Bachelor’s degree or equivalent 8+ years of overall experience and 4-5 years of managerial exposure in Operations (directly & via vendor management preferably) in Non-voice, Customer Service Environment. Track record of successfully running large teams (100+) from the ground up Exposure in handling remote team/teams is a must. Should have extensive experience in handling large teams in Operations, Quality or Training domains in BPO/ Captive Operations Overcomes time zone and geographic distance to drive cross functional initiatives and ensure compliance with business policies. Demonstrated familiarity with general principles of workflow in a voice / non voice environment. Should have handled both domestic and international operations with experience in handling remote teams Entrepreneurial mindset with exposure in running independent operations will be an advantage An analytical mind and should be able to perform Analysis of key process indicators to identify opportunities for process improvement and implement action plans Ability to communicate with Sr Leaders @organization Clear leadership capability –responsible for operations, you should be able to set clear goals, inspire confidence, prioritize tasks, align resources, and establish an upbeat motivated culture Show creativity, experimentation and innovation and drive projects with urgency in fast paced environment Strong oral and written communication skills. Want to join the Earth’s most customer centric company? Are you someone who like to design the right workforce strategy to meet long-term process targets? Do you like to develop the talent to create a high performing team? If yes, we have opportunities for you. Global Operations - AI (GO-AI) at Amazon is looking to hire candidates who can excel in a fast-paced dynamic environment. Manager-II, Operations, is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity. About the team: Global Operations-Artificial Intelligence (GO-AI) is a part of Amazon Robotics (AR), an org, in Fulfillment Technologies & Robotics (FTR). GO-AI enables Computer Vision (CV) and ML based automation by delivering high quality data to improve AI and Machine Learning (ML) product lifecycle through near real-time human-in-the-loop (NRT HITL) and offline annotations. Purview of a Manager II, Operations, GO-AI Manager-II, Operations is responsible for managing a team and resolving any potential issues that impact business continuity. The job involves organizing, planning and prioritizing delivery of production and quality KRAs of the team. The candidate should have experience in managing people managers / front line managers and Subject matter experts. He/She should be able to communicate clearly in the written and oral form. Candidates should be able to come up with process improvements and drive business KRAs. Key job responsibilities Key job responsibilities Handle the in-house Operations delivery (BnM, VC). You will lead a team of up to 100- 120 associates supported by Team managers (5-6 FLMs) to improve accuracy and maintain service levels, this will also include meeting other SLAs, KPIs, internal Shrinkage and retention targets This is a mid-level management position that is fully accountable for the results of the reporting teams at the GOAI center. Responsible for conducting regular reviews with the team Drive overall performance for the team Identify improvement opportunities and driving process improvement projects Establishing governance structure for day-to-day operations Enhance adherence to compliance guidelines as required and dedicated by the Program Regular touch base meetings with internal stakeholders and different departments Should be open to travel (domestic & overseas) as and when required Responsible for performance management as well as annual appraisals for the team Be a key leader at the forefront for key projects for the program We are looking for candidates who can join work from Hyderabad - Onsite. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 2+ years of software development, or 2+ years of technical support experience - Experience scripting in Python or Javascript - Experience troubleshooting and debugging technical systems - Experience with SQL databases (querying and analyzing) Are you passionate about automation, designing processes, simplifying work and launching innovative products using technology? We are looking for Process engineers who have the ability to deep dive into processes and invent and simplify with a high degree of ownership. As a Process Engineer, you will be responsible for analyzing operational processes to design, develop, test, launch and continuously improve high quality self-service software products called Paramount workflows. You will work with the Selling Partner Identity Verification (SPIV) Organization to understand their business models and generate technical requirements supported by program technology. You will work cross-functionally with operations, product managers, software engineers, business analysts, data scientists and program managers on medium to large scale projects. In addition, you will develop ownership of process engineering processes to improve the product development lifecycle of Paramount workflows. Key job responsibilities • Engage with operations, product, development, and program stakeholders to document requirements, create functional specifications and generate process maps. • Design, develop, test, launch and improve self-service software products such as Paramount workflows. • Operate as a Subject Matter Expert on Amazon’s internal authoring application and workflow engine to develop Paramount workflows. • Engage with software development teams to understand and guide evolving program technology • Understand and leverage Amazon technology and services • Deep dive technical product or operational issues to