Support Engineer

We are looking for Customer support engineers who are able to work in client-facing positions and manage technical concerns. A customer support engineer must address the questions, worries, and complaints of the clientele regarding the technological goods of the business.

• Identify patterns and possibilities to enhance products and services by analyzing support requests

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  Give customers step-by-step instructions for resolving technological issues

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  Assist new and existing customers by explaining features, clarifying operating instructions, and providing troubleshooting tips

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  Diagnose technical issues and assist with their requests

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  Train or educate the users and create training programs or materials

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  Work with the team to evaluate complex customer problem, identify root causes and derive resolutions

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  Analyze customer suggestions and recommend product revisions

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  Develop knowledge bases and FAQs for product support activities.

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  Document support activities, customer issues and resolutions for reference purposes

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  Organize teams to identify, investigate and recommend appropriate corrective or preventive actions to improve product quality and/or reliability

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  Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

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  Update our internal databases with information about technical issues and useful discussions with customers

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  Create scripts and small utilities to debug and fix issues.

Requirements

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  Attention to detail and good problem-solving skills.

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  Excellent listening skills.

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  Excellent written and verbal communication skills.

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  Strong multitasking, organization, and priority-setting skills.

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  Proficiency in tracking performance indicators and documenting processes.

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  Excellent telephone manners and skills.

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  Outstanding time management skills.

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  Ability to communicate ideas and proposals clearly and to offer constructive criticism

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  Ability to operate autonomously without being closely supervised

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  Willingness to collaborate with a group or team to achieve a common aim.

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  Willingness to interact with other departments to accomplish shared objectives

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  Role : Customer Support Engineer

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  Location : Chennai

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  Qualification : B.Sc (CS), B.E , B.Tech or any computer science & IT related degree.

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  1-3 years of experience.

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  Scripting and coding experience is a plus

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  Should have experience analyzing data using excel and similar tools and presenting inferences.

Job Information

Department Name

Customer Support

Date Opened

07/31/2025

Job Type

Full time

Industry

E-Publishing

City

Chennai City Corporation

State/Province

Tamil Nadu

Country

India

Zip/Postal Code

600032