Support Engineer

Dmi Innovations

3 - 8 years

10 - 16 Lacs

noida

Posted:1 day ago| Platform:

Apply

Skills Required

java linux production support monitoring sql ticketing windows os nosql 24/7 support application support tier 2 support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key responsibilities:

Continuous 24/7 tickets monitoring and alerting
Logging production errors in the ticketing system
Investigating and analyzing production issues
Notifying customers as necessary
Restoring the system to an operational state when applicable, gathering data for Tier 2/R&D, and creating data correction processes
Informing the project team of necessary changes to address and resolve the error, if applicable
Engaging Tier 2 support when needed
Generating weekly and monthly ticket reports

Qualifications:

Bachelor's degree in Information Systems, Computer Science, or relevant experience.
Proven experience as a Support Engineer or in a similar customer support role.
Required: Over 2 years of experience with Linux (Windows experience is a plus).
Required: Over 2 years of experience with SQL/NoSQL databases.
Required: Proficiency in diagnosing and resolving basic technical issues.
Required: Fluent in both spoken and written English.
Required: Willingness to work shifts, including one weekend per month (24/7 shifts).
Required: Exceptional communication skills.
Required: Customer-focused and able to remain calm under pressure.
Preferred: Proven experience with Java programming.

Please note that we're looking for candidates from Noida who're open to work from office in rotational shifts.

More Jobs at Dmi Innovations

Encora is hiring PLSQL Developer

Noida, Pune, Bengaluru

3.0 - 7.0 yrs

INR 7 - 17 Lacs

Hiring Azure Principal Data Engineer| Noida| Logistic Domian

Noida

9.0 - 14.0 yrs

INR 35 - 55 Lacs

Mulesoft Developer

Noida, Pune, Bengaluru

3.0 - 8.0 yrs

INR 8 - 18 Lacs

Project Setup Analyst

Bengaluru

4.0 - 7.0 yrs

INR 6 - 9 Lacs

Adobe Customer Experience Personalization Engineer

Bengaluru

3.0 - 8.0 yrs

INR 10 - 20 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Java Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.