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Freshworks
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Talent Management Manager

Talent Management Manager

Freshworks

8 - 12 years

25 - 30 Lacs

Chennai

Posted:1 month ago| Platform:

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Skills Required

Usage Talent acquisition Project planning Management Talent management Stakeholder management Continuous improvement Operations Logistics Auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Overview

We re looking for a creative, driven, and detail-oriented Onboarding Manager to help build the future of onboarding at Freshworks. Onboarding at Freshworks is becoming an exciting, strategic priority with a strong focus on uncomplicating the new hire experience and delivering a meaningful and positive employee experience right from Day 1.
You ll partner closely with the Talent Acquisition team, People team, business leaders, and global stakeholders to co-create onboarding that s not just functional, but deeply cultural helping every new hire feel grounded in who we are and how we work. This is a high-ownership role with room to shape, grow, and scale ideal for someone excited to build, simplify, and innovate in a space that s gaining strong leadership focus. If you re passionate about uncomplicating processes and experiences, storytelling, facilitation, experience design, and building people programs from scratch, this role is for you.

Roles & Responsibilities

1. Onboarding Experiences

Design and deliver high-impact onboarding experiences operational, cultural, and functional.
Facilitate in-person and virtual onboarding sessions with high energy and authenticity.
Develop formats like interactive workshops, digital learning modules, fireside chats, culture immersions, leadership jams, and storytelling blocks that bring our values, ways of working to life.

2. Project Planning, Admin and Execution

Lead planning and execution for onboarding redesigns, pilots, and rollouts.
Track milestones, manage timelines, and coordinate across functions to ensure smooth delivery.
Manage all onboarding logistics invites, RSVPs, decks, room bookings, and tech setup.
Lead reporting and analysis on feedback, attendance, and session effectiveness.

3. Content, Comms & Creative Ops

Design, write, and curate onboarding narratives across mediums and channels.
Coordinate creation of visual and video assets welcome reels, leadership intros, team walkthroughs, etc.
Keep content fresh, inclusive, and globally relevant.
Build facilitator kits, playbooks, and scalable templates for global use.

4. Global Collaboration & Stakeholder Management

Work with People Partners across geographies to deliver consistent, localized onboarding experiences.
Act as the India liaison for global coordination, deployment, and best practice sharing.
Collaborate with functional leaders to embed onboarding into broader employee lifecycle moments.

5. Process Redesign & Continuous Improvement

Audit and reimagine onboarding processes that need a refresh.
Use feedback loops and new hire insights to continuously simplify and elevate the experience.
Contribute to dashboards and reports that tell the story of onboarding impact.

Why You ll Love This Role

You ll shape how thousands of Freshworks employees experience our culture from Day 1.
You ll get to play in the creative and operational middle ground where ideas meet execution.
You ll work closely with leaders and be part of a people-first team that builds with intention.

Qualifications

8-12 years of experience in Onboarding, L&D, Internal Communications, Employer Branding, or related fields.
A growth mindset open to feedback, curious to learn, and constantly looking for better

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Talent Management Manager