Home
Jobs

Systems Engineer

0 years

0 Lacs

Posted:18 hours ago| Platform: GlassDoor logo

Apply

Work Mode

On-site

Job Type

Part Time

Job Description

Job Summary

Join our dynamic team as a Systems Engineer where you will leverage your expertise incident management networking to enhance our service desk operations. With a focus on Service Now and Windows you will play a crucial role in ensuring seamless IT support. This role requires rotational shifts and offers a work-from-office model providing an opportunity to grow and make a significant impact.


Responsibilities

  • Collaborate with cross-functional teams to design and implement AI-enabled chatbot solutions that improve service desk efficiency.
  • Monitor and manage network infrastructure to ensure optimal performance and reliability.
  • Respond promptly to incident reports utilizing Service Now to track and resolve issues effectively.
  • Provide technical support for Windows-based systems ensuring smooth operation and minimal downtime.
  • Analyze service desk operations to identify areas for improvement and implement strategic solutions.
  • Develop and maintain documentation for system configurations and troubleshooting procedures.
  • Conduct regular system audits to ensure compliance with company policies and industry standards.
  • Assist in the deployment and configuration of new hardware and software as needed.
  • Train and mentor junior team members on best practices and emerging technologies.
  • Participate in rotational shifts to provide 24/7 support coverage for critical systems.
  • Communicate effectively with stakeholders to provide updates on system status and incident resolution.
  • Utilize incident management tools to prioritize and escalate issues as necessary.
  • Contribute to the continuous improvement of service desk processes and procedures. Qualifications
  • Demonstrate proficiency in AI-enabled chatbot technologies and their application in service desk environments.
  • Possess strong networking skills with experience in managing complex network systems.
  • Exhibit expertise in incident management and the use of Service Now for tracking and resolution.
  • Have a solid understanding of Windows operating systems and related technologies.
  • Show experience in service desk operations and the ability to improve service delivery.
  • Display excellent problem-solving skills and the ability to work under pressure.
  • Demonstrate effective communication skills and the ability to work collaboratively in a team environment.


Certifications Required

ITIL Foundation Certification is a plus.

Mock Interview

Practice Video Interview with JobPe AI

Start Management Interview Now
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Cognizant
Cognizant

IT Services and IT Consulting

Teaneck New Jersey

10001 Employees

2909 Jobs

    Key People

  • Brian Humphries

    CEO
  • Gina Schaefer

    CFO

RecommendedJobs for You

Chennai, Tamil Nadu, India

Pune, Maharashtra, India