Support Engineer

Peninsular Research Operation (PRO)

About the Role:

Responsibilities:

• Build and maintain monitoring or reporting dashboards using DataMocha (our drag-anddrop platform) and light JavaScript customization.

• Collaborate closely with developers, QA engineers, and product managers to ensure smooth issue resolution.

• Write basic scripts (JavaScript, Python, or SQL) to automate repetitive tasks or extract useful insights.

• Maintain clear documentation for common issues, FAQs, and troubleshooting guides.

• Assist in feature validation and deployment testing as needed.

• Communicate effectively with both technical and non-technical stakeholders.

Requirements

• Bachelor’s degree in Computer Science, IT, or related field (or equivalent practical experience).

• 0–3 years of experience in a technical support, implementation, or engineering role

. • Basic knowledge of JavaScript or another programming language.

• Interest in data visualization and dashboards.

• Hands-on experience with visualization tools such as Power BI, Tableau, or custom JS dashboards is good to have but not mandatory.

• Strong communication, analytical thinking, and problem-solving skills.

• Ability to work effectively in a collaborative and diverse team environment.