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2.0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
The purpose of this role is to script surveys on the survey platform, ensuring accurate execution according to specifications, with a focus on on-time delivery and end-to-end quality assurance. Job Description: Bachelor’s degree in computer science, Information Technology, Statistics, or a related field 2+years of experience working with VOXCO, Forsta or similar survey programming software. Experience of scripting multi-market complex projects. Program and script high-complexity surveys on the Survey platform, ensuring accurate execution according to specifications, with a focus on on-time delivery and end-to-end quality assurance. Conduct thorough testing of surveys, review data, and provide high-quality links to clients. Be able to provide technical support and troubleshooting for survey-related issues. Coordinate with internal project managers / client services team members to finalize materials; provide guidance on tool functionality and solutions. Review survey questionnaires and make recommendations for efficient programming and optimal data layout to improve data quality and user experience. Develop, test, and implement innovative approaches, functions, and solutions to streamline survey programming and enhance project efficiency. Strong understanding of JavaScript, HTML, CSS, and other relevant programming languages. Should be comfortable to work in night shifts – rotational, 24/7 operational support and working on weekends - Roaster Client-focused with strong consulting, communication, and collaboration skills. Emotionally intelligent, adept at conflict resolution, and thrives in high-pressure, fast-paced environments. Demonstrates ownership, problem-solving ability, and effective multitasking and prioritization Location: DGS India - Mumbai - Goregaon Prism Tower Brand: Merkle Time Type: Full time Contract Type: Permanent Show more Show less
Posted 23 hours ago
0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes. Job description Designation- Associate Director- Human Resources Shift- Mid Shift Location- Mindspace, Malad West, Mumbai POSITION PURPOSE: The holder of this role manages all Employee Experience & Retention activities of the aligned process. the role also requires ensuring all EE&R activities and performance standards are carried out as planned within the agreed time frames with no short fall in TAT thereby ensuring the highest levels of employee engagement and employee satisfaction in the process. KEY ACCOUNTABILITIES/ RESPONSIBILITIES Employee Relationship management and Communication: To be the single point of contact providing EE&R representation in the aligned process through effective employee relations/counsel & query/grievance handling. Conduct policy sessions during induction, training and BAU (refresher) stages. Ensure sufficient presence and visibility on the operations floor. Own and facilitate the Reward and Recognition process (including distressing) across the floor. Assist the floor in activities where EE&R intervention is required. Timely execution of ESAT/Dipstick &360 Surveys and carry out required action in identified areas. • Communicate any policy/procedure updates/additions/deletions to all the concerned people in the process Drive Corporate Social Responsibility initiatives. Meet with the Team Leaders/Managers and Teams at regular intervals to understand their concerns and to apprise them of any HR updates - skip level meetings and One-on-ones. Drive fun activities in the process Career Progression & Performance Management : Ensure timely communication/execution/completion of Performance Management Process (annually and bi-annually and monthly). Facilitation & timely execution of Internal Job Postings (Lateral) in the Process. Conduct the assessment centre for promoting advisors to the next level . Compliance: Increments of employees as per the life cycle approach Ensure that confirmations are done after six months Ensure that payroll inputs reach the coordinators in time and signs off the payroll before it is sent to the vendor Follow up on Background Checks and ensure that action is taken on employees with unfavourable reports. Own and prepare the weekly headcount and attrition reports. Provide information and support for carrying out of effective Audits. ⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses. Show more Show less
Posted 23 hours ago
2.0 years
0 Lacs
Mumbai Metropolitan Region
On-site
The purpose of this role is to script surveys on the survey platform, ensuring accurate execution according to specifications, with a focus on on-time delivery and end-to-end quality assurance. Job Description: Bachelor’s degree in computer science, Information Technology, Statistics, or a related field 2+years of experience working with VOXCO, Forsta or similar survey programming software. Experience of scripting multi-market complex projects. Program and script high-complexity surveys on the Survey platform, ensuring accurate execution according to specifications, with a focus on on-time delivery and end-to-end quality assurance. Conduct thorough testing of surveys, review data, and provide high-quality links to clients. Be able to provide technical support and troubleshooting for survey-related issues. Coordinate with internal project managers / client services team members to finalize materials; provide guidance on tool functionality and solutions. Review survey questionnaires and make recommendations for efficient programming and optimal data layout to improve data quality and user experience. Develop, test, and implement innovative approaches, functions, and solutions to streamline survey programming and enhance project efficiency. Strong understanding of JavaScript, HTML, CSS, and other relevant programming languages. Should be comfortable to work in night shifts – rotational, 24/7 operational support and working on weekends - Roaster Client-focused with strong consulting, communication, and collaboration skills. Emotionally intelligent, adept at conflict resolution, and thrives in high-pressure, fast-paced environments. Demonstrates ownership, problem-solving ability, and effective multitasking and prioritization Location: DGS India - Mumbai - Goregaon Prism Tower Brand: Merkle Time Type: Full time Contract Type: Permanent Show more Show less
Posted 23 hours ago
0 years
0 Lacs
Mumbai Metropolitan Region
On-site
The purpose of this role is to deliver analysis inline with client business objectives, goals, and to maintain, develop and exceed client performance targets. Job Description: Key responsibilities: Understands the client needs in specific. Ensures crisp communication with clients and work as an interface between team members and client counterpart. Discusses issues related to questionnaires with clients and suggest solutions for the same Uses specialised knowledge of market research tools - Q Research, Quantum, Dimensions / programming languages to understand the client requirements and build surveys/ deliver data tables as per the requirement with required quality and productivity levels Reviews project requirements and executes projects independently as per requirements by following the guidelines and deploying the tools/systems as applicable Assigns and allocates work to the junior team members, coordinates with them and help them programme the surveys Creates and follows work allocation schedule and project plan Location: Coimbatore Brand: Merkle Time Type: Full time Contract Type: Permanent Show more Show less
Posted 23 hours ago
0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
Company Mission : Through an elite team of courteous and responsive professionals, our mission is to deliver an unrivalled service experience. We are committed to building long-term relationships with our clients. We are partners for a better future. Company Objectives : Keep up every promise. Do more with less. Create an extraordinary customer experience. Service Delivery Manager Expectations : Project Management Planning tasks proactively Tracking planned tasks Status updates Client facing as a Overall PMO Tracking Contract signoffs, invoices and receivables Process compliance Skillsets/behavioural: Work with honesty, integrity and with the company’s best interest in mind. Take ownership of all your tasks. Continuous growth and development - ask questions. Possess excellent communication and interpersonal skills. Good at multi-tasking. Organised. Detail oriented. Punctual. Open minded. Team /Collaboration Build positive and professional working relationships. Take ownership of the success of the team. Help one another. Hold each other accountable. Work with multiple stakeholders both Internal and External The daily tasks for a service delivery coordinator typically involve overseeing the delivery of services to clients, ensuring smooth operations, and maintaining client satisfaction. Daily Tasks Team Coordination : Attend daily stand-ups or check-ins to discuss assignments and challenges. Provide guidance or troubleshooting support for complex issues. Monitor Service Performance and Operations : Review daily operational metrics against SLAs. Oversee the day's field service schedules and assignments. Incident and Problem Management : Address any issues and ensure proper escalation and resolution. Communicate with teams to understand root causes and resolution progress. Customer and Stakeholder Communication : Serve as the main point of contact responsible for the successful delivery of services that you are managing. Address feedback, concerns, and escalations from customers promptly. Performance Monitoring : Track daily KPIs, such as response time, resolution time, and SLA compliance. Identify any potential risks or delays in service delivery. Monitor and document recurring issues for long-term resolution plans. Continuous Improvement Activities : Identify areas for process improvement and suggest