Support Engineer

Detail-oriented and technically adept Tech Support professional with hands-on experience in VoIP systems (3CX), SBC configuration, server setups, and security camera installations.

With a foundation in B.Com General and a strong passion for technology, I’ve grown from a Support Engineer to a reliable Tech Support Specialist known for quick issue resolution and clear communication.

Currently expanding my skills into cybersecurity and data engineering, actively learning how data and security intersect to shape modern IT environments. I enjoy solving technical problems, configuring secure networks, and helping users make the most out of their tools.

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Tech Support Specialist

Cal4Care | – Present

• Provide end-to-end technical support for 3CX VoIP systems across multiple clients.
• Configure and troubleshoot SBCs, IP phones, and user extensions.
• Monitor system performance and escalate complex issues where necessary.
• Assist in server installation and camera surveillance system setup.
• Offer user training and documentation support for clients and internal teams.

Support Engineer

• Assisted users with software/hardware issues, ensuring timely resolution.
• Participated in on-site device setup and remote troubleshooting.
• Developed initial technical documentation for repeat issue mitigation.

Education:

Bachelor of Commerce (General)

PRIST University 

Skills

VoIP Troubleshooting

Server Installation

Surveillance & IP Camera Setup

Basic Networking

Windows & Linux Environments

Customer Support & Communication

Cybersecurity (Learning)

Data Engineering (Learning Python, SQL, Cloud)

Certifications

3CX Basic Certification

Interests

Cybersecurity Tools & Threat Analysis

SQL and Data Pipelines

Network Security

Cloud Infrastructure