Support Engineer IV, Relay Product Excellence Fixed

Job Description

- 4+ years of software development, or 4+ years of technical support experience - Experience scripting in modern program languages - Experience troubleshooting and debugging technical systems - Experience in agile/scrum or related collaborative workflow - Experience troubleshooting and documenting findings You will be instrumental in helping us leverage supporting and developing technologies on any platform to increase global collaboration, increase efficiency, and meet our controller ship requirements. You will work directly with our business teams to solve their support needs with the existing applications and collect requirements and ways to improve their processes. You will be responsible for implementing, and maintaining the solutions you provide. You will work with our other technical teams to ensure the design is effective and complements our other tools, such as Laserfiche ECM, Concur, and other in house custom developed applications across platform stacks (including SQL, Java/.NET/C#/Perl/Python) or SaaS. You will also be supporting enterprise-wide implementations of Web Applications/SaaS applications Successful candidates should: - Have the ability to learn technical concepts quickly with a strong sense of urgency - Have enthusiasm for working in a fast paced, rapidly changing environment - Be a creative problem solver, who is passionate about innovation and customer experience. - Have strong written and oral communication skills - Can deal with ambiguity; work with minimum supervision. About the team TFS owns technology components that perform financial activities for transportation business. These systems are used across transportation programs and retail expansion to new geographies. TFS systems provide financial document creation & management, expense auditing, accounting, payments and cost-allocation functions. Our new generation products are highly scalable and operate at finer level granularity to reconcile every dollar in transportation financial accounts with zero manual entries or corrections. Goal is to develop global product suite for all freight modes touching every single package movement across Amazon. Our mission is to abstract logistics complexities from financial world and financial complexities from logistics world. Knowledge of distributed applications/enterprise applications Knowledge of UNIX/Linux operating system Experience analyzing and troubleshooting RESTful web API calls Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.