/service teams, ensuring satisfaction, SLA compliance, and long-term partnerships. Required Candidate profile 3–6 years of experience in Account Management, Client Servicing, or Operations, preferably in after-sales service or consumer electronics.