optimizations. Evaluate feedback from customers and teams to improve service quality. Manage Scheduled Activities : Oversee planned activities. Liaise with customer, other departments, or vendors, to ensure smooth operation of activities Additional Tasks as Required : Attend or lead meetings with clients, vendors, and senior management. Stay updated on the latest IT trends or tools in the field. Ensure adherence to organizational policies and best practices. Closure and Follow-up : Ensure that all service requests are completed satisfactorily and closed in a timely manner. Follow up with clients to confirm resolution and address any remaining concerns or additional needs. Take Ownership: Own the success of your work, the engineers you support, and your team’s work every day. Weekly Tasks Team Meetings : weekly team meetings with the service delivery team to discuss priorities, review progress on ongoing projects, and address any challenges or bottlenecks. Progress Tracking : Monitor the progress of ongoing service delivery activities throughout the week. Track task completion, milestones reached, and any delays or obstacles encountered. Client Communication : Maintain regular communication with clients throughout the week to provide updates on project status, address any issues or concerns, and gather feedback on service delivery performance. Escalation Management : Address any escalated issues or client complaints promptly and work to resolve them to the client's satisfaction. Escalate unresolved issues to higher management or other relevant stakeholders as needed. Resource Coordination : Coordinate resources, including personnel, equipment, and materials, to support ongoing service delivery activities. Ensure that resources are allocated efficiently and effectively to meet project requirements. Quality Assurance : Conduct regular quality checks on deliverables and service outputs to ensure they meet quality standards and client expectations. Address any quality issues identified and take corrective actions as necessary. Documentation and Reporting : Update project documentation, including task lists, status reports, and client communication logs, on a weekly basis. Prepare and distribute weekly progress reports summarizing project status, accomplishments, and upcoming milestones accordingly. Performance Review Meetings: Attend weekly performance check-in meetings with team members on ongoing service delivery to discuss individual performance, provide feedback, and identify areas for improvement or development. SLA Compliance : Monitor service level agreement (SLA) compliance throughout the week. Ensure that service delivery activities are meeting agreed-upon performance targets and take corrective actions to address any SLA breaches. Client Feedback Collection : Coordinator gathers feedback from the client on service delivery performance through surveys, meetings, or other feedback mechanisms. Preparation for Next Week : Review upcoming project requirements, client commitments, and resource availability to ensure readiness for the following week. Plan and prioritize tasks to ensure a smooth start to the next week's activities. Monthly Tasks Performance Review and Analysis : Help conduct a comprehensive review of service delivery performance over the past month. Analyze key metrics such as service response times, resolution rates, and client satisfaction scores to identify areas of improvement. Client Satisfaction Surveys : Distribute client satisfaction surveys to gather feedback on service quality, responsiveness, and overall experience. Analyze survey responses to identify trends and areas for improvement in service delivery. Service Level Agreement (SLA) Review : Help review existing SLAs with clients to ensure that service delivery targets and performance metrics are aligned with client expectations. Identify any SLA breaches or areas needing adjustment and work with stakeholders to address them. Resource Allocation Review : Help evaluate resource allocation and utilization trends over the past month. Determine if any adjustments are needed to optimize resource allocation and ensure efficient service delivery. Process Improvement Initiatives : Identify opportunities for process improvement in service delivery operations. Propose and implement changes to streamline workflows, reduce bottlenecks, and enhance service quality and efficiency. Training and Development Planning : Assess your training needs for service delivery based on your performance reviews and identified skill gaps. Client Meetings : Attend monthly or quarterly meetings with key clients to review service performance, discuss upcoming projects or initiatives, and gather feedback on service delivery. Documentation Review : Review and update documentation related to service delivery processes, procedures, and client-specific requirements. Ensure that all documentation is accurate, up-to-date, and easily accessible to team members. Risk Assessment : Conduct a risk assessment of service delivery operations to identify potential risks and vulnerabilities. Develop strategies and mitigation plans to address identified risks and ensure continuity of service delivery. Continuous Improvement Projects : Look into continuous improvement projects aimed at enhancing service delivery processes, systems, and tools. Collaborate with cross-functional teams to implement improvements and monitor their impact on service performance. Long-term Planning : Participate in long-term planning activities to align service delivery strategies with overall business goals and objectives. Identify emerging trends, challenges, and opportunities in the industry and develop strategies to address them proactively. Only willing to work in North American Shifts can apply. Show more Show less
Posted 23 hours ago
0.0 years
0 Lacs
Mapuca, Goa
On-site
Daily field visits to identify and meet potential customers Generate leads through door-to-door marketing, local networking, and area surveys Promote and explain company products clearly Distribute brochures, take customer inquiries, and capture leads Follow up with interested prospects to close sales Maintain a daily record of visits, client feedback, and sales achieved Submit reports to the supervisor on a regular basis Understand local market trends and competition Location: Goa Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Schedule: Day shift Language: English (Preferred) Work Location: In person
Posted 23 hours ago
1.0 years
0 Lacs
Raipur, Chhattisgarh, India
On-site
We are looking for a dedicated and detail-oriented Surveyor with at least 1 year of field experience to join our team. The ideal candidate will be responsible for collecting data on field locations, conducting site surveys, and submitting accurate reports in a timely manner EXP:- 1 Years -mini Area :- Chhattisgarh Duration :- 1 Month contact :- 7781007440 Show more Show less
Posted 23 hours ago
0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Position Title : Lead Test Engineer – Product Assurance Location : Bangalore, India Business Unit: Allegion India Pvt. Ltd Job Role : Lead Test Engineer As a Lead Test Engineer, you will provide Technical leadership for the test team, you will be an SME in Product Testing/Assurance. Verify the quality of the requirements, including testability, requirement definition, test design, test-script and test-data development, test automation, test-environment configuration; test-script configuration management, and test execution; you will conduct test-design and test-procedure walk through and Implement test-process improvements resulting from lessons learned and benefits surveys. You will mentor team members on New Product Domains, Testing Methodologies & Processes. You will stay current on latest test approaches & tools and transferring this knowledge to test team. You will set the strategy for implementing test-process improvements. You will strategize for new testing methodologies & processes in alignment with business Initiatives. You will work closely with the Engineering team to deliver the highest quality products in a timely and cost-efficient manner. J ob Description: Roles & Responsibilities, Abilities & Skills: • Lead test projects to evaluate new mechanical & electro-mechanical products, changes to existing products, and competitor products. Serve as full member on teams, collaborate with internal customers, develop test plans, defining test sample size, define the Pass / Fail criteria, streamlining or tailoring any test procedures, schedule lab resources, oversee or perform tests, report results, and make recommendations in a timely manner. • Evaluate products or product changes for conformance to pertinent standards using test results, statistical analysis, reliability modeling, and engineering criteria. • Analyze Requirements, Develop plans (DVP&R), procedures, test equipment, and fixtures to perform mechanical, environmental, and electrical tests on door hardware and access control products. • Support Engineering to Investigate product failures to help identify root cause and recommend corrective actions. • Drive process improvement, increasing lab throughput and improving repeatability & reproducibility of test results. • Serve as an internal expert on test methods, industry standards, data analysis tools, and Design of Experiments (DOE), Measurement System Analysis (MSA), Weibull Analysis, and FMEA. • Test Automation, Program PLCs to operate test machines and other custom bench tests. • Use strong communication and interpersonal skills to serve internal customers such as Product Engineering, Process Engineering, Product Management, and Technical Service, and to collaborate with peers, both locally and globally. • Fluent in most engineering processes and leading efforts to improve. • Responsible for managing and completing significant projects involving multiple components and subsystems. • Technical leadership on cross-functional teams. • First point of contact