propose and implement simple and effective solutions • Develop efficient solutions through low and medium complexity code implementations, either by integrating existing APIs or creating new APIs to harness the capabilities of Large Language Models (LLMs). • You persistently drive others to discover and resolve root cause when needed. About the team Selling Partner Identity Verification (SPIV) organization is focused on understanding and verifying exactly who we are doing business with (both vendors and sellers) and applying the right verification processes at every stage of their lifecycle. This includes identifying when/where identity changes take place (e.g., dormancy/reactivation, ownership changes, etc.) and re-verifying as needed, understanding which identities/entities are related to each other, and determining who we don’t want to do business with or where we have risk. Given the importance of registration as our starting point to understand who Selling Partners are and who is operating the account, this team also owns the registration seller experience and policies We design and implement policies, tools and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers. We are looking for a Process Engineer with a passion for technology, innovation with analytical and communication skills. You will enjoy working with technology, and the ability to see your insights drive the creation of real tools and features for our operations teams, thereby, impacting customer experience and seller experience of merchants participating in our Marketplace on a regular basis. You will collaborate with Software Engineering, Data Science, Product Management, Program Management and Operations Teams to build a deeper understanding of operational performance and drive improvements which directly influence Amazon’s bottom-line. Experience with AWS, networks and operating systems Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Bachelor Degree (Any Stream) or advanced college education or experience in a Leadership or related position with management. • Proficiency in verbal and written communication skills • Experience in understanding performance metrics and developing them to measure progress against key performance indicators • Overall 4+ yrs of work experience out of which, min 1+ yrs of people management experience • Must have driven process improvements in the current role Amazon is an E-commerce and Cloud Computing company with headquarters in Seattle, Washington. Since 1995, Amazon has focused on being “the world’s most customer centric company. Key job responsibilities As Team Manager, you will be responsible for : • Managing a team of ML Data Associates. • Executes plans for the team to handle multiple ML queues within a defined process area. • Identifies risks and ensures proper escalation; maintains confidentiality and compliance. • Responsible for meeting SLAs and task completion targets for specific queues within capacity limits. • Collaborates with internal and external teams to achieve business goals. • Analyzes data to highlight trends and gaps; reports key metrics. • Presents data during business meetings and reviews. • Designs and implements process improvement projects affecting team performance; participates in new workflow rollout projects. • Provides guidance on work types and prioritization; manages straightforward objectives as well as ad hoc requests. • Creates and implements performance improvement plans for associates; offers regular coaching and feedback on quality, performance, behavior, and career development. • Manages team performance based on metrics and deliverables. • Holds team members accountable for performance, adherence to rules, and guidelines. • Support hiring and training of new Associates A day in the life As Team Manager, you will be responsible to : • Manage & monitor performance on job or queue adherence, volume, and quality • Support hiring and training of new Associates • Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis • Track quality and utilization metrics • Provide regular, formal & informal feedback to direct reports • Identify and help implement process-related improvement using methodologies • Communicate effectively About the team Artificial General Intelligence Data Services (AGI DS) mission is to provide high-quality labelled data at high-speed and low-cost for machine learning (ML) technologies. Experience with process improvement/quality control tools and methods Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues Excellent communication, strong organizational skills and very detail-oriented Strong interest in hiring and developing people in their respective roles Leadership experience in coaching and performance management Experience in managing process and operational escalations Experience with aspects of speech and language technology Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

• Bachelor's degree in relevant field (Business, Engineering, Quality Management) • 7+ years of quality management experience, with 3+ years in leadership roles • Proven experience managing large teams (100+ employees) through direct reports • Strong track record of implementing successful quality programs • Advanced analytical and data interpretation skills • Exceptional planning and execution capabilities • Demonstrated experience in stakeholder management • Experience with quality management systems and tools The Quality Operations Manager orchestrates the site's entire quality audit organization, managing a team of ~100 Quality Auditors through 5 Quality Audit Managers and ~10 Quality Specialists. This strategic role bridges operational excellence with organizational leadership, requiring the ability to navigate complex organizational challenges while driving systematic improvements in audit quality and efficiency. The role demands expertise