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Support Engineer

0 years

0 Lacs

Sanand, Gujarat

Posted:2 weeks ago| Platform: Indeed logo

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Skills Required

support crm training escalation report coordination engineering resolve flexibility communication linux unix mongodb networking putty svn plc

Work Mode

Remote

Job Type

Full Time

Job Description

JD for Support Engineer Location: Sanand Gujarat Roles and Responsibilities: Handling of Support Tickets using a CRM Tool. Handle customer complaints, provide appropriate solutions and alternatives within agreed SLAs; follow up to ensure resolution. Addressing L1 and L2 levels of incidents. Conducting Web Training. Do a proper escalation of the issues report at the client site. Work in coordination with the Engineering & QA team to resolve issues. Available to work on weekends and holidays on a rotation basis, and should be able to handle queries independently and provide resolution. Flexibility in working remotely. Key Skills: Strong Communication Skills Proficient in MS Office Good working knowledge of Linux and Unix is a must and MongoDB Knowledge of Hardware & Networking will be a plus. Should have used tools like Win SCP, Putty, Tortoise SVN, Team viewer. Basic knowledge of PLC is preferred. Job Types: Full-time, Permanent Pay: ₹200,000.00 - ₹350,000.00 per year Shift: Day shift Work Location: In person

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