within engineering with external customer (mid-mgmt. level), resolves external customer issues at advanced engineering level, customer presentations. • Identifies and manages many of own assignments. • Skilled at customer presentations and communicating and influencing internal customers (across functions and upwards). • Documentation is professional and frequent with virtually all technical work formally captured. • Able to apply several engineering concepts and develop/derive new relationships for a specific problem. • Able to quickly generate numerous alternative solution paths, and objectively down-select to several technically promising alternatives based on sound reasoning. • Critical thinking and analytical skills to examine product failure issues and prioritize necessary tests; from reproducing the reported issue and emphasizing the fix for critical issues to understanding how the issue was fixed; analyze actual results against the expected ones. Participate in the technical review process contributing to the project team from the reliability and testing point of view. • Able to assess continuation risk and quality of previous work on a project. • Shall have basic understanding about the Reliability predictions and shall closely work with Reliability and Quality group • Shall represent the test lab in multiple Design reviews and Gate reviews. • Shall closely work with other Test Lab locations, Product Design Team, Operations, Compliance team, Reliability Engineers, Quality Engineers, Product owners and Technical Support team • Shall be identifying the need for any new test methods and shall support in setting up the test machines, by working with the global test lab locations and vendors, as necessary. Willing to train the new engineers and provide any technical support when needed. Job Requirements: Percentage of Travel : 10% Minimum Years of Experience: 8 Education Standard: Bachelor’s degree in engineering Knowledge & Work Experience required: - Experience in testing electro-mechanical products - Programming of Logical Controllers (PLCs) - Management of multiple projects in a fast-paced environment - Troubleshooting of pneumatic and electro-mechanical systems - Possess basic knowledge about the Electronic Circuits and shall have experience in trouble shooting of the Products and Test Stations. - Experience in Instrumentation & Programming for SPM’s. - Should be familiar with programming, software, automation, RF technologies, BLE, Wi-fi, etc. - Exposure to various test standards (UL, BHMA, CE, FCC, IC etc.) Experience with architectural door hardware would be highly desirable, including exposure to BHMA and UL standards. Allegion is a diverse and inclusive environment. We are an equal opportunity employer and are dedicated to hiring qualified protected veterans and individuals with disabilities. If for any reason you cannot apply through the job center, please contact HR, Allegion India for special accommodation. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more details please visit: www.allegion.com Show more Show less
Posted 23 hours ago
5.0 years
0 Lacs
Mahad, Maharashtra
On-site
Intercorp Biotech Group is a reputed manufacturer of high-quality products in Human Food Fortification, Personal & Home Care, and Animal Feed Supplements. We are committed to innovation, efficiency, and delivering impactful solutions to our customers. Job Summary: We are seeking an experienced and driven Sales Manager – Veterinary Products to lead our sales efforts in Animal Feed Supplements and Ingredients. The ideal candidate will bring a strong network within the poultry, cattle, and aquaculture feed sectors and a proven ability to build, manage, and grow key accounts across India. Key Responsibilities: Drive sales and expand the customer base for animal feed supplements across regions Build and maintain relationships with manufacturers of poultry, cattle, and aquaculture feed Develop and manage distributor/dealer networks and regional sales teams Conduct field visits with sales personnel and channel partners Formulate and execute marketing campaigns, sales schemes, trade offers, and product promotions Oversee design of packaging, labeling, marketing collaterals, and digital campaigns Conduct competitor analysis and gather market intelligence Manage product lifecycle including R&D coordination, market surveys, cost & pricing strategy, and new product introductions Stay updated on regulatory standards for veterinary products Travel 15–20 days/month as required to maintain field presence Preferred Experience: · Sales experience with feed supplements/ingredients targeted to poultry, cattle, and fish/aquaculture feed manufacturers · Familiarity with government e-procurement platforms like GEM and international procurement channels · Product management and marketing experience in animal nutrition or veterinary products Qualifications: · Bachelor’s degree in Business, Marketing, Animal Nutrition, Veterinary Science, or related field · 5+ years of relevant sales experience in animal feed or veterinary sector · Strong knowledge of animal nutrition, feed ingredients, and industry trends · Excellent communication, negotiation, and leadership skills · Ability to work independently and as part of a team · Strong problem-solving and analytical skills · Willingness to travel frequently Job Location- Maharashtra, Gujarat Job Type: Permanent Pay: ₹25,893.86 - ₹50,529.04 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Language: English (Preferred) Work Location: In person
Posted 1 day ago
0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
This Opportunity is for Saudi Arabia Job Summary United ARK Contracting is seeking a talented and experienced Civil Engineer to join our team. The ideal candidate will be responsible for designing, planning, and overseeing construction projects to ensure they are completed safely, on time, and within budget. This role is critical for managing the technical and operational aspects of civil engineering projects, including infrastructure, roads, bridges, and buildings. Roles & Responsibilities Design and develop civil engineering projects, including infrastructure, roads, bridges, and building structures, ensuring compliance with all relevant codes and standards. Conduct site assessments and surveys to evaluate project feasibility and identify potential challenges. Prepare detailed engineering plans, specifications, and cost estimates for construction projects. Oversee construction activities, including managing contractors, ensuring quality control, and addressing any technical issues that arise on-site. Monitor project progress, including scheduling, budgeting, and resource management, to ensure timely and cost-effective completion. Collaborate with architects, project managers, and other stakeholders to integrate design requirements and resolve any project-related issues. Ensure that all engineering activities comply with safety regulations and environmental standards. Prepare and present reports on project status, progress, and any issues to senior management and clients. Show more Show less
Posted 1 day ago
10.0 - 15.0 years
0 Lacs
Delhi, India
On-site
Position Title: Service Head – After-Market Department: After-Sales Service Location: Nepal Reporting To: General Manager / CEO / Director – Aftermarket Industry: Automobile (Passenger/Commercial Vehicles) Position Summary: The Service Head – After-Market is responsible for leading and managing the entire after-sales service operations, including service centers, customer service, technical support, warranty management, parts, and service marketing. The role aims to ensure high levels of customer satisfaction, process efficiency, revenue growth from service operations, and strong team leadership. Key Responsibilities: 1. Service Operations Management Oversee day-to-day operations of service workshops and field service teams. Develop and implement standard operating procedures (SOPs) for service quality and efficiency. Ensure service readiness across all locations, including infrastructure, tools, and manpower. 2. Customer Satisfaction & Quality Drive high customer satisfaction (CSI) and Net Promoter Score (NPS). Resolve escalated customer complaints promptly and ensure root cause analysis and corrective action. Conduct regular audits and feedback surveys to enhance service experience. 3. Revenue & Business Development Achieve service revenue, profitability, and cost control targets. Promote value-added services such as AMC, Extended Warranty, and Service Packages. Implement strategies to increase workshop footfall and customer retention. 4. Parts & Inventory Management Coordinate with the parts department to ensure availability and timely supply of spare parts. Monitor inventory levels, aging stock, and minimize wastage. 5. Team Management & Training Lead, mentor, and train the service team including service advisors, technicians, and managers. Conduct performance reviews and implement KPIs for all service staff. Drive a customer-centric and performance-driven culture. 6. Warranty & Technical Support Ensure proper implementation of warranty policies and claims processing. Liaise with OEMs for technical updates, product improvements, and training needs. 7. MIS & Reporting Analyze service performance data and generate regular MIS reports for management. Provide actionable insights and suggest improvements based on data analytics. Key Requirements: Education: Bachelor's Degree in Mechanical/Automobile Engineering. MBA preferred. Experience: Minimum 10-15 years in after-sales service in the automobile industry with at least 5-7 years in a leadership role. Skills: Strong leadership and team management skills Technical knowledge of vehicles and service processes Customer relationship management Analytical thinking and problem-solving Familiarity with DMS/ERP tools and service software Show more Show less
Posted 1 day ago
0.0 years
0 Lacs
Moradabad, Uttar Pradesh
On-site