in translating high-level quality objectives into actionable strategies, managing through layers of leadership, and fostering cross-functional partnerships to drive site-wide quality improvements. While QAMs focus on direct team management and process execution, the Quality Operations Manager concentrates on broader organizational strategy, resource optimization, and creating frameworks that enable the entire quality organization to deliver consistent, high-quality results. Key job responsibilities • Develop and execute strategic quality initiatives across the site's operations • Lead and manage the site's quality organization through direct reports (QAMs and Specialists) • Drive operational excellence through data-driven decision making and strategic planning • Establish and monitor site-specific quality standards, metrics, and KPIs • Build and maintain strong partnerships with site leadership and cross-functional stakeholders • Optimize resource allocation and organizational planning within the quality department • Lead process improvement initiatives to enhance audit accuracy and operational efficiency • Develop and implement quality training programs and career development paths • Create and maintain site-specific quality governance frameworks • Drive standardization of quality processes across all shifts and operations • Provide senior leadership reporting on quality metrics and organizational performance • Lead change management initiatives within the quality organization Professional certifications: Six Sigma Black Belt, ASQ CQM/OE Experience managing quality operations in high-volume environments Track record of successful organizational improvement initiatives Experience with quality automation tools and systems Strong background in developing and implementing quality training programs Experience in lean management principles and methodologies This role requires occasional travel (10-15%) for training, conferences, and leadership meetings. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 1+ years of tax, finance or a related analytical field experience - 2+ years of complex Excel VBA macros writing experience - Experience defining requirements and using data and metrics to draw business insights - Experience with SQL or ETL - Bachelor's degree in finance, accounting, business, economics, engineering , analytics, mathematics, statistics or a related technical or quantitative field At Amazon.com, we strive to be Earth’s most customer-centric company. To support this vision, we need exceptionally talented, bright, and driven people. If you would like to help us build the place to find and buy anything online, this is your chance to work hard, have fun, and make history. Key job responsibilities An ideal candidate for this role: · Will have relevant experience in data analytics working with large data sets and to extract and transform data using various tools and technologies · Will transform data into actionable business information, and will make it readily accessible to stakeholders worldwide · Will use data to support ideas, drive actionable outcomes, and provide unique ways to present data and information in an easy to consume format · Will be passionate about finding root causes, trends, and patterns and how they impact business. · Will draw inferences and conclusions, create dashboards and visualizations of processed data · Will have business and communication skills to be able to work with product owners to understand key business questions to build reports that enable product owners to answer those questions quickly and accurately . Will be very comfortable juggling competing priorities and handling ambiguity . Will thrive in an agile and fast-paced environment on highly visible projects and initiatives A day in the life As a Business Analyst, you will help develop an analytic solution to drive deep dives, provide insights into the health and state of the Operations and measure business impact. You will transform data into actionable business information, and will make it readily accessible to stakeholders worldwide. You will own the design, creation, and management of extremely large datasets. From Day 1, you will be challenged with a variety of tasks, ranging from creating datasets, reports, dashboards to metadata modeling, pipeline monitoring. You will interact with internal program and product owners, and technical teams to gather requirements, structure scalable and perform data solutions, and gain a deep understanding of key datasets. You will design, implement and drive adoption of new analytic technologies and solutions and promote industry standard best practices. You will be responsible to tune query performance against large and complex data sets. You will help translate analytic insights into concrete, actionable recommendations for business or product improvement. About the team Our team strives to make Amazon the best way for Partners to reach customers locally and globally and to operate their businesses, driven by the accurate and efficient support and solutions we provide them. We are looking for a Business Analyst for its TSE (Trustworthy Shopping Experience) Operations Analytics team. The team is being grown to provide insights and provide analytical solutions to help drive operational efficiencies, uncover the hidden risks and trends, reduce investigation errors, improve customer experience and predict & recommend the optimizations for future state. Experience using very large datasets Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- Bachelor's degree - Speak, write, and read fluently in English - Knowledge of Microsoft Office products and applications - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Certification in any of the following: Content Writing, Creative Writing, English Literature, English, Literary Arts, Linguistics, English