299 Tam Jobs - Page 11

About VOIS India:VOIS Centre Intro In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more. About VOIS:VOIS Intro VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK. Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone. Job Description Deep E2E knowledge of Business Support System (BSS) Portfolio including Build area such as ordering and fulfillment key functions. Should able to do tracing and complex logs analysis for BSS applications. which provides a workflow and decision automation platform offering process orchestration capabilities to organizations. Ability to drive the Technical High level Design work on a project/ Program, working collaboratively with the Business, Operational, Product Managers, Portfolio Architects, E2E solution design Team, Developers and Testing teams to identify multiple solution options and determine the best possible BSS solution Lead on discussions with Architects to ensure the right architectural guidance is taken into consideration for the BSS design, ensuring that the design is compliant with Telco’s IT and Product strategy and best practices. Ability to learn new technologies/systems and assimilate new information quickly in a fast-paced and constantly changing environment Ability to influence business decisions, facilitate workshops and manage business and operational stakeholders Hands-on work experience in Microservices or python and work exp in Agile Design approach. Certifications like – TOGAF, TM Forum Framework like eTOM, TAM, SID, Open API and Integration Framework, AWS VOIS Equal Opportunity Employer Commitment India: VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics. As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do. By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills! Apply now, and we’ll be in touch!

What You Can Look Forward To: Energy Recovery is seeking a qualified candidate for an immediate job opening for the position of Technical Support Manager. This position reports to the Sr Director of Product and it is responsible for providing technical Sales support on all Energy Recovery products in the Indian and South-East Asian market, for assisting in developing product application expertise. What Will You Do? Provide technical Sales support for all Energy Recovery product inquiries including: product selection, performance projections, motor selection, value proposition determination, and miscellaneous technical support during proposal of OEM projects. Work in collaboration with the Sales team in pre-sale activities in the Indian and South-East Asian region including: traveling, meeting prospect customers, providing product training to customers and sales representative Assist in developing applications by researching and evaluating technical publication on desalination and wastewater treatment processes. Assist in the development and the maintenance of any ERI technical tools used by Sales and customers. Develop and validate calculation models with field performance data. Support the preparation of technical documents and marketing collaterals for the promotion of products or applications. Attend and conduct technical oral presentation at regional industry conferences and seminars. Support Field Service group by supervising plant commissioning and startup activities. All other duties as assigned What You Bring to the Table: 4+ years of application and/or process engineering experience in water/wastewater treatment BS, MS preferred, in Engineering Strong analytical skills Must be reliable, self-directed and capable of working independently, with the ability to work on numerous projects simultaneously and use sound judgment in prioritizing tasks to meet deadlines. Proactive, team-oriented person who can anticipate needs, take initiative with excellent follow-through and requires minimal direction or supervision. Hands-on experience cross-functioning & collaborating with other departments. Must be organized and detailed, as well as process-oriented with the ability to work under deadlines and time constraints Strong oral and written communication skills to present at industry conferences and to prospective customers Be able to travel 20%-30% of the time

Across Levels – Comms & Media – NetworksJoin our team in Strategy consulting to find endless opportunities and solve our clients' toughest challenges, as you work with exceptional people, the latest tech and leading companies across industries.Practice:Comms & Media, Industry Consulting, Capability Network I Areas of Work:Networks | Level:Sr Manager | Location:Gurgaon, Mumbai, Bangalore, Pune, Hyderabad | Years of Exp:10-15 yearsExplore an Exciting Career at AccentureAre you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest? Then, Accenture Strategy and Consulting is the right place for you to explore limitless possibilities.Comms & Media (C&M) is one of the Industry Practices within Accenture's Capability Network (CN) team. It focuses in serving clients across specific Industries – Communications, Media & Entertainment. Communications – Focuses primarily on industries related with telecommunications and information & communication technology (ICT). This dynamic team serves most of the world's leading wireline, wireless, cable and satellite communications and service providers. Media & Entertainment – Focuses on industries like broadcast, entertainment, print and publishing.Globally, Accenture Comms & Media practice works to develop value growth strategies for its clients, who are top-notch organizations, and help improve their offers and go-to-market performance and maximize organizational effectiveness. We work on end-to-end projects delivering management and technology consultancy to help our clients achieve greater profitability, quality, and reliability.From multi-year major systems integration transformation deals to shorter more agile engagements, we have a rapidly expanding portfolio of hyper-growth clients and an increasing footprint with next-gen technology and industry practices, with the following requirements: Deep expertise in Telecom Domain Good understanding of Radio (2G/ 3G/4G/ 5G) Multi Edge Computing use cases, telecom cloud ecosystem, O-RAN, 5G, NFV (e.g., Open stack), SDN, SD-WAN, Telco Cloud technologies (e.g., Kubernetes), ONAP, Slicing Orchestrator, NOC, SOC, operating model design, process improvement, network assurance and network capex and opex management Solutioning experience in cloud area on Microsoft, AWS, or Google Cloud Platform Lead delivery of small to medium-size teams to deliver management consulting projects for global clients. Lead innovation transformation programs and process enablement for our clients Take responsibility within Comms & Media industry group or across the Products group, help build the practice, track metrics, and so on. Develop assets and methodologies, point-of-view, research, or white papers for use by the team and larger community. Support global sales team to identify and win potential opportunities within the practice. Help in drafting proposals as an expert for domain areas. Lead propos Qualifications Your experience counts! MBA from a Tier 1 and Tier 2 school and Engineering from Tier 1 school or rich relevant industry experience Candidate should have 10-15 years’ experience of working with consulting / services provider firms in the telecom networks domain Direct onsite experience (i.e., experience of facing client inside client offices in India or abroad) is mandatory. Please note we are looking for client facing soft skills Good working experience of digital, analytical, automation use cases in the network planning, operations, deployments areas Specific Domain Knowledge: Delivery experience of Telecom networks process in either of network planning, architecture, network operations, deployments. Example:Service Delivery, Service Assurance, Field Force, Customer Complaint Handling, NOC / SOC, Infrastructure Roll Out Understanding or project delivery knowledge of OSS’s digital transformation Good understanding of network generations, architecture and 3GPP/ETSI/O-RAN specifications Good understanding of IoT, SDN, NFV network architecture, key market players and telecom ecosystem Strong analytical, problem-solving skills and good communication skills Exposure to global clients is preferred Preferable working knowledge of RPA / Artificial Intelligence / Machine Learning / R / Python CCNA, CCNP, CCSP, BPMN, eTOM, SID, TAM or similar is good to have. eTOM certification is highly desirable For Experienced candidates, experience of team Management – Coach and mentor team members in projects, on asset development, BDs and overall professional developmentBring your best skills forward to excel in the role:Skills in one or more Network areas with Consulting focus Network Architect - Exposure to key network systems and tools Understanding of the OSS, BSS, Decoupling, Order Management, Customer Engagement, Wired & Wireless telecom network architecture, Access technologies (LTE,5G), standards and protocols, routing & switching, RAN, EPC and SGi-LAN, as per 3GPP Specifications, Realtime OSS, Automated Orchestration, Network Cloudification, Software Defined Network, NFV, IoT, M2M Network Analytics - Understanding of use cases based on AI Service Assurance – to drive business/operations benefits Network Planning and Strategy - Understanding of Network planning & optimization across RF, access, core, transport, 3GPP/ETSI/O-RAN specifications, IoT, SDN, NFV network architecture, key market players, telecom ecosystem, digital program management Network Deployment - Experience of managing cloud deployment, Network Data Centre Management, Infrastructure Cloud deployment, Network coverage and capacity planning, CAPEX & OPEX planning, Investment planning, Network Deployment process, Process digitisation, Network automation, Radio, Transmission, Cloud and Data Centre Network OSS - Understanding or project delivery knowledge of OSS’s digital transformation, network management & operations, orchestration & self-organizing networks, and analytics & assurance Network Telco Cloud - Support telco clients to become data-driven, platform-based, cloud-native and virtualized in their architecture and operations Preferable working knowledge of RPA / Artificial Intelligence / Machine Learning / R / Python CCNA, CCNP, CCSP, BPMN, eTOM, SID, TAM or similar is good to have. eTOM certification is highly desirableSkills in one or more roles Experience in the role of Functional Business Analyst, Product Owners, Process Designers, Service Designers, Scrum Masters i.e. Business Analysis - Gather requirements from business and prepared requirement documents. Propose solutions to the client based on gap analysis for the existing Telco platforms Process Improvement - Understand issues with the current processes which can be resolved either through techn

