System Engineer

Transformation has resulted in changes in skills requirements, roles, and numbers of roles required in the new operating model. The roles in the new operating model will be restricted to employees in the selection pool in the first instance. Selection for any jobs that remain unfilled following the agreed selection process will be conducted in line with the Global Recruitment policy.

Job Title: System Engineer

Purpose of job:

To implement, manage, maintain and monitor Information and Communication Technology (ICT) infrastructure for a range of appropriate, efficient and affordable IT services to enable BCMS staff to have access to meet objectives, business needs, strategy, and to enable target audience to access appropriate information on our products and services

Main opportunities/challenges for this role

Accountabilities, responsibilities, and main duties:

Support ICT infrastructure (IT hardware, software, network and telephony infrastructure) administration, implementation and upgrades according to business and technical needs, in accordance with IT strategy, best practice, change and configuration management.

• Ensure availability of LAN, WAN, IPT, Internet connectivity and other IT services
• Provide Local IT support to staff in 24 x 7 environment
• Responsible for IT inventory management
• Monitor GTI servers, O365, SharePoint Online, Defender, Video conferencing and Mobile applications services and taking corrective action.
• Ensure daily backups of all servers including conducting test restores
• Ensure GTI systems with approved IT updates and software (IT software compliance)
• Ensure restricted access to server room and physical security of IT equipment’s.
• BCP management from IT support prospective

Technical Support and Vendor management Manage support call logs, provide technical resolution within agreed period and follow up on escalated issues to meet operational requirements.

• Coordinate with Global IS and process teams for IT operations
• Ensure timely first & second level of support as per the pre-defined SLA\OLA.
• Escalate any problems/issues to relevant teams as required and follow up.
• Vendor Coordination for appropriate and timely IT support in place
Raise IT procurement request on demand with adherence to British Council procurement policies

Key Relationship

Internal- Line Manager & HOD

External-Customers, Region & Country finance.

Qualifications – Graduate

Role specific knowledge and experience

Minimum/essential

Expert with an IT experience on desktop support and server administration. Networking and providing technical and business application support.

Familiar to ITIL- Incident management process

Further Information

Pay Band – 4

Contract Type – Fixed Term Contract

Closing Date (Time) – 17th July 2025

We are committed to policies and practices of equality, diversity and inclusion across everything we do. We will support all employees to make sure their behaviour is consistent with this commitment. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.