Systems Administrator

Primary Purpose Of Position

Key Accountabilities

• Provide operational support for user facing servers and services.
• Contribute to the resolution of operational problems by working collaboratively with virtual peers.
• Resolve ITSC tickets within agreed timeframes by following the Service Management processes and ensure all tickets are correctly documented.
• Conduct Queue Management activities, including the management and auditing of the Incident and Service Request queues, monitoring and alerting the RITC and RITM on trends.
• Works with the regional IT teams to ensure stable operation, availability, reliability, and serviceability of Stantec server infrastructure.
• Analyses and resolves Windows Server related issues in a timely manner.
• Participates in Windows servers capacity planning, performance monitoring and tuning as required.
• Conduct proactive maintenance and administration of designated services, including: implementation, configuration, and monitoring.
• Supports local regional site data backups and restores.
• Collaborate with other IT service teams and the Procurement team on lifecycle management to ensure that local IT assets are fully and effectively used during their effective life.
• Ensure the safe, secure, and effective disposal of Stantec computing devices.
• Participate in cross training and mentoring with service delivery teams.
• Contribute to internal IT Operational/Infrastructure initiatives.
• Participate in IT projects as an operational resource, providing recommendations and performing tasks as required.
• Contribute to the development of operational procedures and documentation.
  

To Be Successful For This Role You'll Need

• Tertiary or industry qualification in Information Technology (or equivalent).
• Minimum 2yrs experience working in an IT environment in a similar role.
• Demonstrated experience in PowerShell experience.
• Outstanding troubleshooting and fault resolution skills.
• Good working knowledge of Microsoft Hyper-V.
• Fundamental knowledge of storage technologies.
• Fundamental knowledge of networking practices.
• Working knowledge in AI technologies.
• A customer focused approach to support and the ability to communicate effectively with a range of people and cultures.
• A self-starter attitude who applies individual initiative to get the job done.
• Maturity and confidence to learn and work independently when required.
• Ability to travel to other Stantec offices both locally and interstate.
• Flexibility to work after hours if required.
  

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