as a Second Language Teaching (preferred). As a SA/VLM associate, you will be responsible for creating high-quality written content for videos/images and/or labeling of objects on audio, image, and/or video-file. Your primary focus will be on producing clear, concise, and informative content that meets the needs of the target audience. Key job responsibilities • Performs simple annotation-related tasks in a narrow ML data process area (e.g. audio, image, and/or video-file). Uses internal tools and software provided by team. • May participate in data collection activities when scripts and instructions are provided. Adheres to compliance and confidentiality requirements. • Apply strong language skills, grammar knowledge, and linguistic rules to ensure the generated text adheres to proper grammar, syntax, and appropriate language usage. • Maintaining high internal quality of the processes by performing quality audits/verification. • Meets daily productivity and quality targets. Tracks queries related to annotation/data collection and share them with the relevant stakeholders to help solve them. • Track daily task completion status using recommended tools and provide individual status reports. • Adhere to confidentiality & compliance requirements to ensure zero risk to customer data and Amazon. Helps test new SOPs and ML data tools. • Providing specific & timely feedback to streamline existing processes and help the team achieve more consistent results with high quality. • Offering remedial instruction in tool usage and other topics as required. Requirements: • Strong command of the English language, including grammar, syntax, and vocabulary. • Background in linguistics, creative writing, computational linguistics, or a related field is preferred. • Analytical mindset with the ability to evaluate and interpret data to improve the performance of the system. • Good familiarity with the Windows desktop environment and uses of Word, Excel, IE, Firefox etc. are required • Flexibility and Interest to do repetitive tasks is required. • High level of energy and proactive nature. A sense of ownership and drive and a willingness to accept the challenge of daily deadlines is essential • Attention to detail and ability to identify and rectify errors or inconsistencies in descriptions generated. • Strong problem-solving skills and the ability to work effectively in a fast-paced, collaborative environment. • Passion for language, technology, and AI advancements. • Ability to meet deadlines, prioritize tasks, and manage multiple projects simultaneously. Bachelor's degree in English, Journalism, Marketing, or a related field (preferred). Prior experience of 2-4 years and familiarity with US culture preferred; or experience in multicultural communication will be a plus. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- Bachelor's degree or equivalent - 5+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience - Candidate should be currently in Level 5 role. Inventory Trust team (SPIV) works to ensure that bad actors cannot profit from using our services to abuse Customers, Selling Partners or our Store. Our mission is to safeguard our store from bad inventory and bad actors concealing their identities. To accomplish this mission, we withhold funds from bad actors, deny our fulfillment network to bad actors as a means to scale their abuse and ensure that counterfeit/illegal inventory is destroyed, prevent Seller credit abuse, identify and disrupt bad actor “spare accounts”, and generate insights to help SPS understand where bad actors are prioritizing their efforts. If we successfully achieve our vision, then Bad Actors will stop committing misconduct on Amazon. While we obsess over customers, we specialize in obsessing over bad actors to identify their friction points and multiply them exponentially in ways that don’t impact good sellers. Our vision is to ensure Bad Actors never receive a dollar from selling on Amazon and abusing our policies. This is done with minimal friction for good sellers, clearly communicated policies, and accurate calculations. We are looking for an experienced Risk Manager II to own complex projects, take high judgement decisions and manage escalations associated with our program’s expansion. In addition to making the right decisions, the candidate will need to be able to use SQL knowledge and use data as evidence to convince/influence key stakeholders. Key job responsibilities • Innovating and designing new or improved processes to support the business needs. • Conducting detailed process analysis including time and motion studies, and safety/ergonomic, process complexity, cost and impact analysis. • Maintain a strong understanding of best in class risk and control principles, and regulatory expectations – embed governance processes to perform recurring gap analysis against those expectations, and drive remediation where necessary. • Identify and develop appropriate data sources and elements which contribute to risk-based assessments. • Experience working in or supporting a fast-paced operations environment. • Perform operational deep dives on compliance-related processes and systems. Understand business processes, regulations and controls, work with partners to identify root cause of issues. • Take leading role in drafting and presenting deep-dive documents, including responses to senior executives and Correction of Errors (COE) reports. • Analyze existing policy and process gaps, and develop solutions to close them. 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience Experience with SQL and Excel - Demonstrated written communication skills - able to write, clearly and succinctly. Experience working in risk, fraud or compliance organizations. Demonstrated analytical and quantitative skills to use hard data and metrics to back up assumptions and develop business cases. Ability to work with all levels of Associates and Managers and work effectively in a team environment. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 5+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience - Experience with data visualization using Tableau, Quicksight, or similar tools - Experience with data modeling, warehousing and building ETL pipelines - Experience in Statistical Analysis packages such as R, SAS and Matlab - Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling Want to join the Earth’s most customer centric company? Do you like to dive deep to understand problems? Are you someone who likes to challenge Status Quo? Do you strive to excel at goals assigned to you? If yes, we have opportunities for you. Global Operations – Artificial Intelligence (GO-AI) at Amazon is looking to hire candidates who can excel in a fast-paced dynamic environment. Are you somebody that likes to use and analyze big data to drive business decisions? Do you enjoy converting data into insights that will be used to enhance customer decisions worldwide for business leaders? Do you want to be part of the data team which measures the pulse of innovative machine vision-based projects? If your answer is yes, join our team. GO-AI is looking for a motivated individual with strong skills and experience in resource utilization planning, process optimization and execution of scalable and robust operational mechanisms, to join the GO-AI Ops DnA team. In this position you will be responsible for supporting our sites to build solutions for the rapidly expanding GO-AI team. The role requires the ability to work with a variety of key stakeholders across job functions with multiple sites. We are looking for an entrepreneurial and analytical program manager, who is passionate about their work, understands how to manage service levels across multiple skills/programs, and who is willing to move fast and experiment often. Key job responsibilities • Ability to maintain and refine straightforward ETL and write secure, stable, testable, maintainable code with minimal defects and automate manual processes. • Proficiency in one or more industry analytics visualization tools (e.g. Excel, Tableau/Quicksight/PowerBI) and, as needed, statistical methods (e.g. t-test, Chi-squared) to deliver actionable insights to stakeholders. • Building and owning small to mid-size BI solutions with high accuracy and on time delivery using data sets, queries, reports, dashboards, analyses or components of larger solutions to answer straightforward business questions with data incorporating business intelligence best practices, data management fundamentals, and analysis principles. • Good understanding of the relevant data lineage: including sources of data; how metrics are aggregated; and how the resulting business intelligence is consumed, interpreted and acted upon by the business where the end product enables effective, data-driven business decisions. • Having high responsibility for the code, queries, reports and analyses that are inherited or produced and having analyses and code reviewed periodically. • Effective partnering with peer BIEs and others in your team to troubleshoot, research root causes, propose solutions, by either take ownership for their resolution or ensure a clear hand-off to the right owner. About the team The Global Operations – Artificial Intelligence (GO-AI) team is an initiative, which remotely handles exceptions in the Amazon Robotic Fulfillment Centers Globally. GO-AI seeks to complement automated vision based decision-making technologies by providing remote human support for the subset of tasks which require higher cognitive ability and cannot be processed through automated decision making with high confidence. This team provides end-to-end solutions through inbuilt competencies of Operations and strong central specialized teams to deliver programs at Amazon scale. It is operating multiple programs and other new initiatives in partnership with global technology and operations teams. Experience with AWS solutions such as EC2, DynamoDB, S3, and Redshift Experience in data mining, ETL, etc. and using databases in a business environment with large-scale, complex datasets Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 6+ months of human resources experience - 6+ months of customer service experience - 6+ months of Microsoft Office products and applications experience - High school or equivalent - Experience in confidential environments The first 2 lines of the summary will appear in search results. So include the most exciting info to attract candidates to select your job and read the rest of job description. An exciting summary may include the mission of the team, the expectations for this role, or the reasons why candidates would love to work here. You may list out key information as bullets in the job description. Simply start a bullet with a hyphen Key job responsibilities The first 2 lines of the summary will appear in search results. So include the most exciting info to attract candidates to select your job and read the rest of job description. An exciting summary may include the mission of the team, the expectations for this role, or the reasons why candidates would love to work here. You may list out key information as bullets in the job description. Simply start a bullet with a hyphen A day in the life The first 2 lines of the summary will appear in search results. So include the most exciting info to attract candidates to select your job and read the rest of job description. An exciting summary may include the mission of the team, the expectations for this role, or the reasons why candidates would love to work here. You may list out key information as bullets in the job description. Simply start a bullet with a hyphen About the team The first 2 lines of the summary will