Systems Engineer

About the Systems Engineer role

As a Systems Engineer, you will bring your tech-savvy, user-focused mindset to help support a highly integrated and extensible application landscape and use your blend of expertise across application, database, and infrastructure technologies to ensure the best possible user experience and availability for the business-critical applications under our care.

As a Systems Engineer, you will

• Provide Level 2 and 3 support for a mix of enterprise and line-of-business applications, both client and internally facing.

• Establish the root cause for service disruptions and escalate to the relevant engineering team or vendor.

• Monitor application performance, including the set-up and configuration of monitors, determining thresholds, and configuring alerts, and designing and maintaining dashboards for both the team and key stakeholders.

• Follow best practices for change management, including authoring change requests and presenting them to the CAB as needed.

• Optimize operational and maintenance processes through integrating new technologies and capabilities.

• Ensure support requests are resolved in a timely fashion.

• Analyze logs, traffic flow and configuration data on a periodic basis to detect and address any anomalies or opportunities to optimize.

• Develop scripts for automation, monitoring, and oversight (PowerShell, Python).

• Consult with internal software engineering teams, vendors, internal users, and clients to improve application performance and/or add functionality.

• Document processes, incident triage, actionable bugs, and suggestions (Confluence, Jira)

• Maintain a record and roadmap for configuration changes and scheduling application updates.

About you

· Excellent communication skills· A bachelor's degree in computer science, information technology, information systems or similar.

• Minimum of 5-7 years of experience in a position such as Application Support Engineer, Software Engineer, Systems Administrator, or similar.

• Proficiency in deploying and maintaining multi-tiered applications, both off-the-shelf and in-house developed and on-premises and in the cloud.

• Proficiency in troubleshooting, able to quickly help determine cause of application errors and restoring service.

• Proficiency with monitoring, alerting, and logging tools (New Relic, Logstash).

• Proficiency supporting WINS-based (Windows, IIS, .NET, SQL Server) solutions.

• Advanced knowledge of SDLC process and Agile methodology.

• Knowledge of ITIL practices and service management tools.

• Working knowledge of cloud platforms (Azure and AWS) is a plus.