Assistant Manager Service (UPS industry)

As an Assistant Manager in the UPS industry based in Bangalore, you will be responsible for leading and coordinating various service-related activities to ensure optimal customer satisfaction and timely resolution of technical issues. With a qualification of BE/B.Tech in electronics and a minimum of 7 years of experience, you will play a crucial role in understanding customer needs and providing efficient field service. Your key responsibilities will include monitoring open service calls, overseeing repair timelines, and facilitating coordination between logistics and service teams to ensure prompt resolution of issues. You will also collaborate with partners to enhance customer satisfaction, update call closures in CRM, and achieve service call TAT targets. Effective communication and coordination with service teams, internal logistics teams, and vendor teams will be essential for managing service warranty, AMC, chargeable billing, and timely shipment of customer units. Conducting monthly progress evaluation meetings with partners and organizing technical training sessions for partner engineers will be integral to ensuring knowledge transfer and product expertise. Moreover, you will be required to coordinate with service teams and partners for the timely submission of invoices and processing. Collating and sharing various reports such as RMA/FA, spare indents, 8D reports, call center performance reports, and efficiency reports will be part of your routine tasks. Proficiency in SAP, CRM, or any equivalent ERP system, as well as MS Office, is a prerequisite for this role. Please note that your personal data will be processed exclusively for recruitment-related purposes in compliance with applicable data protection laws and regulations.,