appear in search results. So include the most exciting info to attract candidates to select your job and read the rest of job description. An exciting summary may include the mission of the team, the expectations for this role, or the reasons why candidates would love to work here. You may list out key information as bullets in the job description. Simply start a bullet with a hyphen 1+ years of human resources experience 1+ years of customer service experience 1+ years of Microsoft Office products and applications experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 6+ months of human resources experience - 6+ months of customer service experience - 6+ months of Microsoft Office products and applications experience - High school or equivalent - Experience in confidential environments The first 2 lines of the summary will appear in search results. So include the most exciting info to attract candidates to select your job and read the rest of job description. An exciting summary may include the mission of the team, the expectations for this role, or the reasons why candidates would love to work here. You may list out key information as bullets in the job description. Simply start a bullet with a hyphen Key job responsibilities The first 2 lines of the summary will appear in search results. So include the most exciting info to attract candidates to select your job and read the rest of job description. An exciting summary may include the mission of the team, the expectations for this role, or the reasons why candidates would love to work here. You may list out key information as bullets in the job description. Simply start a bullet with a hyphen A day in the life The first 2 lines of the summary will appear in search results. So include the most exciting info to attract candidates to select your job and read the rest of job description. An exciting summary may include the mission of the team, the expectations for this role, or the reasons why candidates would love to work here. You may list out key information as bullets in the job description. Simply start a bullet with a hyphen About the team The first 2 lines of the summary will appear in search results. So include the most exciting info to attract candidates to select your job and read the rest of job description. An exciting summary may include the mission of the team, the expectations for this role, or the reasons why candidates would love to work here. You may list out key information as bullets in the job description. Simply start a bullet with a hyphen 1+ years of human resources experience 1+ years of customer service experience 1+ years of Microsoft Office products and applications experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 3+ years of tax, finance or a related analytical field experience - 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience - 3+ years of business or financial analysis experience - Bachelor's degree or equivalent - Experience defining requirements and using data and metrics to draw business insights - Experience with Excel - Experience with SQL - Experience making business recommendations and influencing stakeholders As a Business Analyst of the Seller Partner Identity Verification team, you will be responsible for driving actionable inputs that helps the team ensure assessing risk, keeping bad actors from impacting our customers, and ensuring Amazon is compliant with regulations. The ideal analyst should have proven experience in business analysis and product development; should be able to work across teams and should be able to lead leadership reviews. Our ideal candidate is a self-starter, comfortable working through ambiguity, conceptualizing and leading complex initiatives from end to end, and has an entrepreneurial spirit. In addition to collaborating with many stakeholders internally and externally, this role requires working through ambiguity, demonstrating good judgment and adaptability to thrive in a fast-paced, dynamic environment. Key job responsibilities Support and maintain data related requirements for the team ensuring high data accuracy and reliability. Partner with investigations teams to analyze complex seller account relationships and patterns. Drive data-informed decisions through detailed analysis and reporting. Develop and optimize processes for detecting related seller accounts at scale. Provide critical insights through ad-hoc analysis to support business leaders and stakeholders. Monitor and evaluate the effectiveness of existing detection mechanisms. Create actionable recommendations based on data analysis findings. Build dashboards, visualizations and reports to track weekly, monthly and quarterly goals metrics. A day in the life • Use a deep understanding of data sources to solve specific business problems. • Design, build, and automate SQL reporting and dashboards, to scale and support evolving business needs. • Work closely with teams to gather data and metric requirements, then drive analytics projects to address complex challenges. This includes the trends with the Operational metrics, maintaining reports for weekly, monthly and quarterly reviews. • Identify problems and opportunities, perform root cause analysis, and develop recommendations that can significantly impact the business. • Maintain performance dashboards that encompass key metrics. • Innovate to reduce manual effort as part of efficiency goals. 