Systems Administrator

Stantec is a global leader in sustainable engineering, architecture, and environmental consulting. The diverse perspectives of our partners and interested parties drive us to think beyond what’s previously been done on critical issues like climate change, digital transformation, and future-proofing our cities and infrastructure. We innovate at the intersection of community, creativity, and client relationships to advance communities everywhere, so that together we can redefine what’s possible. The Stantec community unites approximately 32,000 employees working in over 450 locations across 6 continents.

Primary Purpose of Position:

The professional level Systems Administrator position is a customer facing technical role requiring intermediate proficiency in multiple IT systems and applications. This position is responsible for supporting daily operations, which encompasses Windows Server services, enterprise applications along with operational and administrative functions necessary for ensuring quality and timely service delivery.

Key Accountabilities:

• Provide operational support for user facing servers and services.
• Contribute to the resolution of operational problems by working collaboratively with virtual peers.
• Resolve ITSC tickets within agreed timeframes by following the Service Management processes and ensure all tickets are correctly documented.
• Conduct Queue Management activities, including the management and auditing of the Incident and Service Request queues, monitoring and alerting the RITC and RITM on trends.
• Works with the regional IT teams to ensure stable operation, availability, reliability, and serviceability of Stantec server infrastructure.
• Analyses and resolves Windows Server related issues in a timely manner.
• Participates in Windows servers capacity planning, performance monitoring and tuning as required.
• Conduct proactive maintenance and administration of designated services, including: implementation, configuration, and monitoring.
• Supports local regional site data backups and restores.
• Collaborate with other IT service teams and the Procurement team on lifecycle management to ensure that local IT assets are fully and effectively used during their effective life.
• Ensure the safe, secure, and effective disposal of Stantec computing devices.
• Participate in cross training and mentoring with service delivery teams.
• Contribute to internal IT Operational/Infrastructure initiatives.
• Participate in IT projects as an operational resource, providing recommendations and performing tasks as required.
• Contribute to the development of operational procedures and documentation.

To be successful for this role you'll need:

• Tertiary or industry qualification in Information Technology (or equivalent).
• Minimum 2yrs experience working in an IT environment in a similar role.
• Demonstrated experience in PowerShell experience.
• Outstanding troubleshooting and fault resolution skills.
• Good working knowledge of Microsoft Hyper-V.
• Fundamental knowledge of storage technologies.
• Fundamental knowledge of networking practices.
• Working knowledge in AI technologies.
• A customer focused approach to support and the ability to communicate effectively with a range of people and cultures.
• A self-starter attitude who applies individual initiative to get the job done.
• Maturity and confidence to learn and work independently when required.
• Ability to travel to other Stantec offices both locally and interstate.
• Flexibility to work after hours if required.

Primary Location: India | Pune

Organization: 3894 IT Services-IN India-Pune IN

Employee Status: Regular

Travel: No

Schedule: Full time

Job Posting: 02/07/2025 08:07:37

Req ID: 1001353