A cross Levels - Comms & Media- Networks Join our team in Strategy consulting to find endless opportunities and solve our clients toughest" challenges, as you collaborate with exceptional people, the latest technology, and leading companies across industries. Practice: Comms & Media , Industry Consulting, S&C Global Network Areas of Work: Private Network technol ogies (RAN, Core, Cloud & Edge) Level: Analyst & Consultant Location: Delhi Gurgaon, Mumbai, Bengaluru , Pune, Hyderabad, Kolkata , Chennai Years of Exp: 1 - 7 years Explore an Exciting Career at Accenture Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest? Then, is the right place for you to explore limitless possibilities. Comms & Media (C&M) is one of the Industry Practices within Accentures S&C Global Network (CN) team. It focuses in serving clients across specific Industries- Communications, Media & Entertainment. Communications - Focuses primarily on industries related with telecommunications and information & communication technology (ICT). This dynamic team serves most of the worlds leading wireline, wireless, cable and satellite communications and service providers. Media & Entertainment- Focuses on industries like broadcast, entertainment, print and publishing. Globally, works to develop value growth strategies for its clients, who are top-notch organizations, and help improve their offers and go-to-market performance and maximize organizational effectiveness. We work on end-to-end projects delivering management and technology consultancy to help our clients achieve greater profitability, quality, and reliability. From multi-year major systems integration transformation deals to shorter more agile engagements, we have a rapidly expanding portfolio of hyper-growth clients and an increasing footprint with next-gen technology and industry practices , with the following requirements : Deep expertise in one or more Telecom Domains Lead delivery of small to medium-size teams to deliver management consulting projects for global clients. Lead innovation transformation programs and process enablement for our clients Take responsibility within Comms & Media industry group or across the Products group, help build the practice, track metrics, and so on. Develop assets and methodologies , point-of-view, research, or white papers for use by the team and larger community. Support global sales team to identify and win potential opportunities within the practice. Help in drafting proposals as an expert for domain areas. Lead proposals, business development efforts and coordinate with other colleagues to create consensus-driven deliverables. Understand customer needs and translate them to business requirements, business process flows and functional requirements Experience to engage with stakeholders independently Execute a transformational change plan aligned with clients business strategy and context for change. Engage stakeholders in the change journey and build commitment for change. Bring your best skills forward to excel in the role! Technical Experience Must-Haves E xperience in building 5G network strateg y , Operating Model design, Process Transformation, governance & program management Experience in assessing clients current maturity and recommending the transition strategies and defining roadmap Experience in use case identification, prioritization, and monetization for Private network deployment (on prem & cloud deployment) Experience in Private network rollout planning, capacity dimensioning etc. Experience of working in multi-vendor and multi-technology ecosystem In- Depth knowledge Wireless network technologies i.e., LTE/5G, WiFi5/6, S D- WAN Good understanding of Private Network KPI definitions and measuremen t Good understanding of network generations, architecture, and 3GPP/ETSI/O-RAN specifications Good To Have Understanding the competitive landscape and market opportunities in Private Networks space U nderstanding of EPC/5G Core, Edge cloud, Multi Edge Computing (MEC), NFV, SDN and Applications Good understanding on Network Analytics - AI based Service Assurance use cases to drive business/operations benefits Good understanding of Network operations " Processes, tools, operating m odel etc. Familiarity with microservices and CNCF services Basic u nderstanding of SCADA, PLC, Robots, sensors of IT-OT environment, data collection and database system to control logic functions, API gateways, orchestrators, and middleware Core Skills required at least in one or more roles Experience in the role of Functional Business Analyst, Product Owners, Process Designers, Service Designers, Scrum Master s i.e. Value Architect and Tracking - Define value driver trees translating into value components and key KPIs linked to Business objectives Qualifications Role Expectations : Project Delivery Work in teams to deliver projects for global clients, and be responsible, with minimal supervision, for: Independently liaise with customers and convincingly present solutions - especially in an unstructured and ever-changing client environment. Be able to independently question the customer, when required Gather business requirements from client stakeholders via interactions like interviews and workshops Understand customer needs and translate them to business requirements (business requirement definition), business process flows and functional requirements thereby acting as an interface between business and technology teams Ability to understand the as-is process; understand issues with the processes which can be resolved either through technology or process solutions and design detail level to-be process with all stakeholders Engage all the stakeholders as a virtual team (Customer, Development and Accounts team, Product manager, operations) for sales origination, solutioning and delivery Propose solutions to the client based on gap analysis for the existing platforms against industry benchmarks Business Development: Support global sales team to identify and win potential opportunities within the practice. Help in drafting proposals as an expert for different areas Support proposals, business development efforts and coordinate with other colleagues to create consensus-driven deliverables Develop assets and best practices, point-of-view, research, or white papers for use by the team and larger community Your experience counts! MBA from a Tier 1 and Tier 2 school and Engineering from Tier 1 school or rich relevant industry experience Diversity Candidates preferred Candidate should have 1- 6 years experience of working with consulting / services provider firms in the telecom networks service assurance domain. Direct onsite experience ( i.e., experience of facing client inside client offices in India or abroad) is mandatory Exposure to global clients is preferred Have done a project delivery or performed POC related to use-case enablement using Private network Certifications related to BPMN, eTOM , ITIL, SID, TAM or similar is good to have Should have Impeccable team management skills with an ability to engage effectively with multiple stakeholders Strong analytical, problem-solving skills and good communication skills Should have Cross-cultural competence with an ability to thrive in a dynamic environment Preferable working knowledge of Automation across RPA / Artificial Intelligence / Machine Learning etc. Good experience of team Management Coach and mentor team members in projects, on asset development, BDs, and overall professional development

Manage Avalara sales tax software engine and accurate filing of sales and use tax returns for applicable jurisdictions Reconcile monthly US sales use tax data from Avalara to General Ledger (Netsuite) Reconcile monthly sales tax payable account to General Ledger Prepare file Canadian GST and PST sales tax returns Prepare US personal property tax returns Assist with preparation US misc. non income tax filings (California environmental fee, Chicago lease tax payment compliance) Partner with Accounts Receivable tam for exemption certificate requests Prepare monthly reconciliations of various sales and use tax accounts utilizing FloQast Prepare quarterly FAS 5 reserve accrual Respond to US indirect tax notices Manage Canadian NR-4 withholding tax payment process on intercompany payments Assist Tax Manager with quarterly tax payments Provide guidance to internal teams regarding tax implications on transactions Asist with preparation and information request of Voluntary Disclosure Agreements Assist with tax audits and special projects, as requested Qualifications Bachelors degree in accounting, Finance or related field. 2+ Years of experience in sales and use tax compliance Experience with tax preparation software and ERP systems. Avalara and Netsuite a plus Advance proficiency in Microsoft excel for data analysis and reconciliation Excellent communication, problem solving, and analytical skills Strong attention to detail and ability to meet deadlines in a fast-paced environment Familiarity with SAAS sales tax regulations and experience in sales and use tax audit a plus.