Position: Field Sales Executive – Solar Location: Moradabad CTC: ₹3–4 LPA Role: Conduct site surveys and client meetings Generate leads and close solar/inverter/battery sales Ensure timely payment collection Build partnerships in the region Requirements: Sales experience in solar/inverter/battery preferred Own bike mandatory Local area knowledge Job Type: Full-time Pay: ₹300,000.00 - ₹400,000.00 per year Schedule: Day shift Fixed shift Application Question(s): How many years of field sales experience do you have ? Do you have experience selling battery / inverter or solar panels ? What is your current and expected ctc? What is your notice period, how soon can you join once selected? Bike is compulsory, Do you have a bike? Location: Moradabad, Uttar Pradesh (Required) Work Location: In person Application Deadline: 19/06/2025
Posted 1 day ago
0 years
0 Lacs
Bengaluru East, Karnataka, India
On-site
A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!A day in the life of an Infoscion As part of the Infosys testing team, your primary role would be to anchor testing requirements, develop test strategy, track & monitor project plans, review test plans, test cases and test scripts. You will develop project quality plans, validate defective prevention plans to deliver effective testing solutions for clients. You will ensure right test environment is available and provide necessary review feedback for test data setup to ensure timely commencement of test execution You will validate "go live" activities such as production verification to ensure that the application runs in the production environment without any issues. In addition, you will mentor the team and provide regular feedback and coaching to help them continually improve their performance If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Show more Show less
Posted 1 day ago
0 years
0 Lacs
Delhi, India
On-site
Selected Intern's Day-to-day Responsibilities Include Campaigns & Outreach Use Interakt to send WhatsApp broadcasts, reply to queries, and follow up with leads/distributors Monitor responses and identify potential leads for calls or follow-ups Coordinate email or message templates for campaign use Ads & Analytics Run and monitor Meta ads daily (check spends, CTR, and lead quality) Make small edits in creatives or the audience if required Report ad performance metrics to the team (daily/weekly basis) Content & Coordination Coordinate with the Instagram agency on what content is going live today Ensure captions, hashtags, and music trends align with the brand Track growth in followers, engagement, and reach AI Tools & Creative Tasks Use ChatGPT/AI for brainstorming product names, captions, or survey questions Make basic mockups or creatives using Canva/Figma Document all creative ideas for future use Amazon & Website Run Helium 10 checks on top-performing keywords and update the keyword bank Monitor competitor ASINs or pricing (if needed, daily/alternate days) Assist in coordinating withthe tech team for website updates/landing pages Surveys & Feedback Share and monitor surveys via WhatsApp or forms Follow up on open responses and record insights Summarize customer feedback for internal planning About Company: We at PEXPO, are committed to saving the planet from throwaway plastics and have set up the largest stainless steel bottle manufacturing plant in India. The PEXPO's stainless steel range of bottles are made from the highest grade stainless steel sheets and are designed to meet every need of making them reusable, safe, and environment-friendly. Show more Show less
Posted 1 day ago
0.0 - 31.0 years
0 - 0 Lacs
Tirupati
Remote
Job Summary: We are seeking a knowledgeable and engaging Software Trainer to educate individuals and teams on software systems and tools. The trainer will be responsible for creating and delivering high-quality training sessions—both in-person and virtual—ensuring that learners understand how to use software effectively for business or academic purposes. Key Responsibilities: Design and deliver training programs for various software applications (e.g., AI/ML, Python, programming tools, Database Systems, etc.) Conduct hands-on sessions, workshops, and webinars. Assess training needs through surveys, interviews, or consultations with managers or clients. Customize training programs based on the audience (beginners, intermediate, advanced). Provide post-training support and troubleshoot learners' technical issues. Track training effectiveness through feedback, tests, and performance metrics. Stay updated with the latest software tools, trends, and training methodologies. Required Qualifications: Bachelor’s degree in Computer Science, Information Technology, Education, or a related field. Proven experience as a software trainer, technical instructor, or similar role. Excellent verbal and written communication skills. Strong understanding of software systems, tools, and teaching techniques. Ability to explain complex concepts in a simple and engaging manner. Familiarity with learning management systems (LMS) and e-learning platforms is a plus. Preferred Skills: Experience with programming languages (Python, AI/ML, Mongodb, Mysql, JavaScript, etc.) Knowledge of enterprise tools like Power BI. Certification in instructional design or a relevant software product.
Posted 1 day ago
0 years
0 Lacs
Dehradun, Uttarakhand, India
On-site
🚀 Join Us as a Marketing Research Intern (Paid | 2–3 Months) At Learners Galaxy , we're reshaping the future of online education. Specializing in cutting-edge domains like machine learning, NLP, deep learning, and computer vision — we craft immersive, research-driven learning experiences that blend flexibility with real-world relevance. If you're passionate about technology and education, this is the place to be. We’re on the hunt for a Marketing Research Intern — someone analytical, resourceful, and proactive — to help us decode market signals and uncover growth opportunities from the ground up. 🌟 What You’ll Work On Dive into market and competitor research to shape our go-to-market strategy Analyze learner trends, channels, and user behavior to identify high-potential segments Explore platforms like LinkedIn, Discord, Reddit, and college networks to pinpoint growth avenues Assist in shaping positioning, messaging , and early outreach plans Collaborate directly with the founders to turn insights into experiments and campaigns Support the creation of shareable content, surveys, landing pages , and user cohorts Track key metrics, gather user feedback, and continuously refine strategies based on data ✅ What We’re Looking For A strong interest in edtech, startups, or digital marketing Someone who thrives in ambiguous, fast-paced environments Self-driven, curious, and comfortable taking initiative without constant direction Familiarity with tools like Google Sheets, Notion, Canva, Typeform, Webflow is a plus Bonus if you’ve worked on a research project or helped scale an online product before Duration : 2–3 months Type : Paid Internship Perks : Certificate, Letter of Recommendation, and the chance to work closely with startup founders on real-world projects Ready to dive in? Let’s build something impactful together. 📩 Apply now or DM for more details Show more Show less
Posted 1 day ago
1.2 years
0 Lacs
Mumbai, Maharashtra, India
On-site
Company Name Tirupati Group Job Title Formulation Scientist – Sports Nutrition (R&D) Job Location: Paonta Sahib Himachal Pradesh Description Qualifications – BTech/MTech BSc MSc Food Technology Experience – 1.2 Years of experience will be preferred/ Fresher Can also apply Are you passionate about driving innovation in product development and ensuring excellence in manufacturing practices? We’re looking for a talented Formulation Scientist to join our dynamic team and contribute to groundbreaking developments. Key Responsibilities Ensure compliance with Good Manufacturing Practices (GMP) and Good Documentation Practices (GDP) during product development and transfer. Promote safety in all laboratory activities. Conduct comprehensive literature surveys and patent evaluations. Select excipients and create item codes for new raw materials and active ingredients. Perform preformulation and develop prototype formulations. Finalize prototype formulations and execute R&D stability studies. Ensure seamless technology transfer to the manufacturing site. Prepare detailed Product Development Reports (PDRs) in line with SOPs. Develop product feasibility summary reports. Prepare stability BMRs, scale-up BMRs, and stability protocols. Conduct Formulation Risk Assessments and document findings. Draft Master Formula Records (MFRs) and Technology Transfer Reports (TTRs). What We’re Looking For Strong expertise in R&D formulation development with min. 2 years of experience and related documentation. In-depth knowledge of GMP/GDP compliance. A proactive and detail-oriented individual with excellent analytical skills. Why Join Us? “Best Nutraceutical Contract Manufacturing Company” & “Best Sports Health Supplement Company” DSIR approved R&D facility, is equipped with technologically advanced infrastructure. Work in a collaborative and innovative environment. Contribute to products that make a difference. Opportunities for professional growth and development. Apply Here monika.taluja@tirupatigroup.co.in Show more Show less
Posted 1 day ago
15.0 - 20.0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
