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Ericsson
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Support Engineer

Support Engineer

Ericsson

4 - 10 years

4 - 6 Lacs

Gurgaon

Posted:3 hours ago| Platform: GlassDoor logo

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Skills Required

support troubleshooting remediation development resolve drive communication code reports design maintenance service docker kubernetes aws azure security risk scripting python perl ansible scala linux management flexibility analysis

Work Mode

On-site

Job Type

Part Time

Job Description

Join our Team

About this opportunity
The support engineer is a member of a team with high skills in supporting customers, 1st line engineers and 3rd part in advanced troubleshooting, fault isolation and remediation, to secure availability and fast resolution of the OSS/BSS product. You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success.

Every day will bring new and exciting challenges on the job while you:
Learn and use groundbreaking technologies
Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
Interact with leading technologists around the world
Work directly with Ericsson Product Development team to help reproduce and resolve customer issues
Leverage your extensive customer support experience to provide feedback to internal Ericsson teams on how our customers use our services
Drive customer communication during critical events

What you will do
Purpose - We are here to solve product issues for our customer 1. by improving our product long term 2. Proactivity in all we do! Role responsibilities

Deal with customer support requests according to the defined process
Provide support in detailed technical queries and solutions to source code level problems
Create and conclude trouble reports and update it with recommended solutions towards the Design Maintenance team when identifying SW bugs.
Be part of 24/7 emergency duty and support on critical cases
Collect customer feedback and submit it to the R&D program to continue improving the product
Continuously update the knowledge base and share knowledge within the organization
Participate in FFI (First feature introduction) activities
Provide on-site support when needed
Be part of serviceability and service preparation activities.

Required Skills

Documented and proven knowledge in Cloud Native concepts, docker, Kubernetes, aws, Azure, GCP
The awareness of product security, privacy and risk assessment
Deep competence in troubleshooting and fault isolation using tools in complex it/telco systems
Understanding, analyzing and troubleshooting code.
Experience of scripting like bash, python, perl, ansible, cassandra

scala (preferred)

Ability to maintain a professional communication with customers/local companies, especially in critical situations
Composure and readiness to work under high pressure from our customers/local companies while providing support

You will bring
Minimum of 4-10 years’ experience running services on Linux, Technical Support, Emergency Handling, customer ticket handling/ request handling. To qualify the candidate should have demonstrated key traits required -

A very strong customer focus
Ability to juggle many tasks and projects in a fast-moving environment
Be a self-starter who is excited about technology.
Good time management and multi-tasking capabilities
Good teammate who is also comfortable working on own initiative
Flexibility with working hours
Familiarity with general business terms and processes
Innovative & creative approach to problem solving coupled with advanced diagnostic & technical analysis skills
Values of Perseverance, Professionalism, Respect & working with Integrity

Education

B Tech, M Tech, or similar experience in relevant area (SW development, telco business)
Minimum 4 years of working experience in the Telecom (mandatory) area.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Gurgaon

Req ID: 770584

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