Mandatorily good technical skills in Oracle Database and good to have experience in one of the Oracle Applications such as Fusion Applications, EBS, PSFT, etc. Knowledge and experience in Exadata, ExaCS and Oracle Cloud Infrastructure. Good Understanding of Artificial Intelligence and its application. Understanding of Technical architecture, operating systems, and networks. Should have strong customer-facing skills. Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Excellent team player, willing to learn new technologies & and problem-solving skills. Strong organization skills, detail oriented & communication skills. . University degree, with postgraduate technical or management qualifications or other relevant experience. OCI Certified / ITIL Foundation Certification in IT Service Management / PMP./ Azure Cloud Certification Your Qualifications: The candidate should have 15+ years of experience in Oracle products including Technical/Functional and Project/Program Management experience and have a track record in delivering large-scale global Application or infrastructure/database projects. High commitment to his/her customers is a must. The role will be based in Bangalore/Hyderabad Responsibilities displayed in the job posting Leading contributor individually and as a team member, providing direction and mentoring to others. Display authority, confidence, and a significant understanding of customers business strategies and industry trends. Develop and manage Oracle Support relationship with a designated large account(s). Establish professional relationships with key customer contacts to ensure the highest level of customer satisfaction. Develop significant high-level customer contacts and relationships. Coordinate delivery of Support Services to meet customer goals and objectives, and drive contract renewal. Identifies and submits Delivery Leads for new opportunities, and works collaboratively with Sales, the Customer Support Manager, and the customers to determine their needs and identify appropriate solutions. Lead complex Account Planning and Account Reviews, tracking and communicating status on complex projects including risk identification and mitigation recommendations. Executes Project and Contract Management- contract cost, resources, scheduling, scope, and risk management. Provide leadership and expertise in the development of new products/services/processes, frequently operating at the leading edge of technology. Lead initiatives for organizational process and tool development and improvement. Contribute to the organization at a regional level to drive regional and global strategy execution. Has detailed experience and demonstrated execution of Oracle policies, procedures, reporting, escalation process, and delivery tools with complex contracts. Often takes a project lead role. Work is non-routine and very complex, involving the application of advanced technical/business skills in an area of specialization.

About the Role As a Support Account Manager (SAM) at Fivetran, you will serve as the primary liaison for our customers, forging and sustaining strong relationships to ensure their success with our products and services. You will gain an in-depth understanding of each customer s unique needs and data usage patterns, proactively identifying and resolving potential issues to enhance their value from Fivetran. Your role is essential in advocating for customer needs within our organization and ensuring that high satisfaction levels lead to successful contract renewals. In this Senior Support Account Manager role, you combine business insight with technical expertise to navigate complex customer environments and understand their platform usage. Your positive attitude, integrity, and accountability make you a key asset in our dynamic, high-performance team. You are results-oriented, using data, metrics, and feedback to drive operational, tactical, and strategic decisions. Your commitment to excellence ensures top-notch professional interactions with stakeholders at all levels, including C-suite executives. Your attention to detail, planning skills, and execution capabilities are critical in providing exceptional service and support to our most important customers, helping them achieve their business goals. What You ll Do Act as the primary contact for all customer interactions, ensuring exceptional support and a positive experience while developing and maintaining strong, long-term relationships with customers. Gain a deep understanding of each customer s unique needs, challenges, and data usage patterns, tailoring support and recommendations to meet their specific requirements. Anticipate customer needs and proactively suggest solutions to enhance their experience, identifying and resolving potential issues before they impact the customer to ensure a smooth support process. Champion customer interests within the company, addressing their needs and concerns, and providing feedback to internal teams to drive improvements in products, services, and overall customer satisfaction. Help customers maximize the value of Fivetran products and services, collaborating to set and achieve goals and leveraging Fivetran solutions to support their business objectives. Facilitate successful contract renewals by ensuring high levels of customer satisfaction, coordinating with Sales, Professional Services, Support, and Engineering to enhance the customer experience. Understand each customer s business, operational goals, and platform impact, managing tasks, deliverables, support cases, incidents, escalations, and reporting related to program deliverables. Present Global Account Management principles at events, company meetings, and user conferences, and collaborate with team members to ensure consistent service delivery while planning for version control, upgrades, and changes. Translate business goals into actionable operational and tactical objectives, keeping customers aligned with their strategic path, and build strong partnerships with customer leaders to address support-related issues and drive focus. Promote improvement through data-driven discussions and decision-making, leading review meetings focused on support data such as cases, incidents, platform performance, and operational aspects. Use metrics to guide strategic decisions and achieve results, applying proactive and reactive support management practices effectively, providing recommendations aligned with the customer s roadmap and ongoing technical needs, and planning and addressing risks and challenges for changes spanning multiple services or technologies. Manage your own schedule and ensure the quality completion of multiple tasks amidst changing constraints. Be prepared to work beyond standard hours, including evenings and occasionally weekends, to address customer needs and resolve critical issues. Demonstrate flexibility in adjusting your work schedule to meet customer requirements and business demands. Skills We re Looking For 8+ years of hands-on experience in Support or Support Services, demonstrating a proven track record of delivering significant business value and improvement. 3+ years of experience with In-depth knowledge of cloud platforms (AWS, Azure, GCP) and data integration concepts. 3+ years of experience managing enterprise customer relationships in roles like Support Account Manager (SAM), Technical Account Manager (TAM). or Escalation/Incident Management Strong understanding of Service/Platform/Infrastructure (SaaS/PaaS/IaaS) architectures, including their application and management. Knowledge of data integration and management concepts is a plus. Exceptional verbal and written communication skills with the ability to present complex ideas, processes, and methodologies clearly to both technical and non-technical audiences, including executives. Excellent receptive listening skills and interpersonal skills with the ability to build and maintain strong relationships. High emotional intelligence (EQ) with strong empathy, proactivity, and the ability to advocate effectively for clients and internal teams. Proven ability to establish and maintain successful working relationships with leadership, colleagues, and clients. Proactive problem-solving skills with the ability to anticipate customer needs. Strong organizational skills with the ability to manage multiple accounts simultaneously. Collaborative mindset with the ability to work effectively with internal teams to drive customer success. Ability to quickly adapt and learn in a dynamic environment. Demonstrated flexibility as a strong team player, capable of collaborating with virtual and global cross-functional teams.

Roles and Responsibilities Manage technical accounts for API integrations, ensuring seamless data exchange between systems. Troubleshoot issues related to API integration using SQL queries and Postman tools. Collaborate with cross-functional teams to resolve complex technical problems through effective communication and problem-solving skills. Develop and maintain documentation of API integrations, including configuration files and testing procedures. Provide expert-level support to customers on API integration-related matters. Desired Candidate Profile 5-10 years of experience in TAM (Technical Account Management) or similar role. Strong understanding of APIs, SQL, and troubleshooting techniques using Postman tooling.