3+ years of business analyst, data analyst or similar role experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 2+ years of program or project management experience - 2+ years of working cross functionally with tech and non-tech teams experience - 2+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements Selling Partner Support (SPS) is responsible protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world‐class support, and building loyalty with Amazon’s Retail accounts (1P). We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company. Selling Partner Identity Verification (SPIV) organization is focused on understanding and verifying exactly who we are doing business with (both vendors and sellers) and applying the right verification processes at every stage of their lifecycle. This includes identifying when/where identity changes take place (e.g., dormancy/reactivation, ownership changes, etc.) and re-verifying as needed, understanding which identities/entities are related to each other, and determining who we don’t want to do business with or where we have risk. Given the importance of registration as our starting point to understand who Selling Partners are and who is operating the account, this team also owns the registration seller experience and policies About the role We’re looking for program managers who are passionate about providing exceptional products, thinking globally, and innovating on behalf of Amazon and its Customers. - Identifying, driving and tracking initiatives that improve the customer experience. - Conducting analysis to isolate issues, developing solutions based on changing business priorities. - Interacting with stakeholder teams to define and deliver solutions and establish standard processes. - Working with machine learning and engineering teams to build the solution to mitigate to tackle ongoing issues. - Build processes to improve the team’s overall efficiency. 2+ years of driving end to end delivery, and communicating results to senior leadership experience 2+ years of driving process improvements experience Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience building processes, project management, and schedules Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 2+ years of design experience - Have an available online portfolio - Experience working with a variety of design tools such as Photoshop, Illustrator, and InDesign - Experience in prototyping Your primary responsibility is to create great learning experiences via e-learning modules. Key job responsibilities • Identify learning needs mapped to business outcomes by partnering with business leaders, subject matter experts (SMEs), and other key stakeholders. • Determine, recommend, and document performance objectives, project instructional standards, learner engagement strategies, and evaluation plan based on the business and learner needs. • Design solutions including different modalities such as classroom learning including activities, interactive eLearning, simulations, case studies, etc. • Develop course content including, but not limited to, measurable performance objectives, scenarios, simulations, audio scripts, progress checks, performance evaluations, reference glossaries, and assessments. • Gather, develop, and write content based on interviews with stakeholders and SMEs. • Develop course material in tools such as Storyline, Rise, etc. • Revise and rewrite course content based on data illustrating ROI or efficacy of learning modules. • Manage learning content/updates residing on SharePoint or other content management systems. • Upload, test and maintain content to an LMS. • May work with vendors for larger programs to review the tooling and learning deliverables being created. A day in the life Adhering to the core principles of adult learning, we create learning materials that are engaging and interactive for learners to increase knowledge retention and recall. Our goal is to build comprehensive and data-driven learning interventions and assessments that will produce robust insights to inform development activities. We work with Operations, Business, Program & Training Delivery teams to identify scope of training through a standardized job-analysis process to support investigators/associates through their lifecycle. We use modalities such as instructor-led, blended, and independent learning to build quality learning experiences and periodically evaluate them to assess effectiveness. About the team The Learning Experience Design (LXD) team includes Learning Experience Designers (LXDs), who will provide learners with e-learning modules for self-directed learning and instructor led training sessions. Knowledge of user-centered design methodologies, usability principles, web-based information architecture and design Experience working in a collaborative team and working directly with developers for implementation of designs Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics - Experience with SQL Network Flow Control Tower: At Amazon we believe that every day is still day one. A day to take the first step and a day to look forward to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life and your day to join a company that redefines itself every day. That's the energy and passion behind Amazon. Network Flow CT is the central control center for Transportation Execution across the Amazon's European Transportation Middle Mile network, supporting both domestic and inter-country transportation movements for European geographies. Control Tower Team is the central owner to manage the sort center capacities in ATROPS and operates with a vision to provide uninterrupted sort center flows by managing the virtual capacities, tracking inbound flows and reacting to network disruptions that impact the Sort Center Flow. CT team plays a critical role in ensuring the smooth functioning of Amazon's European transportation network and thereby has direct impact on Amazon's ability to serve customers on time. Purview of a Process Specialist Process Operations Specialist works across the EU in a cross-functional environment with Sort Centers, Forecasting ,Supply Chain, FCs, to determine future demand for Sort Centers Capacity and translates the aforementioned into accurate capacity plans. S/he also maintains and reports up to date and accurate statistics, management reports and analysis. S/he also facilitates the flow of information between different stakeholders and resolves any potential issues that impact customer experience and business continuity. Process Operations Specialist also provide timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Key job responsibilities Responsibilities include, but are not limited to: · Understanding of analytical simulations and assessments. Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data. · Reporting and analysis through tools, portals and reports; following solution-driven approach to systems and processes, using advanced computer literacy (Excel, PowerPoint, Outlook, Word) and Data-warehouse analysis. · Pull and report data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus – this ability will be developed over time for a candidate who is fundamentally strong analytically. · Develop and understand performance metrics to assist with driving business results. · Systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure that they are delivered. · Scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by flow execution · Communicate with external customers · Provide real-time customer experience by working in 24x7 operating environment. Experience with Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 3+ years of team management experience - 8+ years of operational and/or retail management experience - Experience using data to influence business decisions - Experience as a manager of managers The Product Review Abuse (PRA) Ops team is an important segment of the Sales Abuse Prevention (SAP) organization and has a mission to prevent abusive community content from entering our store, and when it does, limit the Customers’ exposure to it. PRA aims to preserve the Customers’ trust in Amazon’s community content. Our customers are Amazon shoppers who use that content to make informed decisions. The role specifically requires managing a team of highly skilled employees working on Investigations, training Machine Learning models and partner with Business/Data Science teams for various initiatives. Summary of Responsibilities – The ideal candidate will be in charge of managing multiple team managers. The teams consist of Investigation specialists (~75-80 headcount) who investigate Buyers, Sellers and take appropriate actions based on SOPs, tool recommendations, and also take high-judgment decisions. People manager - provide guidance and administrative support to the team(s) and manage them to focus on process and Individual development. Minimize impact on Seller & Customer Experience by meeting Decision Quality targets, constantly meet/exceed Service Levels and execute road-mapped projects with various stakeholders. In addition to being responsible for achieving and exceeding the defined metrics through rigorous performance management, the candidate will also be expected to participate in strategic planning, process Improvement initiatives and road mapping new activities of the team. Managing the team in accordance with Amazon’s policies and procedures including effective staffing, work planning, corrective action and conflict resolution. Key job responsibilities The incumbent is required to demonstrate performance in the following areas: Operations: The candidate needs to be able to drive results in a core production environment. Will be accountable for leading teams across different sites and work with stakeholders towards meeting operational metrics of accuracy, quality, productivity & service levels. Will be responsible for setting the goals & vision for the segment(s) operating within the team. Should be able to head projects coordinating with various stakeholders that influence not only their own team but also the larger Org. Metrics: Consistently lead the group of managers to meet goals aligned to improved customer experience and meet service levels as per goals. Will also be accountable to represent the performance of his entire team/Segment in various Business Reviews. The candidate should be able to dive deep on metrics, facilitate discussions and solutions to outliers. Ensure the team delivers as per plan. Stakeholder management: The candidate needs to communicate with multiple stakeholders within the organization, peer group as well as support functions to ensure smooth delivery of the processes being handled. Keep abreast of trends and issues impacting the industry, while ensuring that Amazon is leading the curve in identifying and preventing new product review abuse patterns. Process Improvement: Deliver medium to high complexity projects for significant Business impact and contributions through improvement on quality, productivity, or customer experience. Work with various stakeholders within SAP and outside TSI to ensure feature prioritization and delivery of process level improvements. The candidate will also have to enable / empower the team to deliver on improvements, consistently demonstrate timely delivery of projects on the roadmap eventually supporting the team and department’s vision. People Development: Develop the career and skills of Managers and Investigators in the team through regular performance feedback loops. Setup governance mechanisms on people processes. The manager would be responsible for engaging people, identifying training needs within the teams and up-skill accordingly. Responsible for creation of a roadmap based on improvement areas and career aspirations and track adherence. Work towards creating a good succession plan within the team and be able to hire the best talent for his teams and for Amazon, while acting as a mentor for both. Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level Experience in operational excellence using six sigma methodologies Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.