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Capgemini
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Support Analyst

Support Analyst

Capgemini

1 - 4 years

1 - 5 Lacs

gurugram

Posted:14 hours ago| Platform:

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Skills Required

operational support sql tableau ticketing saas project management operations management customer service change management customer support production support technical support unix shell scripting incident management application support unix itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role
Working experience with Tableau dashboards and reports for operational reporting.
Analyse support KPI s and identify trends, anomalies, and improvement opportunities
Collaborate with cross-functional teams to interpret data and provide actionable insights Work with Zendesk to extract and interpret ticketing data
Support weekly/monthly reporting cycles and ad-hoc analysis requests.
Ensure data accuracy, consistency, and timely delivery of reports, preferably in SaaS support environments.
Experience in support operations or customer success analytics is highly desirable. Required Skills & Experience 310 Years Job Location-Gurgaon Excellent verbal and written communication skills
About The Role - Grade Specific
Focus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

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Support Analyst