Job Title:Technical Account Manager (TAM) - Database as a Service (DBaaS) Location: Bangalore/Hyderabad Job Type: Full-Time About the Company: Tessell Inc is a leading provider of Database as a Service (DBaaS) solutions, offering scalable, secure, and high-performance database management services to businesses worldwide. We are committed to delivering exceptional customer experiences and innovative solutions that empower our clients to achieve their business goals. Job Summary: We are seeking a highly skilled and customer-focused Technical Account Manager (TAM) to join our team. The TAM will serve as the primary technical liaison between our company and our DBaaS customers, ensuring the successful adoption, implementation, and optimization of our database solutions. The ideal candidate will have a strong technical background in database management, excellent communication skills, and a passion for delivering outstanding customer service. Key Responsibilities: 1. Customer Relationship Management: - Build and maintain strong, long-lasting relationships with key customer stakeholders. - Act as the primary point of contact for technical issues, escalations, and strategic discussions. - Conduct regular business reviews to assess customer satisfaction, identify opportunities for improvement, and ensure alignment with customer goals. 2. Technical Expertise: - Provide expert guidance on the implementation, configuration, and optimization of DBaaS solutions. - Troubleshoot and resolve complex technical issues related to database performance, scalability, and security. - Collaborate with internal engineering and support teams to ensure timely resolution of customer issues. 3. Solution Adoption and Optimization: - Work closely with customers to ensure successful onboarding and adoption of DBaaS solutions. - Identify opportunities to optimize database performance, reduce costs, and improve overall efficiency. - Provide training and enablement sessions to help customers maximize the value of our DBaaS offerings. 4. Product Feedback and Advocacy: -Gather customer feedback and communicate insights to the product development team to inform future enhancements. - Advocate for customer needs and priorities within the company to drive product improvements and innovation. 5. Strategic Planning: - Develop and execute account plans that align with customer objectives and drive long-term success. - Identify opportunities for upselling and cross-selling additional services and solutions. - Monitor customer health metrics and proactively address potential risks or challenges. Mandatory Skills - Proven experience as a Technical Account Manager, Solutions Architect, or similar role in a technology-driven environment. - Strong technical expertise in database management systems (e.g., MySQL, PostgreSQL, MongoDB, Oracle, etc.). - Experience with cloud-based database solutions and familiarity with major cloud platforms (e.g., AWS, Azure, Google Cloud). - Excellent problem-solving skills and the ability to troubleshoot complex technical issues. - Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders. - Customer-focused mindset with a commitment to delivering exceptional service. - Ability to manage multiple customer accounts and prioritize tasks effectively. - Relevant certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Database Administrator, etc.) are a plus.

A Product Marketing Specialist is responsible for synthesizing market, consumer, product and competitive insights to enable the business to achieve its target MRR across select products. The role will collaborate with Sales, CS, and Product teams to design, implement and execute FieldAssists product and geo Go-To-Market(GTM) strategy. Responsibilities: Create Go-to-Market (GTM) Playbook Devise a go-to-market strategy to achieve overall business targets by collaborating with sales, CS and product teams. Prepare compelling plays for multiple buyer personas, solving for differentiated business needs. Drive teams with sales plays and GTM campaigns to achieve organizational goals Develop sales enablement materials, including product demos, presentations, videos, case studies, and GTM Playbook (including first time for CS as well). Driving impact numbers in Testimonials & Success Stories for Products and Features Create and implement comprehensive GTM strategies for new product launches and feature releases, ensuring timely execution and optimal market impact. Develop Sub Vertical Product Presentations with Use Cases. Devise Product Marketing Strategy Define the TAM, SAM and SOM for the select products, Identify the ICP, target market, segments and use cases for the product. Develop compelling product positioning, value propositions(for Mid/ Large/ Enterprise/ Super Enterprise), and messaging that resonate with target customers and differentiate our solution from competitors. Identifying the Right set of customers of Product GTM in the Alpha and beta stages of launch Ensure consistent product messaging across all marketing channels, including website, collateral, sales presentations, and events. Deepen our understanding of target market segments and relevant audiences through competitive and market intelligence. Track and analyze the performance of product launches and feature releases to inform future strategies. Product Thought Leadership Evangelist Contribute towards the development of product-centric thought leadership and drive effective distribution via various marketing channels. Lead ideation of strategic initiatives (product-related) leveraging vehicles like roundtables, thought-leadership webinars, articles, virtual events, partner events and others. Provide ideas to content marketing to proliferate product-centric messaging and competitive differentiation, and function as a subject matter expert for the development of content market assets. Who were looking for: 5-7 years of Product marketing experience at enterprise B2B SaaS companies with AI/ML/automation capabilities. BE & MBA from a Tier-1 college in Business or Marketing will be preferred Go-getter, experienced in driving and launching GTM programs and product launches. A great storyteller with experience in building engaging content on presentation slides, email, long-form content, video, or snackable content. Curiosity to learn new topics, ability to research, assimilate and convey insights. Portfolio of impactful content, sales enablement materials, and customer-facing assets. Experience in developing messaging and positioning for a platform/ product suite. Worked well cross-functionally and across different levels in the organization. A Product Marketing Specialist is responsible for synthesizing market, consumer, product and competitive insights to enable the business to achieve its target MRR across select products. The role will...

Please Note: 1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) 2. If you already have a Candidate Account, please Sign-In before you apply. Job Description: The VMware Cloud Foundation (VCF) division enables organizations worldwide to run their business critical and modern applications in a secure, resilient, and cost-efficient manner. With our flagship product VMware vSphere, and our industry-leading technologies including vSAN, NSX, and Aria, Broadcom customers receive the scale and agility of a public cloud with the security and performance of a private cloud. Modern infrastructures, accelerated application innovation, and predictable TCO savings and investment returns are just a few benefits of having a private cloud infrastructure powered by VMware Cloud Foundation. Together, our bold group of technology professionals with diverse backgrounds, spanning engineering, products, marketing, partners, professional services, and global support services, focuses on what can be best for the largest enterprises, governments, financial services, healthcare, manufacturing, and educational institutions of the world. The Elevator Pitch: Why will you enjoy this new opportunity As a part of the Global VCF Support organization, a VCF Support Account Manager (VCF SAM) is responsible for optimizing and personalizing our customer s reactive and proactive support experience by advocating their requirements and priorities that drive sift resolution, and maximum uptime and removing technical blockers. The role provides a unique opportunity to interact daily with top-tier, strategic customer organizations from varied industries and allows you to have a significant impact on the customers experience and success. You will build strong relationships with the customer(s) and various internal teams, with frequent collaboration across technical, sales, and operational teams to drive adoption and consumption of VCF and ensure that VMware by Broadcom is delivering overall best-in-class Support services. Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing Within the first 2 months, you will complete onboarding, build familiarity with the tools we use daily in Support, and start to build relationships with key internal and external stakeholders. You will update and maintain an accurate record of your customers most important activities. You will begin to lead customer-first interactions like kickoff calls and support weekly/quarterly reviews with minimal oversight. You will also start working with customers to understand their VCF objectives and priorities and prepare to obtain a VCP certification before the end of 6 months. Within the first 4 months, you will have a good understanding of your customer s product usage, business use cases, and technical architecture, and build trust among internal teams and customers. You will also have consistent control of low to medium-level escalations and complete the quarterly trainings. Within the first 6-9 months, you will be comfortable being the customer s technical liaison inside the support organization. You will have your VCP Certification in the first 6 months and have the ability to: proactively ensure that Support Requests (SRs) are driven to resolution without any gaps, independently run advanced-level escalations, work with peers for opportunities to enhance process/workflow internally, maintain customer retention rate of 90% or above, identify SR trends and create action plan(s) as required, and increase customer confidence in our platform and Support delivery. The Work: What type of work will you be doingWhat assignments, requirements, or skills will you be performing on a regular basis You own and are responsible for driving our premier customers support experience. The type of work will include but not be limited to the following: Coordinate and lead recurring weekly/biweekly/monthly meetings with your customers to review their SR portfolio, identifying status, dependencies, and prioritization. Actively monitor and manage SR activity and trends using custom reports for additional insights. Update internal records regularly with the latest customer actions, priorities, and sentiment for leadership perusal. Oversee and direct Support Requests to the proper resources. Understand customer environment architecture and business use cases and ensure that information is available to internal teams when necessary to assist with quick problem resolution. Act as the single point of contact for the management and escalation of all Support-related activities by partnering with Account Teams and TAM (where applicable). Drive escalations to resolution within Support and Product Engineering groups by acting as the customer liaison and effectively communicating the technical issues and business impacts internally and externally. Coordinate all remote and onsite support engagements and lead get-well plans for customers to identify negative trends and act accordingly with internal teams to improve the Support experience. Provide advice and guidance to ensure successful ongoing usage and adoption of VCF and its components. Maintain current functional and technical knowledge of at least one product and provide best practice recommendations and answers to informal customer questions. Identify affected customer environments, communicate, and assist with the resolution of any VMware Security Advisories. Work with the Proactive Services team to identify potential issues in customer environments and communicate them to customers along with the impact and steps for resolution. Document and deliver formal and informal root cause analyses as needed for critical customer situations. Participate in Executive Business reviews and provide details that identify issue trends, corrective actions, and training opportunities based on customer SR data. What is the leadership like for this roleWhat is the structure and culture of the team like The hiring manager for this role is a part of several Senior leaders in the VCF Support organization with multiple years of experience in customer-facing roles. The team is proud of the unique model within Support that emphasizes collaboration, transparency, and career growth. Additionally, we believe that open and respectful communication between peers and managers establishes a great culture that attracts diversity and promotes inclusion. In this role, expect to be challenged occasionally to bring your best, and your efforts will be widely acknowledged and rewarded. Requirements: 5+ years of related experience. Bachelor s degree. Relevant years of experience in lieu of a degree may be considered. Notes: This is a full-time in-office position at the two locations posted. This position does not qualify for immigration sponsorship. Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law. If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.

