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Job Description: Support Engineer About CARD91 CARD91 is a market leader in Issuance Platform-as-a-Service, revolutionizing payment infrastructure for banks, corporations, and fintech companies. Trusted for our innovative approach and cutting-edge technology, we enable businesses to issue a wide range of payment instruments-PPI, debit, credit, multi-currency cards, and UPI—while delivering unparalleled transaction visibility, control, and faster decision-making for customers, vendors, partners, and employees. Our strong collaborations with major card networks, including RuPay, Visa, and Mastercard, combined with our role as NPCI's preferred partner, ensure that our solutions address India’s unique payment challenges while remaining primed for global scalability. Since our launch in early 2020, CARD91 has raised $13 million in pre-Series A funding from top-tier investors such as Infinity Ventures, Point72 Ventures, Sabre Partners, EMVC, Commerce Ventures, and a host of prominent angel investors. Headquartered in Bengaluru, with offices in Mumbai, Delhi, and Chennai, we are driving the next generation of payments infrastructure. About the Role: An Application Support Engineer would be responsible for ensuring the optimal performance and reliability of the company's software applications. This role involves a combination of technical expertise, problem-solving skills, and effective communication to support both internal teams and external clients. The position will involve working at the Client’s location as well and may involve working in shifts to support core and critical banking systems. Roles and responsibilities: Technical Support : Provide timely assistance to end-users, addressing and resolving issues related to in-house developed Fintech Products. This includes troubleshooting, checking logs, debugging, and offering solutions to ensure minimal downtime. System Monitoring : Regularly monitor application performance to identify potential issues proactively. Implement necessary adjustments or optimizations to maintain system efficiency. Collaboration : Work closely with the engineering and operations team to understand application functionality and assist in the deployment of new features or updates. Collaborate with cross-functional teams to ensure seamless integration and operation of applications. Documentation : Maintain comprehensive records of issues, resolutions, and system configurations. Develop and update user guides, FAQs, and other support materials to assist users and internal teams. Incident Management : Respond promptly to critical incidents, coordinating with relevant teams to resolve issues swiftly and minimize service disruptions in addition to providing RCA’s. Qualifications & Skills: Minimum 1 year experience in an application support or related role, demonstrating a track record of managing and resolving application-related issues. Solid understanding of software applications, databases, operating systems and tools like metabase, postman, log understanding, VPN, FTP, incident management systems etc. Familiarity with programming languages such as Java, or SQL is advantageous. Strong analytical skills to diagnose issues effectively and implement appropriate solutions. Excellent verbal and written communication skills to interact with users and team members effectively. A bachelor's degree in Computer Science, Information Technology, or a related field is typically required. Job Location: Pune / Bangalore/ Kolkata What’s on offer Best-in-class compensation package Stock options for long-term wealth creation Group health insurance covering your family Vibrant, open, and fun work culture Show more Show less