Job Description Job Overview: The Senior Principal Electrical Engineer is tasked with solving unique and complex problems that have a broad impact on the business. They must proactively identify and solve the most complex problems that impact the management and direction of the business. The Senior Principal Electrical Engineer is considered a specialist in the field of electrical engineering, and they offer a broad base of knowledge about the engineering function. The Senior Principal Electrical Engineer impacts the direction and resource allocation of programs and projects in their discipline and works within general functional policies and industry guidelines. The Senior Principal Electrical Engineer role requires conceptual and innovative thinking to develop creative solutions to electrical engineering challenges. Responsibilities Key Tasks and Responsibilities: Perform conceptual, FEED, and detailed analyses and design as per design basis, project specifications, design codes, and standards Develop creative and innovative solutions that are reliable and cost-effective for problems and challenges when they arise Apply expertise to the most complex problems Manage own time to meet objectives and (as Lead Engineer) forecast and plan resource requirements Develop and manage plans to achieve business objectives Communicate and explain highly complex ideas and anticipate potential objections, influencing outcomes When acting as Lead Engineer, in addition: Direct large Engineering team as a Lead Engineer Lead the Discipline engineering design of the assigned work area and completed it within the planned schedule and budget, by standards, MDR, and project-specific procedures and to a high professional standard Plan, organize, and direct all aspects of Discipline execution on the assigned project including scope, deliverables, schedule, and all manpower resources - agree allocations with the Discipline Manager Ensure interfaces and deliverables are identified Maintain responsibility for progress and productivity, identifying any required corrective action Act as project representative for Discipline during meetings with the Project Team, Customer discipline lead, and relevant agencies such as certifying authorities, auditors, third parties, etc. Become fully familiar with the project scope of work, specifications, schedule, and all inter-discipline requirements; including identifying concerns as early as practicable and taking appropriate initiatives to address the issues Interpret contractual requirements as they relate to engineering execution Identify changes to scope and promptly raise change notifications, including providing any necessary supporting documentation and estimates Provide similar support for Variation Orders Interface with all disciplines to develop clash-free designs Interface with other departments to obtain input for Discipline designs and drawings Maintain close coordination with other engineering disciplines, Planning, Fabrication, Marine, and Project Management Teams, as required Document substantive communications (communications that result in significant decisions or assignment of actions) and forward copies to Discipline Lead Engineer and Discipline Manager Prepare estimates for bid proposals, including technical query reviews, execution statements, and man-hour estimates, identifying software requirements and any other project-specific requirements Raise technical queries to obtain missing information, clarify work scope, and maintain preferred McDermott procedures, specifications, standards, practices, and operational requirements Prepare, review, and (as Lead Engineer) approve Discipline engineering design basis, philosophies, and technical specifications Participate in finalizing deliverables lists and deliverables, ensuring compliance with specifications and functional integrity Review project schedule and fabrication schedule about construction sequence, milestones, and engineering scope Attend project kickoff and review meetings, vendor meetings, engineering meetings, and site surveys, as required Provide technical direction and review of Designers producing products related to Electrical Engineering Prepare, review, and (as Lead Engineer) approve design reports and procedures Assist in providing necessary design inputs to other disciplines to enable them to proceed with their deliverables Assist procurement personnel in procuring Discipline equipment, materials, and services; ensuring that work produced complies with Customer objectives and procedures. Procurement assistance includes preparing, reviewing, and (as Lead Engineer) approving requisitions, evaluating technical quotations and preparing queries, compiling bid tabulations and recommendations, preparing purchase requisitions, and coordinating with Procurement to expedite vendor documents, as directed by Discipline Lead Engineer Assist in updating weight report based on receipt of vendor information Review and (as Lead Engineer) approve vendor and subcontractor submittals, checking for compliance with project specifications and providing comments as necessary Review and (as Lead Engineer) approve design verification through single-discipline check/ interdisciplinary check (IDC) Provide technical support to fabrication queries, including identifying defect/ rectification requirements Keep the Discipline Manager and Project Management Team apprised of all activities and concerns, technical, budgetary and manpower related Assist in providing inputs for actual, planning, and forecasting progress reports including associated productivity Check final subcontractor and vendor data manuals to ensure that all requested data has been received and approved Present issues and problems to Customers promptly and assist the Lead Engineer in negotiating resolution by project and company requirements Perform (as required) Technical Quality Audit reviews by MDR Global Procedures Assist Lead Engineer with responses to Customers and other agencies (such as certifying authorities, auditors, third parties, etc.) on their review and approval Capture lessons learned and enter into MDR's Lessons Learned system Provide leadership, mentoring, and guidance to other Engineers Supervise and guide assigned engineers and coordinate with project Lead Designers for Discipline engineering and design deliverables Assign personnel to analyze and design tasks based on knowledge of individual strengths and capabilities Monitor costs of own work processes Evaluate costs associated with products and solutions Assist in the maintenance of departmental technical guidelines and standard calculation notes Participate in development and maintenance of Global Procedures, Software, and Standards Incorporate approved Lessons Learned into MDR Level 2 & 3 engineering procedures, as applicable May participate in standards development committees or task groups such as API Assist Department Manager in identifying departmental needs including the development of personnel and technical capabilities Participate in McDermott forums and represent McDermott as a subject matter expert (SME) Provide information on employee performance to the Discipline Manager Assist the Discipline manager in interviewing job applicants When acting as Lead Engineer, in addition: Act as project-based Discipline point of contact in communications and meetings with Customer counterparts Ensure substantive communications are documented Prepare bids and project's Discipline engineering budget and execution plans, updating as required Identify project staff needs based on knowledge of individual engineers' skill sets and provide requests to the Discipline manager Plan, organize and assign tasks, responsibilities, and man-hour budgets to the discipline team, and verify tasks are completed within budgets Plan Discipline Level 4 detail deliverable schedule/ register compliant with the overall execution plan Prepare working forecasts identifying change management plans, corrective action, and real-time schedule Provide Discipline inputs for actual, planning, and forecasting progress reports including associated productivity Alert the project team of any deviation from the scope or a need for a change order Monitor KPI measurement results, and take corrective action as necessary to improve Discipline performance, including performance at interfaces with others Coordinate with other Discipline Lead Engineers and Designers to ensure timely receipt of necessary design inputs Review and approve requisitions, technical quotation evaluations and queries, compiled bid tabulations and recommendations, and purchase requisitions; and coordinate with Procurement to expedite vendor documents as required Lead the Discipline team during project audits (internal, Customer and third-party technical audits) and Design Reviews Review comments from Customers & other agencies on documents and drawings produced by the team, and resolve and give guidance on their update and incorporation Assist the Discipline manager in the preparation of quarterly forecasts and manpower planning Anticipate project engineering needs and plan accordingly Coordinate with vendor for discipline-managed/procured items Assist the Discipline manager and Project Engineering Manager or Project Manager in the Performance Evaluation of project team members Review and approve material lists, P&ID, etc. for Electrical equipment/systems and services for detailing the scope Review and approve specifications and data sheets for Electrical, Instrument, F&G, and Telecommunication equipment and bulk materials Review and approve Electrical system studies/calculations, and participate in HAZOP and SIL studies Review and approve one-line diagrams and schematics diagrams Review and approve electrical equipment building layout drawings Review and approve lighting calculations/illumination study for lighting system Review and approve load lists or update load lists issued by Customer Review and approve spare part lists and preservation reports Review and approve the Pre-commissioning and commissioning index and provide technical assistance on-site during pre-commissioning and start-up as required Review and approve cable drum schedules Review and approve key discipline deliverables such as: All electrical studies using approved software C&E chart and ESD logic diagrams Specifications, Datasheets, Requisitions, TBEs SLD, Interconnection, and troubleshooting drawings Hazardous area classification drawings Instrument and F&G detector layout Electrical Load list Lighting calculations & lighting layout