Responsibilities: Administer IBM Security Access Manager (ISAM), creating objects, policies, junctions, adding identity attributes. Support project engagements in the enablement of web security infrastructure into an application's design. Assist application teams with issue resolution. Install, upgrade, and configure ISAM infrastructure Configure SAML OIDC and OAuth Troubleshoot access issues in web applications Triage/resolve federation challenges Work closely with vendors, open problem tickets, and product enhancements Willingness and ability to participate in an on-call rotation, involving off-hours / weekend support Qualifications Required Skills: Proven ISAM product subject matter expert Hands-on experience managing large enterprise-wide ISAM deployments across multiple environments Experience and expert knowledge of Identity as a Service and Federation technologies Working experience implementing applications with modern authentication and authorization protocols (OAuth, OIDC, SAML). Knowledge of Single Sign On, various authentication mechanisms and authorization schemas. Working knowledge of WireShark, Fiddler, JavaScript, JAVA, JSON, PERL/CURL, XML, SOAP, WS-Security Working knowledge of LDAP or IBM Directory Server, WebSphere Application Server, IIS, IBM HTTP Server. Working knowledge of Unix/Linux Environments, AIX, Solaris, RedHat. Working knowledge of systems management tools and practices for application monitoring. Preferred experience in technologies including ISAM, OAuth, Federation, SAML 2.0, OIDC, XML, JavaScript, HTML, TAM, LDAP, Git, x50 Secondary technologies include Python3, NodeJS, JSON, Ansible, AWS, REST, Okta, Linux shell, Postman, CyberArk, basic networking knowledge to include ISAM interfaces, Splunk Experience with Splunk, ServiceNow, QRADAR, JIRA Strong customer service focus

Good Knowledge on Palo Alto Firewall deployment , management and troubleshooting with panorama Management Hands on Knowledge on IPSec VPN and remote access VPN configuration with troubleshooting. Hands on exp. on Deploying Palo alto and Fortigate firewall. Good knowledge with hands on Palo Alto APP ID , URL filtering and threat protection. Good Understanding on Concepts of Source NAT , Destinations NAT , NAT load Balancing , Virtual Routing. Hands on exp. on Working on Panorama , Firewall disaster recovery , Backup , Group template management. Willing to work 24x7 Rotations Basis Shift. Good Knowledge on MS Visio , MS Excel.

Good Knowledge on palo Alto Firewall deployment , management and troubleshooting with panorama Management Hands on Knowledge on IPSec VPN and remote access VPN configuration with troubleshooting. Hands on exp. on Deploying Palo alto and Fortigate firewall. Good knowledge with hands on Palo Alto APP ID , URL filtering and threat protection. Good Understanding on Concepts of Source NAT , Destinations NAT , NAT load Balancing , Virtual Routing. Hands on exp. on Working on Panorama , Firewall disaster recovery , Backup , Group template management. Willing to work 24x7 Rotations Basis Shift. Good Knowledge on MS Visio , MS Excel.

Good Knowledge on Palo Alto Firewall deployment , management and troubleshooting with panorama Management Hands on Knowledge on IPSec VPN and remote access VPN configuration with troubleshooting. Hands on exp. on Deploying Palo alto and Fortigate firewall. Good knowledge with hands on Palo Alto APP ID , URL filtering and threat protection. Good Understanding on Concepts of Source NAT , Destinations NAT , NAT load Balancing , Virtual Routing. Hands on exp. on Working on Panorama , Firewall disaster recovery , Backup , Group template management. Willing to work 24x7 Rotations Basis Shift. Good Knowledge on MS Visio , MS Excel.

Role : SME - Telecom Experience : 15 - 20 Years ( Relevant ) Salary : upto 50 LPA Location : ITPL , Bangalore. Notice Period : 60 Days max ( Immediate Joiners Preferred ) Description : 15 to 20 years experience, who has excellent understanding of Telecom Domain, and experience of Consulting / Solution Design / Solution Architecture for IT Products and Services development. Brings in strong knowledge in the telecom domain,plus experience across Business and Technology Roles, across B2B and B2C businesses. Working experience on Digital Transformation, OSS/BSS solutions & Cloud Implementations Good understanding Telecom Networks domain(Fixed+ Wireless) and frameworks relevant for Telecommunications domain (for e.g. eTOM, SID, TAM, ITIL, ODA) Experience with Business requirement Analysis, E2E solutions for Telecom projects, Enterprise architecture design and Re-enginnering Works with Delivery and Practice team for Technical ownership, Presales solutions , RFP response , brings thought leadership, and helps to build and strengthen the Telecom domain expertise within the organisation

Backend support needed to manage validate claims for NIGO which are transactions rejected by BOT routed to Trust portal (Business application). Responsible for managing Total Absence Management - Intermittent Absence and FMLA - Auto Adjudication claims. Team member to help with initial claim setup in accordance with the plan provisions, identify potential recurrent claims and utilize several systems to verify coverage help determine eligibility. Business recommended TAT to complete the activity would be 1 to 3-business days. The position is expected to do absence management and adjudication on FMLA and TAM claims. Interact with claim specialist, claim support specialist (QA), Claims Manager (stateside supervisors

