About the Role We re seeking curious thinkers looking to co-author the next chapters of our story. Joining now means helping shape our vision, structures, and systems; playing a key-role as we launch into our ambitious future. Were looking for a Operations Engineer to work on the NextGen connectivity platform across platforms. This is an outstanding opportunity to help build an ambitious future for our flagship product. What Youll Do Technical Support: Provide advanced-level technical support to customers experiencing complex network issues, including but not limited to routing, switching, security technologies. Troubleshooting: Analyze and troubleshoot network-related problems reported by customers or detected through monitoring systems. Utilize advanced troubleshooting methodologies, diagnostic tools, and protocols to identify root causes and develop solutions. Customer Interaction: Serve as a primary point of contact for customers seeking technical assistance. Communicate effectively with customers to understand their technical issues, provide updates on troubleshooting progress, and deliver timely resolutions. Escalation Management: Escalate unresolved issues to higher-level support teams or engineering teams as needed. Collaborate with internal teams and external partners to expedite issue resolution and ensure customer satisfaction. Knowledge Sharing: Document troubleshooting steps, solutions, and best practices for internal and external knowledge bases. Share knowledge and expertise with team members through training sessions, workshops, and technical forums. Continuous Learning: Stay updated on industry trends, emerging technologies, and best practices in network engineering and technical support. Pursue professional development opportunities, certifications, and training to enhance technical skills and knowledge. What Youll Need 4+ years of experience in network engineering, technical support, or a related field, with a focus on advanced troubleshooting and problem-solving. Deep technical expertise in networking technologies, including TCP/IP Foundations, routing protocols (e.g., BGP, OSPF), switching technologies (e.g., VLANs, STP), network security (e.g., firewalls, VPNs). Experience with network troubleshooting tools and protocols (e.g., Wireshark, SNMP, NetFlow). Strong analytical and problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions. Excellent communication and interpersonal skills, with the ability to interact professionally with customers, colleagues, and stakeholders at all levels. Ability to work effectively in a fast-paced environment, manage multiple priorities, and meet deadlines. Industry certifications such as CCNP, CCIE, or equivalent are highly desirable. Preferred Qualifications : Experience working in a technical assistance center (TAC) or similar customer support environment. Familiarity with network automation and scripting languages (e.g., Python, Perl) for task automation and tool development. Knowledge of cloud networking technologies and architectures (e.g., AWS, Azure, GCP).

Why Quvia Founded in 2019, Quvia is a fast-growing, Series A tech startup passionate about making connectivity and digital experiences better for everyone, everywhere. Our industry-first solutions are already addressing major challenges for companies in the aviation and cruise industries and were just getting started. Quvia is headquartered in the greater Miami region, with offices in the UK and India, and remote teams around the world. As an early-stage company, all Quvia employees have the opportunity to make a significant impact on our growth trajectory, and the future of the industries we serve. Quvia is backed by Columbia Capital, a respected venture capital firm founded in 1989 that has raised over $5 Bn of fund commitments. What You Will Do As a Data Engineer , you will lead the design and development of scalable, reliable, and high-performance data systems that power analytics and decision-making across the organization. You will serve as a technical authority in data engineering and work cross-functionally to elevate our data infrastructure, accelerate innovation, and drive strategic outcomes. Your key responsibilities will include: Data Architecture Pipeline Development : Design and build end-to-end data pipelines, including streaming and batch ETL processes, using modern tools and platforms (e.g., Kafka, Airflow, DBT). Data Modeling Warehousing : Develop optimized data models and warehouse schemas to support business intelligence, reporting, and machine learning use cases. Collaboration Communication : Work closely with analytics, data science, DevOps, and product engineering teams to integrate and align data infrastructure with company goals. Data Quality Governance : Implement robust monitoring, testing, and governance practices to ensure data accuracy, consistency, and compliance. Performance Tuning Optimization : Continuously optimize pipeline performance, storage strategies, and query execution for scalability and efficiency. Mentorship Leadership : Mentor junior data engineers, share best practices, and help foster a high-performing, collaborative data team. Innovation Improvement : Drive continuous improvement by evaluating new tools, frameworks, and processes to enhance our data ecosystem. What You Will Need Required Skills Experience Strong programming skills in Python or Java for data pipeline and backend development. Deep understanding of SQL and modern data warehousing practices. Proficiency with at least one major cloud platform (AWS, GCP, Azure). Experience with Kafka for real-time data streaming and ingestion. Hands-on experience with Git , Docker , DBT , Jenkins , and Airflow for version control, containerization, and orchestration. Ability to lead technical projects and collaborate effectively with cross-functional stakeholders. Nice to Have Experience with Click House , including table design, performance tuning, and Merge Tree optimization. Familiarity with Kubernetes for orchestration of containerized applications. What We Offer Deep domain exposure in aviation and maritime industries. Cross-functional collaboration with global teams. Day-one health benefits. Generous paid time off. Performance-based bonuses. A fast-paced, collaborative environment with real ownership and impact. Quvia is an Equal Opportunity Employer. Employment opportunities at Quvia are based upon ones qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex (including sexual orientation and transgender status), pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, genetic information, or any other characteristic protected by law.