Error log reports Participate in Hazard and Safety Studies Perform cold eye / SME review for other projects Assume responsibility for schedule, quantity, and quality of project deliverables Ensure quality of design deliverables / physical design / Bulk MTOs through robust checking process Reports to: Project: Lead Engineer, Project Engineering Manager or Project Manager Functional: Discipline Manager Liaise With: All Engineering disciplines, Fabrication Groups, Safety Dept, Project Management Team, Document Control, Project Planner, Project Cost Controller, QC and Certification Group, Procurement Group, Subcontractors and Vendors, and Customers Qualifications Essential Qualifications and Education: Bachelor's Degree in Engineering 15-20 years of experience in oil and gas with major contractors or consultants predominantly performing detail design Recognized as having good communication and presentation skills (e.g., published technical papers are written, actively participates in conferences and/or seminars, and/or is a capable presenter of design solutions or topics at "lunch and learns"; etc.) Detailed knowledge of design techniques and analysis methods, and detailed knowledge of the theory, content, and application of standards, codes, and guidelines as applicable Knowledgeable in project coordination and execution skills Recognized across the company as a key lead, highly innovative designer, or highly skilled analyst About Us Our ingenuity fuels daily life. Together, we’ve forged some of the most trusted partnerships across the energy value chain to make what was once just an idea a reality: laying subsea infrastructure thousands of feet below sea level, installing platforms hundreds of miles from shore, using our expertise to design and build offshore wind infrastructure, and reshaping the onshore landscape to deliver the energy products the world needs safely and sustainably. For more than 100 years, we've been making the impossible possible. Today, we're driving the energy transition with more than 30,000 of the brightest minds across 54 countries. Show more Show less
Posted 1 day ago
8.0 - 11.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
At PwC, our people in workforce consulting focus on providing consulting services related to human resources, talent management, and organisational development. They analyse client needs, develop people and organisation strategies. These individuals offer guidance and support to help clients optimise their workforce, enhance employee engagement, and drive organisational effectiveness. In change management and communications at PwC, you will focus on helping clients navigate organisational change and effectively communicate with stakeholders. You will work closely with clients to develop change management strategies, assess change readiness, and design communication plans to support successful change initiatives. Your work will provide guidance on employee engagement, training, and cultural transformation to drive organisational adoption and minimise resistance. PRACTICE OVERVIEW: WORKFORCE TRANSFORMATION At PwC, Our Consultants Work With Their U.S. Counterparts To Develop Both Short And Long-term Workforce Transformation Solutions For Our Clients. Our Practitioners Facilitate Transformation By Conducting Strategic Change Initiatives, Assisting Transformative Leadership Initiatives, Designing HR Processes, Developing, And Implementing Learning Interventions That Align With The Client’s Business Strategy. Some Of Our Key Capabilities Include HR Transformation Rewards & Wellbeing Talent, Change and Behaviors Workforce Analytics and Products Leadership Development Programs Position Requirements Key Responsibilities: As a WT practitioner, you will integrate best-in-class consulting practices to enhance workforce capabilities, skills, and attributes for our clients by designing and implementing impactful learning strategies. You will lead and oversee the development of tailored learning solutions that optimize HR functions and support long-term organizational success. Additionally, you will drive strategic initiatives, oversee the development of core learning materials, and identify business opportunities to strengthen Learning Solutions offerings. As such, the key responsibilities for this position include (but are not limited to): Engagement Delivery Lead and oversee Instructional Design (ID) or Learning Experience Design (LXD) efforts for client projects with a strong focus on adult learning principles and instructional strategies. Demonstrate a deep understanding of business operations across industries and implementation of different transformation projects such as Technology implementations, Process Redesigns, etc. Strategize and deliver change and learning solutions for technology driven or culture-based client transformation journeys and bringing creative solutions to enable business readiness and adoption. Design learning strategies for technology driven, business transformation based and culture-based change programs and bringing creative solutions to enable business readiness and adoption. Propose tailored learning solutions for clients through Analysis, Design, Development, Implementation, and Evaluation (ADDIE) phases by showing a deep understanding of: oInstructional Design (ID) or Learning Experience Design (LXD) oAdult learning principles oBlooms Taxonomy oTraining needs analysis oTraining strategy oCurriculum design oBlended learning solutions oRole-based learning plans Demonstrated expertise in designing, developing, and maintaining interactive training content using industry-leading tools such as ASSIMA, SAP Enable Now, Articulate Storyline, Adobe Captivate etc. Recognize / articulate effective facilitation practices including Train the Trainer design and/or oversight of Training Delivery. Continuously improve learning programs based on feedback, industry best practices, and emerging trends. Evaluate the effectiveness of learning programs using various assessment methods, such as surveys, quizzes, and performance evaluations. Ability to use a variety of collaboration tools available to the client to run workshops and presentations. Guide and lead the engagement team in the production of high-quality deliverables on time and on budget. Develop and maintain strong client relationships, proactively identifying opportunities to expand learning solutions and consulting services. Promote buy-in of proposed solutions from the top management levels of the client organization; and demonstrate attention to detail required to produce the quality of deliverables that meets or exceeds client and internal leadership expectations. Lead the management and risk of engagement and project economics, including planning, budgeting, resourcing. Ability to work through ambiguity, flexibility to adapt to changing priorities and business needs. Ability to work flexibly across time zones as per project requirements, ensuring seamless coordination and efficient project execution. PwC Internal Delivery Stay up to date with the latest trends and advancements in learning and development. Contribute to pursuit teams and proposal development, including innovative approaches and methodologies. Mentor and provide guidance and support to team members to reinforce learning from engagements. Believe in the value created by diverse teams and adapt to different working styles. Continue to develop internal relationships and your PwC brand. Must-have Work directly with clients to support engagement delivery – spanning across phases of (ADDIE) analysis, design, development, implementation and Evaluation of training. An interest in upskilling for a digital world and technology trends, an openness to learning new tools and adapting how you work. Will to work in a fast-paced environment with sometimes unpredictable circumstances or changes, comfortable working in ambiguity. Excellent project management skills, with the ability to manage multiple projects simultaneously and meet deadlines. Exceptional communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels. Proven track record of delivering high-quality learning solutions that drive performance improvement. Experience in managing learning budgets and allocating resources efficiently. Will to learn, adopt and lead new ways of doing things (e.g., personas, journey mapping, gamification, etc.). Good-to-have Demonstrate experience and understanding of Learning Solutions and its role in overall Change Management projects Effective storytelling and communication skills to various audiences (written and verbal) Strategic and creative thinker, problem solver Analytical mindset, with the ability to use data and metrics to assess training effectiveness Strong problem-solving abilities, with the capability to identify and address complex learning needs. Educational Background MBA or master’s degree in HR, Organizational Development, Sociology, Psychology, Marketing, or related fields of study (preferably from premier B-Schools). Additional Information Travel Requirements: Travel to client locations may be required as per project requirements. Line of Service: Advisory Industry: Management Consulting Practice: Workforce Transformation Designation: Manager Prior Experience: 8-11 years of prior relevant work experience Preferred Work Experience : Experience in Consulting (preferred experience in Learning Solutions, Instructional Design, Change & Communications, or related fields). Show more Show less
Posted 1 day ago