The Manager, Technical Account Manager (TAM) will lead a team of Technical Account Managers, driving customer success and product adoption across a portfolio of strategic accounts. This is a leadership position focused on building and executing a customer engagement strategy, ensuring customer satisfaction, and driving long-term value from Strategy s technology solutions. As a TAM Manager, you will be responsible for developing a high-performing team of TAMs, providing strategic direction, and fostering relationships with key stakeholders to drive customer success and business growth. Responsibilities Lead and mentor a team of Technical Account Managers, providing guidance and support to drive team performance and customer satisfaction. Develop and execute a customer success strategy that increases product adoption, customer satisfaction, and retention. Establish strong executive relationships with customers, acting as a trusted advisor and ensuring customer needs are being met. Ensure the TAM team understands customer business objectives and aligns product strategy to meet those goals. Monitor customer health and proactively identify risks and opportunities to improve customer outcomes. Act as an escalation point for complex customer issues, driving resolution in collaboration with internal teams (e.g., Product, Sales, Support). Work cross-functionally with Product Management and Engineering to channel customer feedback into future product releases and enhancements. Drive team operational excellence by implementing best practices, tools, and processes to streamline customer engagement. Provide regular performance reporting and insights to senior leadership on customer success metrics and team performance. Collaborate with Sales and Customer Success teams to identify expansion opportunities and contribute to strategic account planning. Ensure the team is prepared to provide expert guidance during extraordinary events, including outside of normal business hours if needed. Qualifications Bachelor s degree, preferably in a technical field (Information Systems or equivalent). Minimum 8-10 years of professional experience. Minimum of 5 years of experience in customer success, technical account management, program management or related roles in enterprise software. Minimum of 2 years of experience in a leadership or managerial role, managing customer-facing teams. Strong understanding of enterprise IT environments, software implementation practices, and technical ecosystems. Proven ability to build and maintain relationships with executive-level stakeholders. Exceptional problem-solving skills, with the ability to navigate complex technical and business challenges. Strong analytical skills with the ability to identify patterns, trends, and opportunities for improvement. Excellent time management skills to balance multiple priorities and meet deadlines under pressure. Outstanding written and verbal communication skills in English. Experience working cross-functionally with Sales, Product, and Engineering teams. Ability to travel up to 10-25% based on customer location and business needs. Preferred: Experience with AWS/GCP/Azure cloud technologies. Previous experience with Strategys platform or similar enterprise analytics solutions. Understanding of blockchain technologies and financial innovation. Additional Information: The recruitment process includes online assessments as a first step (English, logic, design) - we send them via e-mail, please check also your SPAM folder . We work 4 days a week from Pune office.

So, what s the role all about? The NICE CXone CCaaS Platform delivers essential services to all business applications. Its infrastructure processes billions of API requests daily, utilizing a combination of AWS-based serverless services and microservices. Internal users of the NICE CXone CCaaS solution depend on Platform services for authentication, ACD routing, tenant management, licensing, and more. Our team ensures compliance with OLA standards and maintains 99. 999% uptime to support the success of business applications. This is a great opportunity to be part of the Platform team that works on a wide range of tech stacks on a public cloud - AWS and working on next gen availability features. How will you make an impact? Coordinate with Architecture to understand and develop platform architecture Develop a RESTful API solution supporting both AWS. Work with CloudFormation templates / Terraform to extend and refine our infrastructure. Understand and define performance level needs for the platform. Define logs, alarms, troubleshoot them and fix issues in a defined release cadence. Integrating with multiple internal products to provide seamless CXone CCaaS offerings. Manage RBAC permissions and work with DevOps to maintain least privilege. Develop and refine Jenkins CI/CD pipelines to deploy code, run acceptance tests, and monitor environment health. Effectively collaborate with cross geo team and willing to stretch at times. Effectively collaborate with TS/TAM/NOC to address queries and concerns. Have you got what it takes? Bachelor s degree in Computer Science, or equivalent 2. 5+ year of experience in software development Experience with following software languages: Java, SpringBoot, Angular 18, NodeJS and above Full Stack developer Open to learn new tech stack as need be Hands on experience with AWS technologies Experience designing, developing, deploying and supporting RESTful APIs Experience troubleshooting multi-threaded applications, mining through logs to determine patterns to identify potential issues and fix them. Experience with developing services, clients and multi-threaded software. Experience developing with SQL Server or equivalent. Experience with/knowledge of agile development processes. Experience with DevOps tools and processes. Jenkins, Git, Docker Scripting: Unix, Shell, Groovy, Python Sonarqube Working knowledge of unit testing and test automation (mocha-chai, Cucumber, Playwright) Working knowledge of user stories and use cases Working knowledge of object-oriented software design and design patterns Comfortable working in a fast-paced environment You will have an advantage if you also have: Experience with telecommunications/telephony Experience with call centers Experience with Jira What s in it for you? Enjoy NICE-FLEX! Requisition ID : Reporting into: Tech Manager Role Type: Individual Contributor About NICE

DevSecOps Architect Hyderabad, India About The Position As part of the Digital Success team at Aqua Security, you will contribute to our goal of scaling customer adoption and success through a hybrid approach of direct customer engagement and automated, data-driven digital programs. This role focuses on providing technical enablement and guidance to customers through a combination of one-on-one sessions, webinars, and scalable self-service resources. This position requires expertise at a Cloud Architect and DevOps Architect level to effectively design and deliver advanced technical solutions. Your success will be measured by the efficiency of customer onboarding, adoption rates, and technical enablement outcomes that help secure customer pipelines, infrastructure, and workloads in cloud-native environments. Responsibilities: Serve as a trusted technical advisor to Aqua customers, providing guidance through direct customer meetings, webinars, and technical enablement sessions. Develop and maintain a library of technical enablement assets , including self-help guides, knowledge base articles, and architecture templates tailored to customer needs. Conduct interactive workshops and architecture reviews to ensure customers are effectively deploying and scaling Aqua s solutions. Work collaboratively with the Digital Success Manager to design and implement scalable digital engagement strategies that complement direct customer interactions. Lead technical discussions with customers to address adoption challenges, troubleshoot issues, and design optimized solutions for their cloud-native security needs. Analyze customer feedback and usage data to identify gaps and design targeted enablement programs . Create and deliver self-paced learning paths while also supporting customers who require hands-on technical sessions to achieve their objectives. Proactively monitor customer adoption trends, helping identify opportunities for deeper engagement and technical improvement. Collaborate with Product Management, Engineering, and Customer Success teams to advocate for customers and address technical challenges or feature requests. Requirements Skills and Knowledge: Strong knowledge of Cloud Native technologies such as Docker, Kubernetes, and public cloud platforms (AWS, Azure, GCP). Min. 10+ years of total experience and extensive experience as a Cloud Architect and DevOps Architect , with a proven ability to design and implement scalable, secure, and high-performing solutions. Expertise in technical consulting , with the ability to engage customers at various levels from engineers to executives. Ability to balance one-on-one customer engagements with the creation of scalable digital success resources. Exceptional skills in translating complex technical concepts into actionable learning materials and hands-on guidance. Strong project management capabilities , with the ability to prioritize and meet deadlines in a dynamic environment. Excellent verbal and written communication skills, with a talent for creating impactful content for technical and non-technical audiences alike. Technology and Tools: Deep expertise in DevOps processes and CI/CD pipelines. Advanced experience with container orchestration platforms such as Kubernetes, OpenShift, or Rancher. Strong knowledge of infrastructure-as-code tools like Terraform or CloudFormation. Proficiency in cloud architecture design and best practices for secure and resilient solutions. Familiarity with monitoring and observability tools in cloud environments. Proficiency in tools like Jira, Confluence, and collaboration platforms for project and content management. Basic scripting knowledge (Python, Bash, or similar) for automation and troubleshooting. Teamwork and Collaboration: Partner with Digital Success Managers to design and execute hybrid engagement models combining direct interactions and scalable digital initiatives . Act as a liaison between customers and internal teams, advocating for customer needs and driving product improvements. Proactively share insights and best practices with the Customer Success, Product, and Engineering teams to improve the overall customer journey. Other Requirements: Self-motivated and proactive, with a commitment to lifelong learning and knowledge sharing. Ability to operate at a Cloud Architect and DevOps Architect level , leading discussions on advanced technical topics such as microservices architecture, cloud-native security, and distributed systems design. About Aqua: Aqua Security is the pioneer in cloud native security. Founded in 2015, Aqua Security is a global late-stage scale-up and the largest pure play cloud native vendor. Aqua helps enterprises see and stop threats across every phase of the software development lifecycle, from dev to cloud and back. Why we re unique: Total of $265M in VC funding, with a valuation of $1B+ and TAM of $25-30B More than 500 enterprise customers around the globe, across 40 countries including 40% of the Fortune 100 Strategic partnerships with the major cloud native platform providers and public cloud providers (AWS, Microsoft, Google, IBM) The most loved cloud native open-source tools with the world s largest open-source community tool for vulnerability scanning, Trivy The world s leading dedicated cloud native threat research team, Aqua Nautilus. If you re ready for an exciting opportunity to dive into the hottest cybersecurity category, now is the perfect time to join Aqua! While we are a global organization of 500+ employees, every Aquarian can still make a difference and make a big impact. Aqua also offers great company culture, amazing colleagues, international travel, and lots more! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Apply for this position Need to secure enterprise workloads Aqua Cloud Native Application Protection Platform (CNAPP) Go cloud native with the experts! Get Demo Aqua Security is the pioneer in securing containerized cloud native applications from development to production. Aquas full lifecycle solution prevents attacks by enforcing pre-deployment hygiene and mitigates attacks in real time in production, reducing mean time to repair and overall business risk. The Aqua Platform, a Cloud Native Application Protection Platform (CNAPP), integrates security from Code to Cloud, combining the power of agent and agentless technology into a single solution. With enterprise scale that doesn t slow development pipelines, Aqua secures your future in the cloud. Founded in 2015, Aqua is headquartered in Boston, MA and Ramat Gan, IL protecting over 500 of the world s largest enterprises. Use Cases Environments Partners Resources About Us Get in Touch Products

