Scope
We are looking for enthusiastic L1,L2 Support Engineers to join our IT/Cloud services team. The ideal candidate should have a foundational understanding of IT infrastructure, SQL (complex), Unix, Shell Scripting, databases, Performance tuning and server administration (Windows/Linux). This role focuses on L1, L2 support, servicenow management, and operational support across cloud, server, network, and database environments. Strong communication skills and a willingness to learn are key to success.
Our Current Technical Environment
- Networking: Good understanding of Networking concepts
- Operating Systems: Familiarity with Windows/Linux administration (installation, user management, log analysis).
- Databases: Basic Database knowledge - SQL/Oracle - queries, backups, user access
- General: Strong troubleshooting, analytical, and communication skills.
- Exposure to monitoring/ticketing tools like Zabbix/Splunk/AppD
- Familiarity with ITIL processes (Incident, Problem, Change Management)
- Certifications like CCNA/MCSA/RHCSA preferred
- Willingness to learn and work in a 24x7 support environment
- Hands-on L1 support experience in IT infrastructure
What You’ll Do
- Monitor Azure resources, servers, databases, networks, and applications using dashboards & monitoring tools.
- Track and resolve service alerts, ensuring timely updates in ticketing systems.
- Incident Management
- Perform L1 triage and troubleshooting for incidents across servers, networks, and databases.
- Escalate issues to L2/L3 teams as required.
- Document incidents, root causes, and resolution steps for knowledge sharing.
- Server & Infrastructure Support
- Assist in administering Windows and Linux servers (user management, basic services, patching support).
- Support basic tasks in Active Directory, access management, and resource provisioning.
- Perform basic troubleshooting of network components (connectivity, DNS, firewall basics).
- Assist in monitoring and basic maintenance of databases (SQL, Oracle, PostgreSQL) including connectivity, space utilization, and backup checks.
- Collaboration & Governance
- Collaborate with cross-functional teams (Infra, Cloud, DB, Network, Security).
- Support compliance, security, and governance requirements as per company policy.
What We Are Looking For
- Bachelor’s degree with 1 to 3 years of experience in product support or implementation support.
- Flexible skill set and availability to meet evolving business requirements.
- Proficient in SQL, PL/SQL, Unix Shell Scripting; experience with Python and Azure Cloud is a plus.
- Familiarity with performance tuning techniques is an added advantage.
- Strong understanding of the technical landscape relevant to the assigned product line.
- Knowledge of various technical platforms, systems, and infrastructures.
- Exposure to Blue Yonder’s product suite and the ability to articulate product integrations and dependencies is preferred.
- Ability to collaborate effectively with cross-functional teams to ensure timely issue resolution
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core ValuesAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