2.0 - 4.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Your Job As a member of the Product Stewardship Support team, your primary responsibility will be to support Molex plants worldwide by addressing Customer Environmental Requests (CERs) and obtaining product compliance data from suppliers. This role involves managing various projects, and maintaining accurate, up-to-date regulatory documentation, such as RoHS, REACH, EU MDR, Declaration of Non-Use (DoNU), IMDS and substance test reports within SAP-EHSM. Your proactive efforts in managing technical documentation activities will be essential to ensure the successful and timely completion of deliverables. Additionally, you will contribute to the development of strategies for continuous improvement, providing exceptional support and driving high customer satisfaction for assigned projects. Our Team Join our dynamic and dedicated Product Stewardship Support team, where you will collaborate with talented professionals to provide exceptional support to Molex plants worldwide. Our team's primary focus is on handling Customer environmental requests (CERs) and ensuring compliance with regulatory requirements. We take pride in our proactive approach to following up on technical documentation activities, enabling us to deliver successful and timely results for our projects. Our team is dedicated to continually improving our processes, striving for excellence in support, and achieving high customer satisfaction for all assigned tasks. If you are about making a difference, collaborating with a talented team, and contributing to the success of our projects, we welcome you to be part of our team and grow with us. What you will do Handle Customer Environmental Requests (CER's) and fulfill Customer surveys/forms. Communicate with Suppliers/Plants to obtain necessary compliance documentation. Update regulatory documents in SAP DMS, including RoHS, REACH, EU MDR, Declaration of Non-Use (DoNU's), IMDS and Substance Test reports. Provide support for multiple projects and compliance activities. Represent Global users in system development programs, identifying and documenting requirements, monitoring software development, organizing global user testing, and ensuring effective system implementation. Plan, prioritize, and problem-solve to achieve established project objectives. Stay updated on regulatory requirements and future trends concerning EHS. Who Are You (Basic Qualifications) 2 to 4 years work experience in Product Compliance/Stewardship functions Bachelor of Engineering (Mechanical/Industrial/Electrical/Electronics/Chemical/ Environmental/ Biomedical Electronics) Good knowledge of RoHS, REACH, Full Material Declarations (FMD) / IMDS and other Environmental regulations and processes. What will put you ahead Basic working knowledge in SAP and material knowledge specific to Product Stewardship. Experience in process improvements related to product stewardship. Good and effective technical communication skills. Proficiency in Desktop tools like Word processing, MS-Excel, MS-Access, and Web development skills. Who we are: Molex is a globally recognized provider of electronic solutions in a wide range of industries including data communications, consumer electronics, industrial, automotive, commercial vehicle and medical. It is a subsidiary of Koch Industries, one of the largest privately held companies in the world. Our vision is to be the leading global provider of innovate electronic solutions that create value for our customers and societ Show more Show less
Posted 1 day ago
1.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
ABOUT FIRSTSOURCE Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, Mexico and India. Our ‘rightshore’ delivery model offers solutions covering a complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies Job Title: Customer Support Associate – International Chat/Voice & Upselling Grade: H1/H2 Job Category: Senior Associate / Associate Function/Department: Operations Reporting to: Team Leader Role Description: A CSA in this role responds to customer queries and provide resolution, support and assistance to the customers pertaining to existing/new queries on services provided by the client. The Agent will play an integral role in improving customer experience by providing fast, friendly and effective service through chat/ call with accurate and personal solutions to customer enquiries. Roles & Responsibilities Revert to calls/ chats by the customer on a variety of issues The Agent will have to present and sell company services to current and potential customers Update and process information accurately into the system(s) Resolve customer problems in a timely manner Take ownership & delivery on customer commitments Liaise with others within the process in the event where a customer query cannot be resolved at first point of contact Clear Communication - during all conversations with customers, uses simple English that delivers information and solutions in an easy manner Professional Focus - demonstrates a high level of personal and professional integrity when dealing with customers as well as treating all customers with empathy, respect and consideration. Ability to solve problems – look for solutions aligned to customer’s perspective and deliver on all commitments Teamwork – consistently work together, trust each other and engage in constructive conversations for the good of the team © Firstsource Solutions Limited | February 15, 2023 2 Key Results External Performance Measurements- ask relevant external groups to evaluate various program activities – usually through surveys of individuals within these groups – related to the services they have experienced Internal Performance Measurements- used to assess and monitor the internal operation of an organization. ROLE HOLDER PROFILE A. Preferred educational qualifications: Minimum SSC (10th) passed. B. Preferred work experience: Fresher/Experienced with a minimum of 1 year of experience in a BPO/related industry C. Skills and Competencies i. Functional / Technical: Computer literate eg. Outlook, Word, Internet Explorer Typing skills: Process specific cut-offs Good written English communication ii. Behavioral: Professional & Courteous in mannerisms Ability to liaise with customers at all levels Ability to handle and resolve complex customer calls D. Corporate Values Must demonstrate Firstsource values – REACCH that acts as our north star, helping us achieve our goals in a uber competitive, digital-first world while meeting customer and investor demands for social responsibility. Risk-Taking Dare to go beyond Challenge status quo every day. Be strategic. Be ambitious. Be resilient. Execution Excellence Strive to be the best Collaborate, co-create and drive excellence. © Firstsource Solutions Limited | February 15, 2023 3 Agility Move ahead of time quickly Stay nimble, adapt fast and learn constantly with a ‘Digital First’ mindset. Customer First Keep customers at the heart of every action. Credibility Instill trust, confidence and accountability Seek answers rooted in ‘what's right’ and not ‘who's right’. Humaneness Be fair, respectful, transparent and sensitive Care for your community; act responsibly towards the environment Show more Show less
Posted 1 day ago
8.0 - 11.0 years
0 Lacs
Andhra Pradesh, India
On-site
At PwC, our people in workforce consulting focus on providing consulting services related to human resources, talent management, and organisational development. They analyse client needs, develop people and organisation strategies. These individuals offer guidance and support to help clients optimise their workforce, enhance employee engagement, and drive organisational effectiveness. In change management and communications at PwC, you will focus on helping clients navigate organisational change and effectively communicate with stakeholders. You will work closely with clients to develop change management strategies, assess change readiness, and design communication plans to support successful change initiatives. Your work will provide guidance on employee engagement, training, and cultural transformation to drive organisational adoption and minimise resistance. PRACTICE OVERVIEW: WORKFORCE TRANSFORMATION At PwC, Our Consultants Work With Their U.S. Counterparts To Develop Both Short And Long-term Workforce Transformation Solutions For Our Clients. Our Practitioners Facilitate Transformation By Conducting Strategic Change Initiatives, Assisting Transformative Leadership Initiatives, Designing HR Processes, Developing, And Implementing Learning Interventions That Align With The Client’s Business Strategy. Some Of Our Key Capabilities Include HR Transformation Rewards & Wellbeing Talent, Change and Behaviors Workforce Analytics and Products Leadership Development Programs Position Requirements Key Responsibilities: As a WT practitioner, you will integrate best-in-class consulting practices to enhance workforce capabilities, skills, and attributes for our clients by designing and implementing impactful learning strategies. You will lead and oversee the development of tailored learning solutions that optimize HR functions and support long-term organizational success. Additionally, you will drive strategic initiatives, oversee the development of core learning materials, and identify business opportunities to strengthen Learning Solutions offerings. As such, the key responsibilities for this position include (but are not limited to): Engagement Delivery Lead and oversee Instructional Design (ID) or Learning Experience Design (LXD) efforts for client projects with a strong focus on adult learning principles and instructional strategies. Demonstrate a deep understanding of business operations across industries and implementation of different transformation projects such as Technology implementations, Process Redesigns, etc. Strategize and deliver change and learning solutions for technology driven or culture-based client transformation journeys and bringing creative solutions to enable business readiness and adoption. Design learning strategies for technology driven, business transformation based and culture-based change programs and bringing creative solutions to enable business readiness and adoption. Propose tailored learning solutions for clients through Analysis, Design, Development, Implementation, and Evaluation (ADDIE) phases by showing a deep understanding of: oInstructional Design (ID) or Learning Experience