So, what s the role all about? The NICE CXone CCaaS Platform delivers essential services to all business applications. Its infrastructure processes billions of API requests daily, utilizing a combination of AWS-based serverless services and microservices. Internal users of the NICE CXone CCaaS solution depend on Platform services for authentication, ACD routing, tenant management, licensing, and more. Our team ensures compliance with OLA standards and maintains 99. 999% uptime to support the success of business applications. How will you make an impact? Analyses information, solves problems and reaches conclusions within his/her professional space Responsible for delivering feature(s) for enterprise-grade software independently. Regarded as a professional that requires minimal supervision. Verify and Automate a RESTful API solution built on the AWS API Gateway, Microservices. Verify and Automate a Web Portal solution built on the Angular 18 and above. Work with CloudFormation templates to extend and refine our AWS infrastructure. Monitor Cloudwatch logs, alarms, legacy application logs, troubleshoot them and report potential issues and verify in a defined release cadence. Integrating with multiple internal products to provide seamless CXone CCaaS offerings. Manage IAM permissions and work with DevOps to maintain least privilege. Develop and refine Jenkins CI/CD pipelines to deploy code, run acceptance tests, and monitor environment health. Effectively collaborate with cross geographical team and willing to stretch at times. Effectively collaborate with TS/TAM/NOC to address queries and concerns. Have you got what it takes? Bachelor s degree in Computer Science, Graduate, Masters with Computer Science as major 4+ year of experience in Software Development as a QA Experience in one or more of the following software languages: Java, SpringBoot, NodeJS, Angular 18, Experience as an Automation Engineer using tools like: Cucumber, Protractor, Playwright or equivalent. Open to learn new tech stack as need be. Writing Test Scenarios and Test Cases referring to EPIC acceptance criteria Hands on experience with AWS technologies Experience deploying and supporting RESTful APIs Experience troubleshooting multi-threaded applications, mining through logs to determine patterns to identify potential issues. Experience working with SQL Server /AWS DDB or equivalent. Experience with DevOps tools and processes. Jenkins, Git, Docker Scripting: Unix, Shell, Groovy, Python Sonarqube Working knowledge of user stories and use cases Working knowledge of object-oriented software design and design patterns Comfortable working in a fast-paced environment You will have an advantage if you also have: Experience working in a CI/CD Environment Experience(s) as a technical or team lead. Experience with telecommunications/telephony. Experience working with call centers industry. Experience with/knowledge of agile development processes. Experience with Jira What s in it for you? Enjoy NICE-FLEX! Requisition ID : 6107 Reporting into: Tech Manager Role Type: Individual Contributor About NICE

Our customers will measure our contribution to their success based on the value they receive from our services. TAMs are responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. To do this, TAMs must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations. The Services Portfolio includes Managed Services, On-Premise, Hybrid Cloud, Applications, Platforms and Databases (SaaS/PaaS/IaaS), and Security services that TAMs may manage in full or in part. Develop and Manage the Oracle Customer Relationships by forming long term customer relationships with key customer contacts. Work is non-routine and complex, involving the application of advanced technical/business skills in area of specialization. Provides direction and mentoring to more junior team members. Understand customer s industry drivers, organization structure and key stakeholders, key projects and goals, and critical success factors as well as technical infrastructure and roadmap. Work collaboratively with sales, the delivery teams and customers to identify appropriate solutions. Coordinate delivery of Oracle Services, operating as the primary delivery contact to the customer, aiding and facilitating customer communications and activities across other Oracle lines of business. Responsible for delivering to the contracted terms, effective and efficient use of Oracle delivery resources, achieving the contract margin and revenue objectives. Identify and submit delivery leads for new opportunities and contract renewals. Act as a point of contact for any major incidents, responsible for managing communication and customer expectations through resolution. Establish and maintain a delivery governance model with the customer at the management and executive levels. Perform scope and risk management. Contribute to initiatives for Oracle delivery organizational process improvement and tool development. Conduct periodic Service Account Planning and Account Reviews.

