System Administrator

Responsibilities

• Oversee, optimise, and maintain servers, storage, networking components, and cloud-based services to ensure seamless operation and performance.
• Deploy, manage, and optimise virtualised environments using platforms such as VMware, Hyper-V, and others.
• Administer and manage Windows Server environments (2012-2022), including Active Directory, DNS, DHCP, Group Policy, and file services.
• Develop automation scripts and enhance systems using tools such as PowerShell, Bash, or Python to improve efficiency and streamline processes.
• Manage routers, switches, firewalls, and ensure the smooth operation of LAN/WAN, VPNs, VLANs, DNS, DHCP, and other network services.
• Develop, implement, and oversee robust backup and disaster recovery strategies using solutions like Veeam, Acronis, and Veritas.
• Lead the effort to ensure the timely deployment of security updates and vulnerability remediation.
• Oversee antivirus, firewalls, encryption, and access controls, and ensure patch compliance through regular patch management cycles.
• Utilise RMM tools (e. g., Kaseya VSA, Datto, NinjaOne, ManageEngine, ConnectWise) and ticketing systems (e. g., ServiceNow, Jira Service Management) to monitor systems, handle incident management, and perform proactive maintenance.
• Provide advanced troubleshooting and resolve system issues in a timely, methodical manner to minimise downtime and system impact.
• Collaborate with cross-functional teams and maintain comprehensive documentation for patching procedures, configurations, and best practices.
• Guide and mentor junior staff members on patching protocols, IT best practices, and other technical matters to enhance team knowledge and skills.
• Provide expert troubleshooting support related to Kaseya tools, ensuring effective resolution of issues with monitoring, automation, patching, or system alerts.
  

Requirements

• Windows Server Administration (2012-2022).
• Virtualisation: VMware, Hyper-V, etc.
• Networking: TCP/IP, VLANs, VPNs, DNS, DHCP, firewalls.
• Automation and Scripting: PowerShell, Bash, Python.
• Patch Management: Experience using WSUS, SCCM, or similar tools.
• Backup and Disaster Recovery: Veeam, Acronis, Veritas.
• RMM and Ticketing Tools: Kaseya VSA, ManageEngine, Datto, ITGlue, ServiceNow, ConnectWise, etc.
  

Soft Skills

• Strong communication and analytical skills.
• Detail-oriented, capable of managing multiple patching cycles and updates simultaneously.
• Ability to work well under pressure and manage technical issues efficiently.
  

Education And Certifications

• Bachelor's Degree in Computer Science, Information Technology, BCA, B. Tech, Engineering, or a related field (required).
• Master's Degree: MCA or M. Tech is preferred.
• MCSA/MCSE, CCNA, VCP, CompTIA Security+, ITIL Foundation, ServiceNow System Administrator.