Design (LXD) oAdult learning principles oBlooms Taxonomy oTraining needs analysis oTraining strategy oCurriculum design oBlended learning solutions oRole-based learning plans Demonstrated expertise in designing, developing, and maintaining interactive training content using industry-leading tools such as ASSIMA, SAP Enable Now, Articulate Storyline, Adobe Captivate etc. Recognize / articulate effective facilitation practices including Train the Trainer design and/or oversight of Training Delivery. Continuously improve learning programs based on feedback, industry best practices, and emerging trends. Evaluate the effectiveness of learning programs using various assessment methods, such as surveys, quizzes, and performance evaluations. Ability to use a variety of collaboration tools available to the client to run workshops and presentations. Guide and lead the engagement team in the production of high-quality deliverables on time and on budget. Develop and maintain strong client relationships, proactively identifying opportunities to expand learning solutions and consulting services. Promote buy-in of proposed solutions from the top management levels of the client organization; and demonstrate attention to detail required to produce the quality of deliverables that meets or exceeds client and internal leadership expectations. Lead the management and risk of engagement and project economics, including planning, budgeting, resourcing. Ability to work through ambiguity, flexibility to adapt to changing priorities and business needs. Ability to work flexibly across time zones as per project requirements, ensuring seamless coordination and efficient project execution. PwC Internal Delivery Stay up to date with the latest trends and advancements in learning and development. Contribute to pursuit teams and proposal development, including innovative approaches and methodologies. Mentor and provide guidance and support to team members to reinforce learning from engagements. Believe in the value created by diverse teams and adapt to different working styles. Continue to develop internal relationships and your PwC brand. Must-have Work directly with clients to support engagement delivery – spanning across phases of (ADDIE) analysis, design, development, implementation and Evaluation of training. An interest in upskilling for a digital world and technology trends, an openness to learning new tools and adapting how you work. Will to work in a fast-paced environment with sometimes unpredictable circumstances or changes, comfortable working in ambiguity. Excellent project management skills, with the ability to manage multiple projects simultaneously and meet deadlines. Exceptional communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels. Proven track record of delivering high-quality learning solutions that drive performance improvement. Experience in managing learning budgets and allocating resources efficiently. Will to learn, adopt and lead new ways of doing things (e.g., personas, journey mapping, gamification, etc.). Good-to-have Demonstrate experience and understanding of Learning Solutions and its role in overall Change Management projects Effective storytelling and communication skills to various audiences (written and verbal) Strategic and creative thinker, problem solver Analytical mindset, with the ability to use data and metrics to assess training effectiveness Strong problem-solving abilities, with the capability to identify and address complex learning needs. Educational Background MBA or master’s degree in HR, Organizational Development, Sociology, Psychology, Marketing, or related fields of study (preferably from premier B-Schools). Additional Information Travel Requirements: Travel to client locations may be required as per project requirements. Line of Service: Advisory Industry: Management Consulting Practice: Workforce Transformation Designation: Manager Prior Experience: 8-11 years of prior relevant work experience Preferred Work Experience : Experience in Consulting (preferred experience in Learning Solutions, Instructional Design, Change & Communications, or related fields). Show more Show less
Posted 1 day ago
0 years
0 Lacs
New Delhi, Delhi, India
On-site
Your day-to-day activities will involve: Receiving calls and emails from clients to ensure closure of complaints and communicating the actions taken to the stakeholders in a poised and confident manner. Taking ownership of the request or complaint and ensuring they are handled effectively within TAT. Monitoring the helpdesk and customer service executives on a regular basis. Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team. Conducting timely Customer Feedback Surveys and sharing the reports with the client/management. Cooperating, coordinating and communicating with other departments to ensure good customer experience and sharing consolidated feedback reports with the team for improvement of services. Helping to ensure that any complaint/requests and/or emergencies are handled in an expeditious manner (as per JLL policies) and contact the proper authorities when needed. Being familiar with the building operating procedures manual (Lost and found, timings, id card application, permission forms etc.) Helping in activities like filing, checking and maintaining inventory records, DMR, MMR, club house reports, etc. Managing and participating in events/parties/CSR activities, general maintenance and guest handling. Act as a secondary point of contact for all occupants, in case of client escalation. Prepares and approves the working schedule/rostering for the helpdesk team as per the operational requirements to maintain & operate the property at an optimum level. Show more Show less
Posted 1 day ago
0 years
0 Lacs
Noida, Uttar Pradesh, India
On-site
Details: Job Description Ensure proper communication and quick resolution as a crisis manager. Responsible for Vendor Management and people management. Drives day-to-day operations, work plan allocation/management, and conduct periodic reviews with teams. Weekly and monthly status reports to higher management. Participate in business meetings with various stakeholders. Take corrective actions based on the customer satisfaction surveys Drive service improvement programs. Ensure adherence to quality / security standards defined for the engagement. Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Effort estimation/reviews on need basis for new projects. Provide technical knowledge in the design, implementation, maintenance and optimization of the Citrix platform Develop, maintain, and audit all Citrix environment related documentation as it relates to architecture, configuration, processes, service records, asset inventories, topologies, administration manuals, job instructions, support contacts, etc. Perform implementation activities such as client installs, product releases, product upgrades, new product installs, and merger, acquisition activity Maintain/upgrade production and pre-production environments as needed Ensure production and pre-production environments follow industry best practices Participate and own documentation in the Service Transition process Own and manage multiple and concurrent projects while maintaining day to day activities Own and participate in communications via meetings and written communications. Own day-to-day issue management via Ticket request system Participate in Enterprise Change Management and Incident Management processes Job Requirements Details: Good technical knowledge depth on MS Operating System. Good technical, problem, and application analytical Skills on XenApp 6.5 and 7.x Netscaler SDX /VPX products. Experienced in Citrix Administration with multiple sites and farms. Expert on all versions of Citrix. (Preferably XenApp 6.5 and 7.x) and strong knowledge of Citrix NetScaler SDX & VPX/ Storefront /Web Interface / Director / and communication between them and Citrix farm. Understanding of SSL Certificate to perform the updates and renewal on Servers and NetScaler device. Good in understanding the various upgrade actions on Citrix Products (XenApp and NetScaler), Managing Firmware and software upgrades for VPX SDX Netscaler devices. Strong Knowledge in Citrix ADC (VPX, MPX & SDX) Knowledge on Load balancing, GSLB, and Content Switching, Installation, configuration, and administration of the major Citrix NetScaler components Proficient with Citrix XenApp version 7.x and higher including system design, install, administration and management Strong networking knowledge with understanding of all levels of the OSI stack Citrix Technologies (Citrix Cloud, MCS, PVS, App Layering, Citrix Policies, Citrix Gateway, StoreFront, Workspace and Director) Specialized knowledge of Citrix products, including Virtual Apps and Desktops, Endpoint Management, Content Collaboration, Citrix ADC on-premises or cloud service product knowledge. Active Directory Domain Services Show more Show less
Posted 1 day ago
1.0 years
0 Lacs
India
On-site
conducting customer satisfaction surveys to understand what areas of the company's services need improvements handling customer concerns and complaints in a timely manner informing customers of upcoming promotions or deals establishing a positive rapport with all clients and customers in person or via phone forming reports based on customer satisfaction statistics and helping their team to develop new skills fixing appointments based on the availability of customers and clients interacting with customers to ensure they have a desirable and shareable experience note : Only female candidates required Location : 130/1, Yamuna Colony, Chakrata Road, Dehradun Job Type: Full-time Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Education: Bachelor's (Preferred) Experience: Technical support: 1 year (Preferred) total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: Hindi (Preferred) English (Preferred) Work Location: In person
Posted 1 day ago
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