Job Summary: Key Responsibilities: At least 10 years of hands-on experience with Oracle Cloud Infrastructure (OCI), Oracle RAC, performance tuning for Oracle Database 12c/19c, Data Guard, Far Sync, GoldenGate, upgrades, complex migrations, cross-platform migrations, Exadata, ZDLRA, and DB security products. Implement and maintain complex Oracle solutions, including OCI, Oracle RAC, Data Guard, GoldenGate, Exadata, ZDLRA, and database security products. Design and implement database optimization strategies, identify bottlenecks, and recommend solutions to improve performance. Manage database upgrades and cross-platform migrations following best practices, including prerequisites, testing, and post-upgrade tasks. Effectively troubleshoot database corruption issues by identifying the type of corruption, rebuilding indexes, or utilizing RMAN. Analyze AWR reports to identify top SQL statements, waiting events, and performance bottlenecks. Demonstrate expertise in managing complex database tasks and troubleshooting database crashes. Apply sharp technical troubleshooting skills to resolve issues efficiently. Possess strong project management skills and effective communication skills. Understand and follow support processes to ensure effective problem resolution. Manage escalated technical situations, develop action plans, and communicate effectively with both customers and internal teams. Proactively identify opportunities for services that benefit customers. Collaborate with development and support teams to resolve issues and improve service delivery. Demonstrate strong analytical skills to address technical challenges and optimize performance. Qualifications: BE/BTech and/or MS in Computer Science or a related field (preferred). Oracle Certification (preferred). Ability to travel up to 25% for customer visits. Desired Skills: Strong technical troubleshooting skills and the ability to analyze complex database issues. Good project management and communication skills, with an understanding of support processes. Ability to manage customer relationships and provide proactive solutions. Strong analytical skills to identify opportunities for improvement. Customer Relationship Management: Develop and manage Oracle customer relationships by building long-term relationships with key customer contacts. Work collaboratively with sales, delivery teams, and customers to identify appropriate solutions. Act as the primary delivery contact for Oracle Services, facilitating customer communications and activities across various Oracle lines of business. Ensure effective and efficient use of Oracle delivery resources to meet contract margins and revenue objectives. Identify and submit delivery leads for new opportunities and contract renewals. Act as a point of contact for major incidents, managing communication and customer expectations through resolution. Establish and maintain a governance model with customers at the management and executive levels. Perform scope and risk management throughout engagements. Contribute to Oracles delivery process improvements and tool development initiatives. Conduct periodic service account planning and account reviews to ensure customer satisfaction. Job Summary: Key Responsibilities: At least 10 years of hands-on experience with Oracle Cloud Infrastructure (OCI), Oracle RAC, performance tuning for Oracle Database 12c/19c, Data Guard, Far Sync, GoldenGate, upgrades, complex migrations, cross-platform migrations, Exadata, ZDLRA, and DB security products. Implement and maintain complex Oracle solutions, including OCI, Oracle RAC, Data Guard, GoldenGate, Exadata, ZDLRA, and database security products. Design and implement database optimization strategies, identify bottlenecks, and recommend solutions to improve performance. Manage database upgrades and cross-platform migrations following best practices, including prerequisites, testing, and post-upgrade tasks. Effectively troubleshoot database corruption issues by identifying the type of corruption, rebuilding indexes, or utilizing RMAN. Analyze AWR reports to identify top SQL statements, waiting events, and performance bottlenecks. Demonstrate expertise in managing complex database tasks and troubleshooting database crashes. Apply sharp technical troubleshooting skills to resolve issues efficiently. Possess strong project management skills and effective communication skills. Understand and follow support processes to ensure effective problem resolution. Manage escalated technical situations, develop action plans, and communicate effectively with both customers and internal teams. Proactively identify opportunities for services that benefit customers. Collaborate with development and support teams to resolve issues and improve service delivery. Demonstrate strong analytical skills to address technical challenges and optimize performance. Qualifications: BE/BTech and/or MS in Computer Science or a related field (preferred). Oracle Certification (preferred). Ability to travel up to 25% for customer visits. Desired Skills: Strong technical troubleshooting skills and the ability to analyze complex database issues. Good project management and communication skills, with an understanding of support processes. Ability to manage customer relationships and provide proactive solutions. Strong analytical skills to identify opportunities for improvement. Customer Relationship Management: Develop and manage Oracle customer relationships by building long-term relationships with key customer contacts. Work collaboratively with sales, delivery teams, and customers to identify appropriate solutions. Act as the primary delivery contact for Oracle Services, facilitating customer communications and activities across various Oracle lines of business. Ensure effective and efficient use of Oracle delivery resources to meet contract margins and revenue objectives. Identify and submit delivery leads for new opportunities and contract renewals. Act as a point of contact for major incidents, managing communication and customer expectations through resolution. Establish and maintain a governance model with customers at the management and executive levels. Perform scope and risk management throughout engagements. Contribute to Oracles delivery process improvements and tool development initiatives. Conduct periodic service account planning and account reviews to ensure customer satisfaction.

PositionOverview: We currently have an exciting opportunity for a growth-mindedproduct/offering manager to join our team and accelerate new productdevelopment, with a focus on driving new business growth and New ProductIntroductions (NPI) initiatives for our Building Automation business in India. In this role, you will be responsible fordriving the successful launch of new products and features, from concept tomarket delivery. Travel/Territory : India with travel 15-20% of the time IdealCandidate Experience: 10+ years of experience in product management, with a focus on leading NPI initiatives. At least 5 years of progressive experience in developing marketing new offerings preferably with building automation product/technology companies Conducting market research market mapping with white space analysis Sizing market with TAM, SAM, SOD estimations building business cases Engaging with key customers, industry, and ecosystem partners to understand market needs, and developing partnerships for co-innovation, co-development, and/or co-marketing Ideating with customers technology teams that resulted in building credible product roadmaps and delivering business growth Collaborating cross-functionally in a matrix environment to drive business decisions and program execution KeyResponsibilities: The key deliverable for this role is to build/sustain an India-ledproduct portfolio with a special focus on new offerings across the buildingautomation vertical (BMS, Fire, Security, Access, Wiring Devices). Doing thissuccessfully requires a techno-commercial mindset, the ability to identifysectors of opportunity, interface with customers at senior executivelevels, and translate critical market needs into new products solutions.In this role, you will own delivery of current year annual operating plan foryour portfolio as well as delivery of an NPI roadmap for the 3-year strategicplanning period. Map the market Identify opportunities: Identify andprioritize focus areas by understanding emerging market technologytrends, and customer needs, to recommend which growth opportunities must bepicked up for development. Drive Manage the idea pipeline: Work jointly with engineering, sales, offer marketingteams and co-create with customers to ensure a healthy pipeline of NPI ideas tobe converted into new products driving organic growth. Work closely with RD and innovationteams to develop and test new product concepts. Understand customer needs: Build relationships that will help Honeywellgrow its presence in the Indian market. Engage with top 3-5 potentialcustomers/players to gather critical problem statements needs, andidentify opportunities to differentiate with new Honeywell products solutions. Develop business cases: For each new product/solution idea, size the market opportunity, definecustomer segmentation willingness to pay value-based prices, anddetermine competitive landscape. Use data to assess business viability andcreate compelling, high-value business cases. Define value propositions product roadmaps : Create offeringroadmaps by defining minimum viable offerings by prioritizing customer needsand translating them into actionable product requirements that deliverquantifiable customer value. Lead thedevelopment of product roadmaps for NPI initiatives, outlining key milestones,features, and enhancements to be delivered over time. Prioritize initiativesbased on market trends, customer needs, and business priorities. Own the end-to-end offering portfolio: Build drive portfolio across theoffering lifecycle from ideation to innovation and execution tocommercialization/first revenue, owning the market success of newofferings. Collaborate cross-functionally: Engage with local and global stakeholders for business alignment, andwith cross-functional teams at every stage of the development, execution commercialization process. Lead andcollaborate with cross-functional teams, including product development,engineering, design, marketing, and sales, to drive NPI initiatives forward. This is ahigh-visibility role within the E4E team and will also involve managing pitchesreviews with senior leadership in India and globally. Stakeholder Engagement: Build andmaintain strong relationships with key stakeholders, including executives,customers, partners, and industry influencers. Serve as the primary point ofcontact for NPI-related matters and ensure stakeholders are informed andengaged. PerformanceMonitoring and Optimization: Monitorkey performance metrics for NPI initiatives, including revenue, market share,and customer satisfaction. Analyze performance data to identify areas forimprovement and drive continuous optimization. YOU MUSTHAVE: Minimum of 10 years of expertise in bringing new products to market, and managing a portfolio of products, projects, and investments. Experience in solution consulting and product engineering are also valuable. Bachelor s or Master s degree in Engineering or equivalent experience Product and domain expertise in Buildings or Industrial market segments Strong customer focus and bias for market-backed thinking Impact/Results orientation Ownership mindset Ability to communicate effectively and influence cross-functional and cross-business teams, facilitate diverse groups, help negotiate priorities, and resolve conflict among stakeholders Ability to travel 15-20% of the time domestically and/or internationally WE VALUE: Experience in a global organization Strong leadership and project management skills Ability to adapt to a fast-paced and changing environment

We are looking fir Technical Account Manager. Location- Hyderabad US MNC Night Shift